About 10 days ago, my check engine light came on. I stopped at O-€™Reilly Auto Parts to have it diagnosed with a code. It threw a code for the turbo in my 2018 Chevrolet Cruze. It went off later that day. Today, it came back on and sent a message, -€œEngine power decreased-€. I noticed no change in power or anything. Could this just be a sensor?

- Blountsville, AL, USA

The contact owns a 2018 Chevrolet Cruze. The contact stated while driving 25-30 MPH, the vehicle felt imbalanced and was shuddering. Additionally, the engine emitted abnormal knocking sounds. The check engine warning light was illuminated. The contact then parked the vehicle a block away from his residence. The contact who is a certified independent mechanic, diagnosed that the fuel injectors had failed. The contact also diagnosed that the fuel injector had melted and fused into the number one cylinder, causing the engine to misfire. The contact replaced the fuel injectors, the spark plugs, the fuel line, the fuel harness, and the vehicle software were flushed. However, the failure reoccurred. Upon further investigation, the contact became aware that the engine inside the vehicle was not the appropriate engine as it was 1.5 liter and its specifications indicated that it was an engine specifically designed for a Chevrolet Malibu while the vehicle was a Chevrolet Cruze. However, the original owner of the vehicle, who was the contact's neighbor, had never replaced the engine. The contact then determined that the failure was associated to NHTSA Campaign Number: 19V642000 (Electrical System, Fuel System, Gasoline, Engine). The contact notified the dealer where the vehicle was originally purchased and informed them that the engine installed was not the appropriate engine. The dealer disregarded the information and informed the contact that he would be responsible for the cost of the repair. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 12,000.

- Laguna Vista, TX, USA

I got my vehicle through a local dealership in town, in July of 2020 and only a couple months later my problems started. The vehicle started to vibrate violently and almost jerk back and forth on its own whenever I would drive it. And whenever I did come to a complete stop and accelerate the vehicle would hesitate a bit, it felt like I would have to really force it in order to keep driving. That same feeling would occur whenever I would have to drive on the highway it felt like I was pushing really hard on the gas in order to move. Which lead to my stability track message to appear on the dash as well as the check engine light. Then finally one day while I was driving and making a right turn to exit a shopping center my vehicle just stopped out of nowhere. I was unable to drive I tried putting it in neutral and reversing but nothing worked. I couldn't even take my keys out the ignition or turn off the vehicle I was completely stuck casing traffic on a busy street until what felt like five minutes later, I was able to turn it on and off and drive home. I then took my vehicle to the local Chevy dealership where they kept my car for a week even though no work was done to it. They wanted me to let them take apart my engine to determine what the problem was, and I was advised by multiple sources including my vehicle warranty to not let them do a tear down. The service consultant said they couldn't find a reason why my vehicle just stopped on me and blew it off as nothing. I then took it to a local mechanic in town where they replaced my air filter, spark plugs, and did a mass air flow clean. However only days later my check engine light appeared again along with the message to service the stability track. The jerking, vibrating feeling is still present when I drive also now whenever I turn on my vehicle.

- Bakersfield, CA, USA

Engine performance dropped noticeably, tire pressure system alert lighted, and stability track turned off. Then within a short period of time, some 30 minutes, the engine warning light activity (steady). All of this happened shortly after the 3-year warranty expired although I was having some engine roughness a few days before three years. Made an appointment at the Chevy dealership and the issue was diagnosed to a misfire on cylinder #1. Apparently, the insulator around the center electrode of the spark plug separated and slipped down. After a bit of research and asking the dealer for Chevy TSB #PIP5657D, NHTSA TSB #10201263, I was startled to find this is a somewhat frequent-enough problem affecting a number of GM models using 1.4L engine as used in my Cruze. I had a forthright conversation with Chevy dealer that this was a warranty issue as my OnStar alerted me to an emissions system malfunction. I also called GM and ACDelco, the spark plug manufacturer, and they claimed nothing or no issues. This is a safety concern to me. Paid almost $400 to have four spark plugs replaced at 3-years and only 7,000 miles; ACDelco warrants the spark plugs for 7-years or 100,000 miles!. Unacceptable.

- Salem, OR, USA

The contact owned a 2018 Chevrolet Cruze. The contact stated while driving approximately 68 mph when the contact crashed into a deer, the brake pedal was depressed however the vehicle continued to move forward. The contact stated that he had placed the vehicle in park but the vehicle continued to drive, the contact had to continuedly press the ignition button for the vehicle to turn off. The contact stated no warning lights were illuminated. The contact mentioned that the cruise control was activated at the time of the failure. The contact sustained scrapes on the arms but did not seek medical attention. A police report was taken and the vehicle was towed to a local tow yard where it was diagnosed as destroyed. The manufacturer was not informed of the failure. The failure mileage was approximately 119,000. The VIN was not available.

