This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I've had my 2014 Chevy Cruze for about 2 years now. Back in December 2018 it started having a lot of issues. Antifreeze was pouring out, it was spitting and sputtering, rough idle, and overheating, made an appointment with Chevy dealership. They had my car about a week. The said water pump was failing, thermostat was out, cooler outlet hoses needed to be replaced. Not even 12 hours later I was taking it back in for the same problems. Engine lights were still coming on. This time they fixed the oil cooler line, and crankshaft. A few days passed and again I was still having the same issues. Took it back, and they fixed the crankcase ventalation, camshaft cover, intake manifoldintake air pressure sensor. Maybe 2 weeks passed and I finally got upset and took it 45 mins to another shop, within a few hours I got a call that my head gasket was blown. I was still having all the same issues as I did when it first messed up. I ended up having to take it back to the other dealership who had been working on it. They kept me car for 29 days while fixing my blown head gasket. They resurfaced it and fixed clamps. Well, Thursday July 11 I was at my bosses house trying to back up under a shade tree. When I started the car, it sounded horrible. It was just spitting and sputtering. I out it in reverse and hit the gas. My car started rolling toward! it would not back it. I went to hit the brake and it did nothing. I had to pull my emergancy break before I ran into her fense.I immediately got on the phone with the dealership 45 mins away. Set my appointment up. Later that night on the way to take my kids to vbs, we were stopped at a red light. While trying to cross over a main highway the car just started spitting and sputtering. It was barely moving even though I had the gas pedal to the floor. Got it to dealership 45 mins away Friday 12th. Anothe blown head gasket. That car is not safe
Had started noticing that when I would start my car my radio would sometimes take a long time to come on. Eventually woke up one day to start my car and it would not start. This should not be happening because the battery is not even a year old. Used my portable jumper to charger and took it to get read and it was not the battery. I was told that there was an electrical drain that was still charging my battery even after it was turned off. The second issue is when I am driving and go to give the car gas and the car would not immediately accelerate causing to me to almost be hit twice. I had to give it gas a second time in order for it to accelerate
Driving home at 9pm on a high speed/traffic highway, we had all electricity/steering suddenly go out, then when it came back on popped up with a "service stabilitrak " message. Luckily, it came back on before a wreck but scared all of us to pieces. The car was being driven at the posted 70mph speed limit, but started to decelerate when power was lost. This happened on 07/08/19. Today, 07/11/19 we had to jump the car and the turn signals no longer do the little "click" noise, and the dash screen/backup camera won't come on, although the radio still somehow works. Also on lunch break today, car was dead, key wouldn't come out of the ignition till the car was jump started. As this seems to be a major issue with the car, why hasn't it been recalled?
The side detection went out and they fixed it then I had to have it changed again im going to start a law suit because I should not have to pay for something that keeps blowing out ive talked to a lawyer and they said I have a good case
There is a problem with how the car is communicating with the anti theft system, at least that's what I am suspecting. Randomly, when I try to start the car the dashboard lights come on, the radio, and everything else except the engine won't even crank. I've had the basics checked (battery, alternator, starter) and all is well. While it may not seem like a safety issue the car has left me stranded many times. This is an ongoing issue I don't know what to do about this.
- Springfield, OH, USA
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Radio screen loses power, goes completely black. Music stops playing. Warning lights on dash come on. Message appears on dash "service stabiltrack" shut off for 1-4 minutes, and then came back on. Loss of power steering. Happened 7 or 8 times in a 30 minute period.
