really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
26,672 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Chevrolet Cruze steering problems

steering problem

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2013 Chevrolet Cruze Owner Comments (Page 2 of 3)

« Read the previous 20 complaints

problem #21

Aug 012014

Cruze 4-cyl

  • 34,000 miles


I bought my 2013 Cruze ltz about three months ago and I was sure that it was the perfect car, now, I'm fully aware that I was wrong.. I got in my car to leave for work on August 1, 2014 and when I started my car, the on dash maintenance reminders all went crazy telling me to "service power steering" and "service stabilitrak".. I knew this couldn't be right so I turned off the engine and restarted the car, the screen went crazy again with the service notifications. I didn't have time to have it checked out before work so I went ahead with my day, I got all the way to the interstate (which is about a mile and a half from my driveway) and noticed the steering was getting stiff so I pulled over and restarted the car again and the lights didn't come back on so I, again, went on about my day... issue number two-- about three days later, and every day since, my on dash touch screen goes completely black, which wouldn't bother me so bad if it didn't make all of the "service" lights come back on. I don't "need" a touch screen but it would be really nice if I didn't feel like I was driving a ticking time bomb every day since the vehicle clearly has wiring issues. Now, if I touch the brakes or roll down a window, the screen goes completely black, the dash lighting flickers and the service lights come on. I've been searching forums for almost a month and it seems that numerous people are having these issues, not only myself. I'm so disappointed with my purchase, its almost unreal.. the perfect car, in the perfect color with more recalls (and other issues that haven't been recalled) than I even know how to deal with it. Never again will I buy a Chevrolet vehicle. It is out of control to not be able to feel safe in a vehicle that you've worked extremely hard to get.

- Fort Sill, OK, USA

problem #20

Jun 032014

Cruze 4-cyl

  • 22,000 miles
Over 30 days ago I received a recall notice for my car. The car was taken to the Chevy garage to be fixed but the parts were not available. I drove this car for 30 days with a bad axle and the garage knew this. I was stopped at a red light at a busy intersection and when the light turned green I proceeded to go but my car only drifted through the intersection. It sounded like the entire front end fell out from under the car. I had my 6 month old granddaughter with me while I was going to pick up my 6 year old granddaughter from school. We sat right in the middle of the intersection while people drove by swearing and signing to me until 3 kind gentlemen pushed me out of the way. The Chevy garage came and picked me and my car up but they have had my car for 3 weeks now because parts are unavailable and they don't know when they will receive them.

- Rockton, PA, USA

problem #19

Apr 252014

Cruze 4-cyl

  • 5,000 miles
The driver was traveling on a two lane highway in baldwin county, Alabama, when she approached a right hand curve (which the driver was fully aware of). Driver applied brakes so as to slow down to negotiate this curve, but when the driver applied the brakes, they did not respond. Additionally, the vehicle appeared to lose power steering function. It appeared that the vehicle lost power, similar in nature to the most recent ignition defects on other GM vehicles. Due to loss of braking ability, the vehicle went straight off roadway and crashed causing significant personal injury to the driver. Further, the airbag did not deploy. We contacted GM, and agreed to allow GM representatives investigate the incident by downloading the esis information, with the agreement that GM would provide the owner with the results of said investigation in a readily understandable format. After downloading the information, GM denied any liability for the incident, and refused to provide the owner with the results of its investigation in a format that was readily understandable. The vehicle was recently purchased new, and had no prior issues.

- Mobile, AL, USA

problem #18

May 192014

Cruze 4-cyl

  • 32,000 miles


Radio shuts on and off at random, problem worsens and starts to include service warnings including service stabilitrak and service security system, power steering stops working at random, also have issues starting the car on occasion.

- Griffin, GA, USA

problem #17

May 092014


  • 40,000 miles
The contact owns a 2013 Chevrolet cruz. The contact stated that while driving various speeds and making a turn, the vehicle would suddenly shut off for approximately 3 seconds before restarting. The contact also indicated that in a separate incident the power steering malfunctioned making the steering wheel very difficult to turn. The failure was not diagnosed nor was the vehicle repaired. The manufacturer was not notified of the failure. The failure mileage was 40,000.