- Ottumwa, IA, USA

My vehicle is available for inspection. As of now and luckily no one has been at risk including myself with my vehicle, I fear this will not be the case anytime soon. I saw there was a recall for my year make and model of car that is not associated with my specific VIN number. I am aware that my car could be connected to the other vehicles and their VIN numbers that are associated with this recall. This could lead to a much better issue if and when we discover that there are other VIN numbers with the same year, make and model as mine. I am getting my car checked tomorrow to get this confirmation. There were no warning lamps that showed, but my car is now making consistent rattling, whooshing, and clacking noises associated with the engine. It is becoming so loud that my fear of it exploding has now become so high.

- San Diego, CA, USA

Engine unexpectedly stalled when braking for neighborhood stop sign. Lost power steering and engine power but did not lose power to gauges or accessories. No check engine light or other warning lights or messages on dash. Put car in park and restarted engine. Normal start. Turned onto major city street and drove half mile. Started braking for traffic light but didn't come to full stop because light turned green. Engine stalled again. Same exact thing and again no warning lights on dash. Felt like a sitting duck and very scared of getting rear-ended. Luckily no one was behind me. Turned on emergency flashers, put in park, and restarted engine. Again started normally. Remained in right lane and was very fortunate that I worked just down the street and didn't have to make any additional stops along the way. Parked car and refused to drive it home that night because I felt the vehicle was unsafe to drive. Had car towed to dealership the next morning. When I tried to start vehicle to move it into a towing position, the engine tried to start but stalled within a few seconds. Occurred 4 times in a row. Still no warning lights on dash. Unable to accompany tow company to dealership due to covid restrictions, but called dealership and told them what had happened. They diagnosed it as a failed fuel pump. They still have the car (4 business days later). The car only has 37,000 miles on it (very low mileage to have a failed fuel pump). I never let it go below 25% full tank. It's a diesel, so I can't control fuel quality. This is the third time I've had a fuel system issue with this car in the two years that I've owned it (bought new) - very inconvenient. Other two times were also failed fuel pump or filter, but with corresponding check engine lights and/or symptoms. This time was without warning and made me feel very unsafe. I really love this car, but am now scared to drive it.

- Reedley, CA, USA

I have a 2018 Cruze that I was driving on a 4 lane highway on top of a mountain, the brakes went out with me and my 6 month old in car, I was able to get to shoulder, towed to Chevy, they said it was a faulty brake pump, and charged me 500 to fix it. Then less than 2 weeks later, same mountain, same thing, towed to the same Chevy, they said that the replacement pump had exploded and it was caused by engine piston issues, and want 5 grand to fix it. I believe that Chevy broke the car the first time and besides the fact, exploding brake pumps, 2 in a row is very scary. Luckily me and my child are still alive to be complaining about it, but we seriously came very close to being killed by these faulty brakes twice. I don't know if they lied about the repair or if it really is two exploding brake pumps in a row, but either way, these exploding brakes pumps are going to kill someone and it was almost me and my 6 month old baby. The Chevrolet dealer is auto nation in valencia ca.

- Hanford, CA, USA

I was 3 feet from turning left at intersection left lane turn (light had just turned green) through a intersection, when I noticed my engine was off. I rolled across the intersection; attempted to restart the car - car didn't start. The electricity in car was still on and normal. Coolant was at normal temp. Only radio was on low volume. No dashboard lights- nor messages appeared. Car wouldn't restart. Was stuck halfway in right (oncoming traffic) turn lane & half in business driveway. Put car in park & tried to turn on again. Nothing. Steering, brakes, lights and doors were functional. Got help to push car in a parking space. Turned off car completely & attempted to turn on. Car cranked & almost started. Tried again - nothing. Turned off & removed keys to get out of car to look under hood. All looked normal. Got back inside car, attempted to start. It came on for 5 seconds then died. Waited. No dashboard lights nor error messages. Finally got car to crank and it stayed on. No error messages. Went trough car screen and voltage was normal 13 +/- volts; idle was normal - did not move around. Left business when message said about having antilock breaks checked but has not appeared on car screen since (didn't press breaks before it died. I prefer engine breaking). Received email from onstar that "an issue with the stabilitrak stability control system in your 2018 Chevrolet Cruze has been detected. Please service your vehicle within 7 days. & an issue with the antilock braking system in your 2018 Chevrolet Cruze has been detected". I was almost hit by a truck while stuck half way in street. Called and complained to GM. GM rep said I am past warranty by 9,000 miles (car is 1.5 yrs old). They cant help. Told me to go to dealership. Called 4 dealerships, no techs on saturdays and no loaners since out of warranty. No error codes still. No lights lit up. Car is acting normal.

- Barstow, CA, USA

I backed out of my icy driveway and onto the clear, dry road. Set my cruise control to 48mph and after about 30 seconds, my traction control and service engine lights came on with an error message that said "service stabilitrak" and my cruise control turned off. I closed the stabilitrak message, the traction control light turned off after about 30 seconds, and the service engine light turned off shortly after. But my cruise control still wont engage. I've turned the vehicle off and on and it still isnt working. It seems that a lot of different GM vehicles have experienced this problem, and the dealership has fixed it in several different ways. I read on a forum that someone had the issue and the GM dealership said there was an issue with the amount of ethanol in the gasoline. I happened to have filled up my tank the night before with regular unleaded from my local speedway. Not sure of that could have been connected.

