This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Every summer the same problems occur. When driving upwards on an incline street the car loses all power. Pumping the gas gets it restarted very slowly. Also, in hot weather, when attempting to merge onto a highway the car will not accelerate properly for a few seconds. The dealer's tech claims it is a design problem and there is nothing the dealer can do to fix the problem.
Car will randomly turn off while driving. Sometimes it S full engine and power failure and sometimes it is just engine failure and accessories still stay on. This has happened since the car was new and has been looked into by several Chevy dealers in my area. Autonation told me he had several other Chevy that did the same thing.
Ever since owning the Cruze, we've had nothing but engine issues. First the turbo went out a month after purchasing the car. Two thermostats and a complete oil flush. The engine blew at 104,023 miles. The car was flashing engine light and stabiltract light. The car since owning has made a very loud ticking noise. The car also had a hard time maintaining speed. Acceleration and deceleration. This happened any time the vehicle speed was over 30mph.
No warning turbo failure that cases vehicle to lose power suddenly I was on freeway when engine light came on and a engine power reduced warning came on went to auto zone and they said it was a P0299 have seen a lot of info on the internet net saying that the turbo has gone out this is bad when your at freeway speeds
I had my stabilitrak and traction control lights and my check engine light come on my vehicle while driving down a normal city road in sunlight on a clear warm day and my vehicle started idling very roughly while driving and I was right by autozone so they ran codes and found out it said knock sensor and misfire. Well I drove it home 5 mins down the street and park it. Well I take it to my mechanic the following morning and he does a diagnostic and piston check and turns out my spark plug burned so bad it was burned away where the L hook is. And found out that it broke in my combustion chamber somewhere. Now I have to get this all fixed and its costing a few thousand dollars.
- Humble, TX, USA
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The turbo charger is known for going out. This can cause loss of power- even on highways. My turbo lost power on the highway, causing my speed to drop down to 50 mph. I am in a lot of Chevy Cruze forums and this is the main complaint. Your speed can be normal and then all of a sudden just drop down to barely anything. This could cause someone to rear-end you.
The contact owns a 2014 Chevrolet Cruze. The contact stated that the vehicle would not drive while in the reverse position and the vehicle jerked and vibrated when switching gears. The vehicle was towed to quincy Chevrolet (2039 West jefferson St, quincy, fl), but was not diagnosed or repaired. The manufacturer was contacted and provided case number: 9-5538517686. The failure mileage was 22,000.
Upon leaving a store the car began to slow down as the front passenger side wheel began to wobble. I pulled into a parking lot, stopped then reversed slowly then pulled forward slowly when a patron exiting the store said stop. Once I exited my car I noticed the passenger front wheel seemed dislocated from the vehicle. Then transmission fluid begin to leak from the under the car of the dislocated wheel. In the pictures the car is parked straight but front passenger side wheel is turned outward.
Acceleration notably sluggish, taken to dealership for concern 3 years ago with complaints and was told there were no issues. Took car back to dealership this year due to check engine code. Turbo engine defective, going to cost $2200 to repair. Under $60,000 mile power train but just hit the 5 year warranty 2 days prior to calling dealership and GM. Dealership unwilling to offer financial assistance due to missing problem during original complaints 3 years ago. Took car to another dealership, which found additional $2000 in repairs that would need to take place in order for turbo repair to be effective. Car is not safe to drive, with likelihood it would break down in 10 min to multiple leaks and broken parts original dealership missed and failed to discuss. Car now costs $3400 to repair, GM only willing to help with $600. Car too expensive to repair and too dangerous to drive.
I was checking a lot of the stats online for the 2014 Chevy Cruze and there were already reports out safety reports that there were some issues with the vehicles ignition and power steering and there were numbers and codes and I'm a bit upset because they sold me this vehicle knowing that there was some things that were wrong with the vehicle and that could have been my safety at risk while I'm driving on the road and the engine just shuts down the way it's been doing.
My vehicle for the last year has been having some engine issues where it will lock up on me I can't get my key out of the ignition and all the lights will start going off saying it needs service and then it will stop and go back to the regular odometer. I've kept up with my oil changes I've kept up with any service that needs to be done on my vehicle but today my engine completely shut down when I started to run my air conditioning. Usually I can get under the hood and wiggle some wires and then things will go back to the way that it was but lately my car has been shutting off on me while I'm driving and I had a service appointment for next week to go and see a professional to get under the hood to see what was going on I figured it was probably just another oil change it is about that time, but I was on my way to a friend's wedding and I had to stop and when I stop my car did not cut back on I pop the hood and wiggled some wires like I usually do but there was no activity whatsoever underneath the hood. I started thinking to myself maybe I should put some oil in it but I don't want to ruin my engine and I started thinking maybe I need some antifreeze but again and I'm not a mechanic so I don't want to assume and then do something to make things a lot worse but today my engine completely shut down on me and I had to wait in the heat for over an hour to get a jump.