All digital electronic messages will spin if you turn key where you would read speed. Manual gauges are not working. Check engine, air bag, stability control system lights all on. Car started for less than 5 seconds and the smell of extreme electrical so bad.. turn off immediately. Lift hood and everything too hot too touch. Can't get help from anyone! they say no recalls. The car is a recall where. I purchased it at, gallas Chevrolet, albuquerque nm told me before this di not drive could be fatal. But will not pay for a tow or diagnostic test. GM financial, my financial company said it should be easy they take the car back send it in. They will credit our note. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
*engine fire* 4/10/19... (xxxxx) was in the car and it was idling at the sandy, Utah mcdonalds parking lot when smoke and smell came from engine. She put out fire with water. I arrived 15-20 minutes later to help. I inspected engine compartment and did a visual check only to find burnt wiring. There was no other known issues and verified no fluids spilled. I called the insurance company and they had towed to riverton Chevrolet to work with Chevrolet and have known engine fire risks. 2014 Chevrolet cruise case# 95243938936 (GM) VIN: (xxxxxx) 4/11/19 insurance company towed to riverton motors. Riverton motors invoice# 6209533 / 6206861/1 4/11/19 the day after the engine fire, I received a call from fred uribe (service rep.) from the riverton motors service center. He stated that there was oil all over and it needed repair. I told him that the car was in for an engine fire and I never had an oil or any car leaks. He told me it would be ~$600 to repair the oil cooler leak and it needed to be repaired before the engine fire issue. A few days later fred called and said it was actually a transmission fluid leak. They diagnosed the fire as being started from the transmission fluid leak? the invoice wrongly stated that I reported a leak needing repair and not the fire I reported!!! I informed riverton motors that there was an engine fire and not any leaks. Invoice incorrectly stated: Customer stated vehicle has a coolant leak, later stated the customer stated vehicle has an oil leak. And then vehicle found the radiator leaking. The invoice did not state the actual reason for the service was an engine fire!!!! state farm insurance claim: 44-8388-Q93 amount: $148.78 comprehensive - fire 5/20/19 reported to GM/machella engine fire 2014 Chevrolet cruise case# 95243938936 6/10/19 reported to NHTSA parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
I will be driving when all of the lights on my dash start going on and off, power service track shows up, my radio will shut off and it becomes a black screen. I will be driving or stopped at a red light or turning and the car will actually completely turn off and start coasting. If I am at a stop light I will than have to put the car into park and then turn the key to start the engine again. I have had to jump my car numerous time to where I keep a portable jump in my car. My key will get locked in the ignition and I have to stick a wrench under the steering wheel to get it out. I have replaced my alternator and my battery was so swollen I had to replace that as well. The wiring was replaced to connect the battery and alternator and I just had the BCM replaced. I'm still having all these issues after all these repairs. This has been happening since November of last year and it happens every time I drive my car!
My vehicle has been having issues where it will take extra time to get it started up. When I finally do get it started, warning lights flash saying power steering system, the antitheft stays on, as well as the engine management light. I just had my car serviced not too long ago for a coolant leak on the engine hose. I have always kept up with oil changes as well as all other fluid levels checked regularly. I first began thinking it was the battery, however I have had the battery tested and it is still basically new.
While driving, the engine suddenly stopped and messages appeared on dash about servicing air bag and power steering. Very dangerous as car was moving 45 mph and had to move to shoulder. Towed to dealer and was told it was negative battery cable. Happened again - towed it back to dealer and was told it was positive battery cable.
I was checking a lot of the stats online for the 2014 Chevy Cruze and there were already reports out safety reports that there were some issues with the vehicles ignition and power steering and there were numbers and codes and I'm a bit upset because they sold me this vehicle knowing that there was some things that were wrong with the vehicle and that could have been my safety at risk while I'm driving on the road and the engine just shuts down the way it's been doing.
NHTSA is number 11193552 I have the same problem as this customer to the T. the cars radio will shut off while driving after I take they key out while parked the key fob will not lock the car and then if put into the ingishon it will eat the key and lock up. This is a common problem that needs to be looked into there shouldn't be a youtube video with 50K views on how to get your car key out of the ingishon after the elitrical problems. Please fully read NHTSA number 11193552 report as it is the most detailed and reliable source of info for this problem. It happens more often then once so the date when this happend will be the latest accornce of this.
