This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Recall 02V286000 concerning power steering assembly. The steering wheel intermittently locked up when making left turns. Consumer saw on NHTSA website that there was a recall on this problem involving 1996-1998 vehicles, but the 1999 vehicle was not included in this recall. The dealer replaced the power steering gear assembly.
Our daughter alicia came to a complete stop at oak street, she made a left hand turn onto broadway. When the steering wheel was coming back out of the turn it jerked it out of her hand and her car swerved to the right and she ran over a grate over drainage and hit curb which blew out two front tires, then she jumped curb stopping car one foot from tree. She had only one tire left on road other three were in yard. Alicia was not injured, though she was very shaken up. We called adr which sent a towing truck to the 1700 block of broadway to pick her car up. There was a Mrs. Petry who was behind alicia when this happened. She sta;yed with alicia until I arrived on the scene. No police report was filed though a police car did drive by while we were waiting for a tow truck. I called GM immediately to see if there was any recalls on the rack and pinion. I called again on Monday, July 22, but I did not have vehicle # in front of me. I called back on July 24th Wednesday about 10:30 a. M. in the meantime I have been on internet and I have spoken to a few people who know things about cars. I have found out that GM has had numerous problems with rack and pinion for years.. there has even been recalls. I talked to a cynthia mcdonald on July 24th about 10:30 a.M. and she took down a lot of information about what happened where vehicle is, so forth. She assigned #1-187-50-241 and sent this information to the product allocation resolution dept. And told me that I would for sure hear something in two business days. I called on Monday and was told that don latimer #57748 at the business resource center at 1-800-231-1841 had this file and should contact me before the end of the day. On Tuesday I was too busy at work to call. On Wednesday July 31, I called at least three times and left at least T wo voice mails for Mr. Latimer. I was told not to get the car fixed until I heard back from GM, I am afraid that I will be charged storage.
First, the whole transmission was rebuilt at dealers, the sensor fan now does not work, the battery and radiator are not functioning, the steering is malfunctioning, and the brakes are slipping, and now the transmission is also slipping again, I reported all this to Chevy as I was not getting satifaction from the dealers in Florida and now the my vehicle is broke down and will not run in bradenton Florida at cox chevelot on cortez road in Florida, I called and talked to several women in the customer service at Chevy and their names are brandy mays and lillania lopez, I still have no vehicle and now I am not receiving any courteous service as I was told Chevy would buy back the vehicle and it was a lease. I have purchased a new Chevy truck and due to the red tape and Chevy now refusing to help assist me with the buy back I am unable to keep my new truck due to this red tape and all the forms and information that the service dept. Now says I need to have had done, but I was not informed when I first made the complaint on Sept 7. I called back on Sept, 28, when I found out that Chevy went back on their word. I am not a car dealer, I do not work at Chevy as a service representitive, and I sure do not know what papers or forms are required for the manufacture in detroit Michigan needs to fill out paperwork. I am an unsatified consumer, and I feel the run around I am receiving is a great injustice. I loved my car and it is immaculate inside and out. I only want to keep my new Chevy truck which is not looking as a possible option as Chevy is not cooperating, the dealer moved its lot, the service departments in Florida will not service the vehicle, and it is an engine censor chip, the transmission, the radiator sensor fan and now the steering, I have no knowledge on how to repair a sensor chip or any of these things and since the car is in Florida I cannot get it to Kentucky. Now gmac, my financer on my new truck will not finance me.
Power steering kept going out. Consumer has taken vehicle to dealer on 3 different occasions, and each time the same defect occurred. This affected consumer's ability to take full control of vehicle which could lead to an accident.
A D V E R T I S E M E N T S
- Winnebago, IL, USA