The contact owns a 2014 Chevrolet Captiva. The contact stated that the key was stuck in the ignition. There were no warning lights illuminated. The contact spoke with the local dealer and was quoted a diagnostic fee. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure however, no further assistance was provided. The approximate failure mileage was 34,000.

- Carnation, WA, USA

The contact owns a 2014 Chevrolet Captiva. The contact stated while attempting to shut-off the vehicle, the key ceased in the accessory position. The contact stated that there was no warning light illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 43,000.

- Kingman, AZ, USA

The contact owns a 2014 Chevrolet Captiva. The contact stated that the key would release from the ignition without warning. The contact spoke with best Chevrolet (2600 veterans memorial blvd, kenner, la 70062, (504) 315-7790) and was informed that the unknown recall for this defect was discontinued. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and offered a $100 voucher. The failure mileage was 100,000.

- Metairie, LA, USA

The contact owns a 2014 Chevrolet Captiva. On several occasions, the key seized in the ignition and was unable to be removed. The vehicle was taken to rotolo Chevrolet (16666 S highland ave, fontana, ca 92336, (909) 822-1111), but the mechanic was unable to remove the key. The contact was also informed that there was an error in communication between the ignition and the gear shift lever's position. After a while of maneuvering the gear shifter from park to drive and then back to park, the contact was able to remove the key from the ignition. The manufacturer was not notified of the failure. The approximate failure mileage was 40,000.

- San Bernardino, CA, USA