- Tuscon, AZ, USA

problem #16

Apr 302013

Cruze 4-cyl

  • 1,000 miles
At highway speeds (between 60 and 75) there is a "notchy" tug to the steering wheel. Seems to happen driving straight. Have to give the wheel a little pressure in a turn to get it to unlock position and make it able to turn.

- Rushsylvania, OH, USA

problem #15

Apr 182014

Cruze 4-cyl

  • 23,000 miles


Intermittent electrical problem. Power steering shut off during turn. Lack of power steering lasted approximately 30 seconds.

- Birmingham, AL, USA

problem #14

Apr 022014

Cruze 4-cyl

  • 22,000 miles
Intermittent electrical problem. Power steering shut off on interstate. Lack of power steering lasted about 30 seconds.

- Birmingham, AL, USA

problem #13

Mar 012014

Cruze 4-cyl

  • 20,000 miles
Intermittent electrical problem. Power steering shut off during turn. Lack of power steering persisted approximately 30 seconds.

- Birmingham, AL, USA

problem #12

Mar 282014


  • 21,500 miles
I rented a Chevy cruz from avis for a vacation trip. I noticed at highway speeds the car pulled to the left and as I applied pressure to correct for the drift the steering wheel would release suddenly and the car would track normally for a short time they repeat. Only at speeds greater than 60 mph did I notice the problem. I was called by avis telling me the car was being recalled but the recall didn't demand an immediate return.

- Berrien Springs, MI, USA

problem #11

Oct 012013


  • 5,000 miles


The steering wheel/rack has known issues already documented by the NHTSA. When driving, especially at speeds > 50mph, the steering wheel will "lock up" or feel "notchy" without constant driver input. When performing interstate driving you will experience the steering constantly feeling like its locking up until excessive force is used to move the steering wheel (more then a few fingers worth of strength). Definitely unnatural and definitely an issue for a brand new car. Started since 5K miles, vehicle has apprxoimately 15K miles now and the issue is getting progressively worse. Documented online is that the steering rack has a design flaw which allows air inside the steering rack, causing the steering wheel to feel notchy or like it is locking up. Being that the issue is getting worse, I expect there to be a major failure at some point and wanted this documented. Online on Chevrolet Cruze forums there are hundreds of issues similar to my own and I believe a tsb in Chevrolet's database. I am going to attempt to bring the issue to light at the local Chevrolet dealership now that I have the time to actually deal with this situation (due to military/government work conflicts). I purchased a full premium warranty with the vehicle when I bought it that covers everything for 100K miles/7 years, so there should be no issues with this request of fixing/replacing the issue.

- Elkmont, AL, USA

problem #10

Feb 252011


  • 13,100 miles
The steering does not feel stable. At various times mostly at highway speeds the steering feels as though there is no connection for a split second with the tie rod that controls the steering. The car will actually pull slightly and require correction from time to time. The pull can be either to the right or left and not related to any possible wind. The car had been taken to the dealer March 14, 2013, with no change in this situation. The feeling is similar to driving some of the old junks from days gone by back in the 60's where the steering was loose and required both hands firmly on the wheel and constant correction going down the road.

