NHTSA — Exterior Lighting Problems

2013 Cadillac SRX (Page 1 of 10)

10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
38,746 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Cadillac SRX lights problems

lights problem

Find something helpful? Spread the word.
Get notified about new defects, investigations, recalls & lawsuits for the 2013 Cadillac SRX:

Unsubscribe any time. We don't sell/share your email.

2013 Cadillac SRX Owner Comments (Page 1 of 10)

problem #192

Oct 162023

SRX

  • miles

A D V E R T I S E M E N T S

The headlights failed to provide enough light to see the road at night. This, of course, is dangerous when driving on the highway or country roads as we are unable to maintain the speed required on the highway in order to safely navigate the turns in the road, which could also cause a disruption in the traffic flow, possibly causing an accident if other cars were not expecting a slower vehicle on the road. Not to mention not being able to see any wildlife in the road in enough time to react. The problem, to my knowledge, has not been reproduced or confirmed by a dealer or independent service center prior to our purchase of the vehicle. We have discussed the issue with the dealer but the service manager is unable to comment on the matter or any type of solution. The vehicle or component has not been inspected by the manufacturer, police, insurance representatives or others. There were not any warning lamps, messages or other symptoms of the problem prior to the failure. It first appeared the first night time drive after purchasing the vehicle, used, in 2021. We had discussions with the Dealer's service department and they would not speak to any "known" issue. We performed an on-line research that showed that there was a problem with the lighting system and GM decided to not issue a recall. I believe for a short time there was compensation provided for those that complained, but that time is long gone. These cars are still on the market and without a resolution to fix this issue there can be an accident or even death in an accident.

- Wausau, WI, USA

problem #191

May 012015

SRX

  • miles
Headlights are dim

- Sandy Springs, GA, USA

problem #190

Mar 012017

SRX 6-cyl

  • miles
Same issue in two class action lawsuits against GM: moisture entered the headlight casing which eroded the plating reflecting the light, resulting in dim headlights, unsafe to drive at night. We have had this issue for year, but managed to drive other cars at night. Now we need to drive this car at night for work. We have replaced the light bulbs. But the issue remains. GM said they sent letters to Cadillac SRX owners in California in 2020 as a result of the lawsuits. After I told the GM rep that I had never seen such letter, she said the best she could do was to take a note on my file. GM should recall the affected SRX-??s and replace the headlights, as it is a safety issue.

- Fremont, CA, USA

problem #189

Feb 032023

SRX

  • miles

A D V E R T I S E M E N T S

Low beam headlights are so dim it is extremely dangerous to operate during dark hours. Purchased this car this date from Charlottesville Mercedes Benz.

- Mineral, VA, USA

problem #188

Feb 012021

SRX

  • 80,000 miles
The contact owns a 2013 Cadillac SRX. The contact stated that the low beam headlights failed to produce adequate illumination to see the roadway while driving. The contact was unable to drive the vehicle at night. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the headlight assemblies needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 80,000.

- Bethlehem, PA, USA

Search CarComplaints.com for these popular complaint phrases...

problem #187

May 062022

SRX

  • miles
Back in 2020 I believe there was a known headlight issue with Cadillac vehicles. Communication was sent out to owners for a headlight reimbursement program. We unfortunately didn't receive any communication regarding this. Back in March 2022 my husband had a work trip which required him to travel hours away and during the evening. This is what prompted me to call the Cadillac Customer Service number regarding the headlights, and the headlight program once I discovered it searching the internet. Spoke to someone and a ticket was issued. Missed a call, called back and was told I could only speak that same person. So I called again, received a couple of emails, and was eventually ghosted. A week or so ago I seen on the evening news that once again Cadillac had a re-call of sorts with their headlights. This was so frustrating, Once again my husband had to travel for work and the same issue arises and his safety was in jeopardy. So this past Monday called again and spoke to someone regarding his dim headlights. Received a call back today and was told the GMC dealership (the dealership we get all work done) isn't an "official" Cadillac dealership and there's isn't anything they could do. We could go to a Cadillac dealership, but there's no guarantee they would fix the issue. The dealership that we bring our vehicle to (GMC) had told my husband a few times now that it would be cheaper to purchase the new headlights online, because they would cost him over $1000 each through the dealership. This information was also relayed to the customer service rep with Cadillac customer services. The Cadillac customer service rep then turned around and offered us a $100 gift card to use towards our future dealership services. I think this is absurd given the fact this is a known issue and had been made public twice that I know of. I would like them to honor the $1600 headlight reimbersburtment that they originally offered and we never received or was notified of.

- Gainesville , FL, USA

problem #186

Dec 212022

SRX

  • miles

A D V E R T I S E M E N T S

The headlamps do not shine as brightly as needed to illuminate the road. Affects driving safety not to be able to see on unlit roads at night.

