2013 Cadillac SRX body / paint NHTSA complaints: Structure:Body

NHTSA — Structure: Body Problems


really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
18,445 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Cadillac SRX body / paint problems

body / paint problem

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2013 Cadillac SRX Owner Comments

problem #3

Dec 092015


  • 55,110 miles


Moon roof drainage system is poorly designed. Drainage hose runs alongside moon roof then inside car to the rear tailgate area, directly over lift gate fuse and module. On numerous occasions it has backed up, leaked into left rear (driver's side) floor causing carpet to get wet. It tends to leak in rear tailgate area over the fuse panel and lift gate module shorting out the power or automatic tailgate feature. This has been an issue for the same problem more than once, including replacing the fuses and lift gate module. This problem is the same whether the car is stationary or moving. Other methods have been suggested and tried to eliminate wetness and odor from windows open, damp rid, even wet/dry vacuum. Now that my car is out of warranty, the repair bill is mine to settle for a known chronic problem and poor design.

- Whitman, MA, USA

problem #2

Aug 292013

SRX 6-cyl

  • 200 miles
Time lag when car is at a hill stop or fwd gear hesitation from coming off hill or rxr crossings, would roll backward from coming out of brake to gas pedal like no pwr response from eng.

- Marion, AR, USA

problem #1

Oct 042013


  • 26 miles
It was a very pleasant Friday, October 4, 2013 at approximately 4pm. My sister and I were headed to petersburg, va from charlotte, nc. With only 50 miles to go on 85N we both heard what sounded like an extremely loud and close gun shot. I was driving and she was sleeping. It woke her up and scarred both of us to death. Not knowing what just happened she started looking around. The next thing we heard was glass breaking and falling on to the sunroof liner of the car. Luckily we were only a mile from a rest area. I pulled over, got out of the car, opened the back door to stand on the inside to be able to see on top and was in total shock at what I saw. One section of my sunroof had been broken. My car has a panoramic sunroof with two separate panels. The back panel was shattered into millions of tiny fragments. The glass continued to break and fall on to the liner. Small pieces managed to get through onto the back seat. I did the best I could in cleaning up the pieces. I called a state trooper and made a report, I called my insurance company and also onstar. I spent the weekend with no sunroof because the Cadillac service dept in va is not open on the weekend. It was a horrible experience being that I purchased my car on Tuesday and this happened on Friday. It's been a week and a half since I dropped my car off to be repaired and I can finally pick it up on tomorrow. I won't complain because it could have been worse, I am truly blessed.

- Charlotte, NC, USA

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