pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
7,112 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Chevrolet Cruze body / paint problems

body / paint problem

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2013 Chevrolet Cruze Owner Comments

problem #2

Nov 152013

Cruze 4-cyl

  • 600 miles


I purchased my vehicle in Sep 2013, approx Nov 2013 I began having a horrible strong odor coming from my vehicle. We searched to see if an animal was in it. I thought maybe it was my son's feet & made him change socks. It got worse & was really strong when defrost, heat & vent were on. I took it in to the dealership & they looked at it, of course that day they couldn't get the smell to occur although it did on the way there. I went a couple more weeks & it got worse. Finally, I took the car in for oil maintenance & advised again that the smell was horrible. The service manager at the time said it was a common Chevrolet problem. There is a ledge under the hood, under the window & condensation from defrost or rain, etc. Sits & doesn't drain causing the water to mildew & become stagnant. He told me to leave the car running with my vent on high (& not sit in the car), spray lysol and let it run for about 5 min, it kills the bacteria. I had to do this every night for almost 3 weeks during the cold winter months. I took it back & told them it was ridiculous I wasn't going to continue doing this for the life of the vehicle. When I took it back someone else was there & sd the dealership had rec'd notice that there was a part that could be put on it, so they sent me on my way waiting for a loaner vehicle then they would fix it. They finally "put the part on" I was advised by another dealer it wasn't a part they just had to flip a switch the part was on the vehicle. The next day I got in my car & blowers were running. I called & was advised that was what the part did, so now the smell was like rotten maple syrup. During the dry summer months the smell was not there, but now that fall/winter is coming the smell is back & I have a call in to get this and other major issued fixed again. This can't be healthy especially for my boys who have severe allergies to mold.

- Kingfisher, OK, USA

problem #1

May 182013


  • 13,625 miles
Simply getting into the car as getting into any car. Under portion of dash so low it caused abrasion and bruising to right shin upon entry. Very painful and unnecessary. Some modification needs to be made to allow for a diminutive person with long legs to enter car safely. This happened about fifteen minutes ago (9 a.M.) and I am still reeling from the pain of it. The injury was quick and without notice, so the impact is sudden and unexpected. Notes: Height 5'1" leg length 32" at inseam this is a rental car (enterprise). License plate [xxx] [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Arcadia, OK, USA

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