- New Lenox, IL, USA

problem #185

Dec 022022

SRX

  • miles
Low beam headlights are very dim. Changed bulbs with no improvement. This is dangerous to occupants in my vehicle and oncoming traffic because we have to use high beams all the time at night.this was seen by dealer and I was told there was no problem.

- Bethel Park, PA, USA

problem #184

Nov 012019

SRX

  • miles
headlamps fogging up inside, useless for Nite driving. can not see without high beams..

- Elk River, MN, USA

problem #183

Feb 042021

SRX

  • miles
The headlights are very dim they say the whole headlight assembly is bad the reflective coating burns due to the temp of the hailogen head lights this is a knowen problem with the caddy Srx

- Franklin, IN, USA

problem #182

Jun 082022

SRX

  • miles

A D V E R T I S E M E N T S

I just bought the vehicle. Headlights low beam are extremely dim. New bulbs installed and headlight brightness dim output remained the same. Research shows that several SRX owners are having same issue. Recall needs to be issued.

- Alvin, TX, USA

problem #181

Apr 102019

SRX

  • miles
Passenger side low-beam headlight is very dim. Replaced bulb and headlight is still very dim. Reflectivity seem to be almost nil inside the headlamp assembly.

- Fort Lauderdale, FL, USA

problem #180

Feb 092022

SRX

  • miles
Low beam headlights are dim cannot see the road at night. When driving at night you have to use high beam to see the road.

- Hopedale, MA, USA

problem #179

Jan 132022

SRX

  • miles
Headlight low-beam bulbs are too dim for safe night time driving. I have had numerous safety incidents arise during night time driving, do to the dim factory installed low-beam bulbs on the automobile. GM should assume responsibility for the in-effective low-beam bulbs used for the CADILLAC SRX 2013 and initiate a SAFETY RECALL concerning the low-beam bulbs installed in all model CADILLAC affected.

- Upper Marlboro, MD, USA

problem #178

Jan 052022

SRX

  • miles
Exterior headlights are almost non existent. The vehicle can not be driven safely at night. I must use high beams to safely drive at night.

- Beaver, PA, USA

problem #177

Nov 102021

SRX

  • miles
The headlights are damaged from normal use. the lights leak water which shorts out the light ballast, the repair requires removal of the front facia of the car which is a $400 repair. the interior lens of the light is heat damaged which dims the headlight. Gm wants 1300 for each headlight plus labor. Apparently the enginers at cadillac did not know how to build a headlight, so them made temporary headlights from the factory. still waiting for permant headlights. Bill

- Round Lake Beach, IL, USA

problem #176

Dec 162021

SRX

  • miles
No accident for crash of involved in this report. I'm reporting not able to drive at night just use high beams at all times safety visibility issues with low beams are terrible use my high beams non-existence low beam headlights so many people have to get hurt or killed before GM does something about this and not a recall for the factory lamp assemblies they have on the shelves or say they don't and when they are available that's what you'll get should be independently tested with inspections yearly automotive manu manufacturers should be completely liable for a simple headlights that's part of the vehicle and major safety concerns for all drivers passengers and the other vehicles on the road I mean wake up should be government regulated and tested yearly with inspections they don't pass manufacturers completely liable for replacement monies and all of it labor for the bad design and engineeringof llow grade parts

- N. R. Hills, TX, USA

problem #175

Dec 012017

SRX

  • miles
The low beam headlights are so dim it is almost impossible to drive at night. While turning into my driveway at night, my neighbor who was walking her dog stepped into my driveway to get out of the way of oncoming traffic not realizing who was driving down street, I did not see her until the last second. I have spoken with dealer twice and they told me to call GM Divisional Headquarters which I called. I was told to have vehicle inspected by dealer; inspection fee is $135. If headlights are found defective dealer would replace for approx. $1800. I could then submit paperwork to GM Headquarters, and they would consider a reimbursement.

- Vancleave, MS, USA

problem #174

Dec 012021

SRX

  • miles
Front headlamps, Low visibility driving at night, high safety hazard I cannot see the road to drive safely The headlights have been inspected and confirmed that projector headlamps are delaminating and need replaced There is a known defect in headlamps assembly reported to GM for this issue I am seeking to receive reimbursement for this repair from

- Rowlett , TX, USA

problem #173

Nov 122021

SRX

  • miles
Low beam headlight are so dim, that it creates a safety hazard driving at night. The reflector material on the inside of the light bulb housing assembly has deteriorated to the point that the light bulbs light cannot project out the front of the light assembly. This makes driving at night very dangerous. We have not experienced an incident or accident concerning this problem, but I will not have anyone in my family drive this vehicle at night. This is a safety hazard that GM is not addressing.

- Georgetown, TX, USA

Read the next 20 complaints »

Not what you are looking for?