Vehicle was taken into GM dealer (larkin-cobb) Chevrolet because it was leaking coolant. Had to add coolant to reservoir at least once a week. Dealer found a small valve dripping on the engine and replaced it. The vehicle was under remaining powertrain warranty at the time of complaint/issue. The vehicle continued to leak after said repair and was brought back to dealer 2 more times and dye test was done and they said they could not find the problem. On the third time the vehicle was taken back again with the same issue..loss of coolant. The dealer and GM warranty now want to charge me for cylinder head removal and head gasket replacement. I contended that the car was under warranty at the time of initial repair and the issue was not resolved and should still be fixed under powertrain warranty. GM warranty rep said no...the "date" had expired. Now I have no choice but to pay for repairs that should have been covered under powertrain warranty..and GM wont "own" up to its warranty. Cant just take the vehicle back because it was setting off "high temperature" code when at idle and also moving. After researching..these Chevrolet Cruze have a very bad history of cooling problems...including water pump, turbo seals, and blown head gaskets. GM should honor thier warrantys and fix the engine and cooling problems with this car.in my opinion, any cooling problem should be fixed because it is badly engineered.
Problem no.1, my Cruze has lost power, the heater puts out cold air, the radiator is losing fluid, the engine has started to over heat, and there is wet spot under the exhaust pipe when I idle the engine! that means my car has ether a blowen head gasket or cracked head! the car has less then 85,000 miles and if the head is cracked, I think I know why because GM decked the block the short-way center out to the ends! witch can leave a valley in the center of the block! they made the same mistake with the Grand Am quad-4! the head all cracked between cylinders 2 and 3 because the block wasn't decked square! I have to take it to the dealer on sat 12/29/18 wish someone would check the block, I know the dealer will try to blame my and to make me pay for some or all of it, even though it is sill under warranty! problem no.2, I purchased a new Chevy Cruze eco with a manual transmission 4 years ago, I got it because I wanted a high mpg car and I have been driving standard transmission since I started driving and I knew I could better mileage then rated (65.5 mpg my best score!), but the shifter has to much slop in it, I had a cutlass with a hurst shifter that was 16 inches tall and used that had less slop! I have complained to dealer about it since the day I got car! three times I have put the transmission in both first and third gear at the same time! I can't tell you how many time I have missed the shift while still holding all the way in position! if I am in a hurry I can't find the gear at all! problem no.3, the hydraulic throw-out bearing is slushy and slow. Because the master-cylinder and feed-line is to small! I am a fast shifter, and I can out shift the clutch! that is bad because the pressure plate doesn't close fast enough it causes excess ware and burning of the clutch!
Stabilitrak vendor keeps coming on. When I'm driving and make a turn, my car seems as if it's gliding. My breaks skip, especially when hitting a bump and they act as if they don't want to stop. My car cuts on and off in traffic, I've almost died several times while turnning. Completely shuts off, steering wheel locks up and all. My car is now wrecked due to these defects. It was raining, I was turning, car got to gliding and sliding, breaks went out and my car lost control! I almost flipped! I just bought the car! pictures in my phone
The contact owns a 2014 Chevrolet Cruze. While driving 35 mph, the check engine warning indicator illuminated. The vehicle was taken to O'conner auto park (199 riverside dr, augusta, me 04330. 207-622-3191) and repaired per an unknown NHTSA campaign number. The contact stated that the recall repair failed to remedy the failure as the check engine warning indicator remained illuminated. The manufacturer was not notified of the failure. The failure mileage was approximately 63,931. Consumer received a recall for catalytic converter failure. Check engine light came back on soon after. Emissions is under warranty for 150,000 miles or until 2029 which come first. Updated
The contact owns a 2014 Chevrolet Cruze. While driving 75 mph, the vehicle downshifted while stalling. The vehicle completely shut off and the "reducing power" and "diesel shutting off" warning indicators illuminated. The contact restarted the vehicle, but the failure recurred. The contact placed the vehicle in neutral while it was downshifting. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing or repairs. The manufacturer was made aware of the failures. The failure mileage was 97,000.
Unfortunately, this is the 3rd time that my 2014 Chevy Cruze has this issue. My engine light stays on while the stabilock service flashes on the dashboard; car jerks while either idle and/or stopped; a loud squeaking noise from under the hood (all these issues always start at the same time!!). I have taken my car to Chevy dealerships and they have (supposedly) replaced the same part - sham cover (according to my invoices). I totally don't get why this is a not a recall issue. It is very frustrating to take my car in for the same issue, and of course, now that the warranty has expired, I'm sure it will be even more costly.... which I really think it will be the same thing! (of course, I'm not a mechanic, but if I'm taking my car in for the same reason and they diagnose it and repair that same part; I'm beginning to wonder.... why even charge me for a diagnostic test when your chances are it's the same issue!!) is this a part that only last a maximum of so many miles? I purchased the car in 3/2015; and the 1st time I received service for this issue was 6/29/2015, and then again 2/24/2017. I'm so confused!!! :( come on GM ~ help us out please!!
Steering link slipping when turning. VIN# (xxxxxx) parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)
While driving on the freeway, the engine started revving extremely high regardless of the gear I was in. We safely got our selves off the freeway and in to regular street traffic. After coasting off the ramp into traffic, I was able to put it in 1st and drive about. 3 miles. We stopped for a stop light in the center lane on a slight incline. And then the clutch had completely failed. When I tried to move I first, the car revved but rolled backward. No previous warning signs. The issue isn't the clutch failure, but the low milage of the clutch failure, 67000. We were told it's due to wear and tear, but that's concerning to experience this issue at a relatively low mileage.
A D V E R T I S E M E N T S
- Bloomfield, NJ, USA