8.9

pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
2,500 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Cadillac SRX wheels / hubs problems

wheels / hubs problem

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2013 Cadillac SRX Owner Comments

problem #2

Jun 282021

SRX

  • miles

A D V E R T I S E M E N T S

I received a notice 21V473 from the NHTSA, via an email and a written letter nearly 90 days ago. GM dealers are stating they do not have the parts to repair this safety recall notice. How long do owners of these UNSAFE vehicles have to wait for these parts to be manufactured" NHTSA should be imposing some kind of DAILY fines on GM for these delay tactics. Am I suppose to not drive this vehicle because it is not safe to be on the road" GM is just stalling and using this delay tactic because they know this is going to cost them millions of dollars to correct these flaws. The owners of these vehicles are being punished by not making these repairs in a timely manner. NHTSA should put the pressure on GM to correct this malfunction in a more rapid manner by fining GM on a daily basis then maybe they will move off their duffs!

- Irwin, PA, USA

problem #1

Sep 022013

SRX

  • 5,000 miles
Since purchased new, this car has been involved in a number of recalls that have/have not been announced. The first incident occured 3 months after purchase--at slow speeds, the vehicle made a noise similar to that of worn brake pads/rotor at slow speeds. Upon my personal inspection, the blue lug nuts were less than hand tight on drivers front and passenger rear--the car was taken to dealership for first oil change and to inspect this defect--they stated that this vehicle was not part of the lug nut recall that was previously issued on other Srx models.I stated concern of the integrity of the wheel studs since they were likely stressed while driving with loose nuts, along with potential uneven tire wear, but the dealership did not agree. 6 months later, a recall was issued for door handles--the fix was removing and milling down parts and placing back on. 6 months later, the car would nearly stall out/have delayed response to acceleration after stopping at a stop sign--this could have cause serious injury if occured while pulling out into traffic (luckily never the case)-- thought this was due to wife letting gas level reach low level before refilling, but found out was electronic issue in the program (recalled and fixed). 2 months later the car does not shift well between rapid acceleration--recieved notification of another computer issue that controls the transmission. (although a card was sent in the mail notifying of this issue, this did not show up on the NHTSA website when searched). A true concern for the safety of my wife and 2 small children--additionally due to the nature of some of these issues, there is concern with the mechanical integrity of this vehcile in the future--stress on wheel studs, drawn out automatic shifting causing stress on the transmission.although many of these items have been "fixed" these corrections do not take into account other damge

- Catlettsburg, KY, USA

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