- Cortland, OH, USA

The contact owns a 2018 Chevrolet Cruze. The contact stated that the vehicle jerked, lunged, and lost power while the accelerator pedal was depressed or while the air conditioning was activated. The failure occurred without warning. The vehicle was taken to Chevrolet of palatine (151 E lake cook rd, palatine, il 60074, (847) 359-7700) where it was diagnosed with turbo lag. The engine control module was reset and the vehicle was not repaired, the problem never stopped. The manufacturer was not notified of the failure. The failure mileage was approximately 5,148. The manufacturer has now been notified of the failure as of 8-21-19. I was advised by lu (a woman), that a senior adviser would follow up with within 2 business days, and I have not heard from anyone as of yet. Fyi I encountered someone at a gas station that advised me that he has the same problem with his car (same make & model), when his air conditioner is on. He gave me his contact info: Fernando garcia - ph#: (773)949-0922.

- Elk Grove Village, IL, USA

The contact owned a 2018 Chevrolet Cruze. The contact stated that while driving about 45 mph, a pop noise was heard from the rear of the vehicle and black smoke shot out from the front passenger's side and immediately followed by flames that quickly covered the entire vehicle. There was no warning. Both police and fire reports were filed. The fire department extinguished the fire. The vehicle was totaled and towed to a roadrunner. The contact called the gerry lane Chevrolet dealer (225-366-7962, located at 6505 Florida blvd, baton rouge, la 70806) where the dealer denied responsibility. The manufacturer was made aware of the failure and left the matter up to the insurance company. The failure mileage was approximately 3,600.

- Baton Rouge, LA, USA

Car had greatly reduced fuel economy and power. Should not have been driven. Chevy did not respond to multiple attempts to get rental. They forced me to drive a car that was not operating as designed even though it was under the bumper to bumper warranty and they agreed the car had issues. 2 weeks after driving it they figured out turbo has a leak that they fixed. 2 weeks I drove a car that sounded like a jet upon accelerating and Chevy did nothing. Didn't even offer a rental.

- Reading, PA, USA

While driving on the interstate at 60mph, without warning the engine turned off. The dash went completely dark. No power, no steering. Drifted to shoulder. Put in park, turned key to off then on. Vehicle started. (no warning or service codes) replicated again about 10 mins later. On city street traveling 35 mph without warning dash went dark and car shut off. Same procedure to start. (no warning or service codes) unknown what caused massive failure. No indicators.

- Pittsford, NY, USA

The contact owns a 2018 Chevrolet Cruze. The contact stated that each time the vehicle went through a car wash, the check engine warning indicator illuminated. The vehicle was taken to quirk Chevrolet of portland (located at 1000 brighton ave, portland, me 04102, (207) 420-8968) and the contact was advised to drive the vehicle fast on the highway to clear the filter, which would turn off the warning indicator. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and provided case number: 94989017128. The approximate failure mileage was 9,900.

- Portland, ME, USA

I was leaving work on 11-30-18 @ 5P.M. started driving down la harpe blvd, like I do everyday after work. It was raining that afternoon when I was leaving work. I went through a small puddle of water and my car completely shutdown and would not go anywhere. I had it towed to crain Chevrolet where the vehicle was bought. The GM certified mechanic called us half an hour after they opened Saturday morning and said that the engine was seized and the only way he found that out was just starting the vehicle up without looking @ the vehicle first. My husband and I went up there Saturday afternoon just to ask if we could take a peek at it none of the vehicle was taken apart and he was wrong on three different things he told me and I was able to prove him wrong on the spot he just changed topic and look the other way I just think there's something fishy going on here. I believe if the proper diagnostics would have been done on the vehicle before he just started up the problem may have been fixed but with GM certified macanic just starting up my vehicle could have forced even more water into the engine and pretty much made it do what it did. We made a claim on December 1st with farm bureau & made a claim with the GM senior advisor on the same date. The insurance adjuster just pretty much went out there and told him to just tear the vehicle apart and find out what's wrong with it didn't ask if that's what we want it done or not and now all the sudden it's all taken apart and totaled out we're stuck with the depreciation value and deductable and no vehicle. Senior advisor from GM just got back to us today on the Dec. 4th, daleesa was supposed to get in contact with the dealership (crain) and figure out what was really going on with my vehicle, instead daleesa neglected to contact me or my husband. There was differently some negligent action on crain's side and GM.

- Little Rock, AR, USA

While driving my 2018 Chevy Cruze the oil light came on, the engine locked up, and the vehicle caught fire. The dealership said that it was due to a fuel line spraying fuel on the engine.

- Boomer, WV, USA