NHTSA is number 11192482 same problem as this customer raido shuts off while driving then key fob will not lock the car after pulling the key out after this happens nothing will lock or turn on.put the key in and it will lock up the key in the ingishon and not even get into the on position ( iv made corrections to the NHTSA number )
To whom it may concern, I would like to file a complaint on the safety hazard caused by faulty blind spot detectors on Chevy Cruze. I started receiving a notification on my dashboard that the blind spot alert system needed service. Only a week later I was receiving notifications that the alert was turned off. When I took it to the Chevy dealer they ran the software and said that it was defective and they needed to replace the blind spot detector modules for $900. At first GM seemed willing to work and start a case file and lowered the price to $734. Currently my cars blind spot isn't working and it seems to have spread to the rear cross traffic alert which is notifying me that it's turned off as well. The Chevy dealer said that they would try and replace the blind spot modules and hopefully that would fix the rear cross traffic detectors. Due to the class action lawsuit (seen here) https://www.truthinadvertising.org/wp-content/uploads/2018/05/hudson-V-general-motors-complaint.pdf and various other online complaints ( https://chevroletforum.com/forum/Impala-14/blind-spot-detection-problem-81694/page2/) I believe Chevrolet and GM should be held accountable for the faulty safety systems they have installed.
The contact owns a 2014 Chevrolet Cruze. While driving at unknown speeds, the vehicle shut off and the key failed to release from the ignition. The vehicle was jumpstarted and returned to normal. The contact called crain Chevrolet (9911 I-30, little rock, ar 72209, (501) 436-4484) who stated that diagnostic testing was needed. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 59,045.
While driving my car the radio dashboard will start flashing on and off on its own then when I put the car in park and turn it off the key is stuck in the ignition and the dashboard is completely black and the car will not turn on at all. 3/28/2019 around 11pm the car radio dash board was flashing and I turn my car off and it will not allow me to take the key out at all well some time through out the night the car turned back on because at 6am the lights where back on in my car by itself. The next morning I drive my car to school and it does the same thing with the dashboard and flashing on and off and it shuts off again, this time I get a jump start and the car is back working. The car also act as if it was going to shut off while driving it. But it has done this to me back on November 8,2018. I fear for my life driving this car beacuse you have no idea when the car will shut off while on the road. Someone has to do something about this issue because if some one die in a car accident and it is found to be electrical problems there is a big law suit coming. I am making this complaint just for that. We spends literally thousands of dollars on a car and when the car has a defect the consumers are messed over by the dealerships and whom ever makes the car. Then you have to have so many complaints in order for a recall or is it how many people have to die in order for someone to look and see that this car has electrical issues and will shut off on you at ant time.hello! it never fails the car starts giving you issue after the warranty has expired its like they have it program.I am complaining because they are avoiding the fact that this car has major electrical issues and how many complaints or lives will it take for a recall? my car was stationary, in motion, on the highway when this all happened. Ref#14V417000 the dealership replace the black cable but my car is still
I've noticed my radio and lights on screen goes out while I'm driving sometimes and I think that's an electrical problem and could probably start fire.
We have had to replace the entire def system twice, replaced two knock sensors, had to replace the diesel partilec sensor, among many other time being the shop. This car has not ran right since we bought it. Now, everytime we start the car and begin to drive it, we get a warning about the stabiltrak not working, then powersteering goes out, and entire car shuts down and goes black when the car is powered off. This seems to be a very common issue within these vehicles.
The contact owns a 2014 Chevrolet Cruze. When the vehicle was purchased, it experienced electrical failures and shut on and off. Also, the brakes skipped and the vehicle jerked when coming to a stop. The failures occurred while the vehicle was being test driven. Premier car sales llc (5425 elvis presley blvd, memphis, tn 38116) stated that the failures would be repaired before the sale was final. The dealer claimed that the vehicle was taken to an unknown Chevrolet dealer for repairs. After the sale of the vehicle, the brake failure recurred and the contact returned to the dealer. The contact was informed to take the vehicle to a Chevrolet dealer for repairs since it was under warranty. Before the contact could take the vehicle to a dealer, she was involved in a crash. While making a left turn in the rain, the vehicle shut off and slid into the side of a curb. The axles, rotor, spindle, and rims were fractured. The vehicle was towed to the contact's home. A police report was not filed and there were no injuries. The vehicle was taken to an unknown dealer to be diagnosed and they stated there were no recalls. The contact was referred to General Motors. The contact bought new rotors, a new spindle, and rims and had them replaced by an independent mechanic. General Motors refused to investigate the failure because repairs had been made; however, the brakes continued to malfunction. The failure mileage was 36,000.
A D V E R T I S E M E N T S
- Fayetteville, TN, USA