- Glen Carbon, IL, USA

problem #9

Jul 052013

Cruze 4-cyl

  • miles
In April of 2013 my 2013 Chevy Cruze shut off while attempting to drive off from a red light that just turned green, as soon as I stepped on the gas pedal the car just shut off. There were no other vehicles behind me so I immediately tried turning the car on but I had to put it park then start it again and continued en route and did not think anything of it. This happened twice within the next few months. The fourth incident I had a car full of family member and we were getting on the freeway on ramp slowing to come to a stop when the light turned green so as soon as I stepped on the gas pedal the car shut down and I had no control and was almost hit from behind luckily there was no car in the lane over so the truck behind me swerved into the next lane and I once again put the car in park started again and immediately called the dealership and took the vehicle into the dealership. I was told by the service department a few weeks later that they figured the problem was a low octane gas and I just needed to start using chevron only and they would give me $250 in chevron gas cards. I refused to pick up the car because I already only used chevron gas in the vehicle since I purchased it in December 2012 with only 3 miles. After 2 months of arguing back in forth about them not having a fix for the car I returned the rental and purchased a different vehicle elsewhere and filed a complaint with GM which also gave me the run around about the vehicle being fixed when it wasn't ever worked on to this day they have the car and I am now in collections and continuing this headache with GM. They said its not a recall but I have spoken to several other people including the rental company that has had the Chevy Cruze shut off on them as well.

- Las Vegas , NV, USA

problem #8

Mar 102014


  • 41,000 miles
While accelerating from a full stop, felt the vehicle lose power and heard loud noises coming from under the car. Came to a full stop in the middle of a busy road. Turned off the car. Turned it back on and attempted to move the car to no avail. Put the car in park and the car started to roll backwards. Car had to get towed. Chevy dealership states the front right axle snapped. In process of being replaced.

- Hopewell Junction, NY, USA

problem #7

Jan 212014


  • 25,500 miles
The contact owns a 2013 Chevrolet Cruze. The contact stated while driving approximately 65 mph, the the vehicle would not travel in the direction being steered. There was force applied to the steering wheel in order to continue driving. In addition, the transmission slipped gears and lunged forward intermittently when at a stop. The vehicle was taken to an authorized dealer for inspection however, the technician was unable to duplicate the problem. The manufacturer was notified of the defect. The approximate failure mileage was 25,500.

- Carmichael , CA, USA

problem #6

Oct 152013


  • 16,500 miles
Steering becomes "notchy/sticky" while driving, more noticeable at higher speeds. I drive 40 miles one way to work and notice this about 95% of the time. When the temperatures are in the single digits the steering seems to be fine. Dealership cannot reproduce the symptoms. They need to drive it for more than a mile. Plenty of discussions on other web sites with the same issues. (cruzetalk.com).

- Brooklyn, CT, USA

problem #5

Dec 202013


  • 26,000 miles
2013 Chevy Cruze at highway speeds seems to have the steering lock or become "sticky". problem is most noticeable at speeds above 50 mph. It becomes difficult to make minor changes in direction when trying to keep the car in the lane of traffic. The "lock up" seems to be worse when correcting to the left compared to correcting to the right. This becomes a real concern when driving on icy or snow packed roads as I fear a loss of control when overcorrection due to the "sticky" steering.

- Shelton, NE, USA

problem #4

Dec 232013

Cruze 4-cyl

  • 13,400 miles
At highway speeds >55 the steering wheel give resistance when turning the wheel to the right to make minor lane corrections. When you get past the resistance the steering over corrects which causes you to swerve.

- Streetsboro, OH, USA

problem #3

Nov 292013

Cruze 4-cyl

  • 7,500 miles
Backing out of drive--seat belt on-car sped up at rapid acceleration--no control-ran into telephone pole--braked no results. Car circled in road and crossed road--tried shifting. No result turned off ignition just as car was to strike a big tree. Car stopped. Passenger side of car badly damaged where I hit pole.

- Bay Village, OH, USA

problem #2

Apr 242013


  • 660 miles
After driving this vehicle for 660 miles, I've noticed that there's a grinding or knocking feeling on the accelerator. I first noticed it while pulling it out of my driveway. I felt a knocking on the accelerator. It's not weather sensitive and gives the same feeling regardless of speed. It's no predictable for the knocking feeling I get on the accelerator. I drive on highway for much of my time and notice the feeling similar to my old car when the bearings started to go bad. It seems as though it's coming from the front left side. I have reported this to my dealer and they quickly have looked at it as well as taking it for a drive. After checking the car over nothing has been found to be wrong. It is now documented with the dealer. Currently I have over 1K miles on it and seems to have gotten worse.

- Macedon, NY, USA

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