This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Wipers became inoperative while driving in a rain storm. Took the vehicle to phillips Chevrolet who advised the problem was the wiper transmission whereby one of the arms broke off and caused the assembly to stop working. The charge was $420.02 to replace the wiper assembly. The dealer advised the motor for the wiper needed to be replaced whenever the transmission gets replaced. Afterward, I received notice from a fellow Equinox owner who advised the wiper problem is well known, and the issue is under a recall under General Motors #25302. If it is a recall, why then was I charged $420 by the Chevrolet dealer"?"
The contact owns a 2013 Chevrolet Equinox. While driving 55 mph in the rain, the windshield wipers failed without warning. The contact had to pull the vehicle off the road until the rain stopped. The contact received notification of NHTSA campaign number: 16V582000 (visibility); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The failure mileage was approximately 90,000. The VIN was not available. VIN tool confirms parts not available.
The contact owns a 2013 Chevrolet Equinox. The contact received notification of NHTSA campaign number: 16V582000 (visibility) however, the part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced any failure. The manufacturer was made aware of the issue. VIN tool confirms remedy not yet available.
The contact owns a 2013 Chevrolet Equinox. The contact received notification of NHTSA campaign number: 16V582000 (visibility) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2013 Chevrolet Equinox. While driving 65 mph in inclement weather, the windshield wipers failed to operate. The vehicle was taken to an independent mechanic to be diagnosed and repaired. The contact felt that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was included in NHTSA campaign number: 16V582000 (visibility). The manufacturer was notified of the failure. The approximate failure mileage was 40,000.
- East Northport, NY, USA
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The contact owns a 2013 Chevrolet Equinox. The contact received notification of NHTSA campaign number: 16V582000 (visibility); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2013 Chevrolet Equinox. The contact stated that the windshield wipers became inoperative. The vehicle was not diagnosed or repaired. The contact received NHTSA campaign number: 16V582000 (visibility) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 70,000. VIN tool confirms parts not available.
Before recall on wipers for Chevy 2013 Equinox. Had issue with wipes. Front wipers stopped working during rain storm while the vehicle was in motion. Took vehicle into carmax dealership where vehicle was purchased, mechanics fixed issue. About a month later I recieved letter about recall. Shortly after wipers failed for a second time again during rain storm while driving. Took vehicle to local Chevy dealership where I was told, that no solution had been approved by Chevy and that I would have to pay out of pocket for repairs. Also if the repairs that they suggested were not the same as the one Chevy approves then I would not be reimbursed. I declined repairs, and tried contacting Chevy customer service. After many phone calls, between Chevy, carmax, and local dealership, nothing has been done. Chevy has said that I have voided recall by having carmax mechanics work on it. Carmax telling me that its Chevy responsibility. There is still no approved fix for this recall, and I still have to use vehicle without wipers in fear that any repair or fix will either void the recall or would not be reimbursed.
The contact owns a 2013 Chevrolet Equinox. The contact received notification of NHTSA campaign number: 16V582000 (visibility); however, the part to do the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2013 Chevrolet Equinox. The contact received notification of NHTSA campaign number: 16V582000 (visibility). The part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. Parts distribution disconnect.
The contact owns a 2013 Chevrolet Equinox. The contact received notification of NHTSA campaign number: 16V582000 (visibility) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The contact stated that the wipers were slow to function when activated. The contact was unable to determine when the vehicle would be repaired. The failure mileage was not available. VIN tool confirms parts not available.
The contact owns a 2013 Chevrolet Equinox. The contact received a recall notification for NHTSA campaign number: 16V582000 (visibility) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. While driving 65 mph, the windshield wipers stopped operating during a severe rain storm. The vehicle was not repaired. The approximate failure mileage was 70,000.
The contact owns a 2013 Chevrolet Equinox. The contact stated that the VIN was included in NHTSA campaign number: 16V582000 (visibility). The manufacturer had not provided the remedy and parts for an extended period of time. In addition, the contact stated that the windshield wipers failed to work while driving on the highway. The contact was unable to drive the vehicle and was uncertain when the vehicle would be repaired. The dealer mentioned more than twice that the parts and remedy had not been supplied. The failure mileage was not available. VIN tool confirms parts not available.
One year ago last September I received notice of GM recall # 25302, NHTSA campaign #16V582. I learned today at the chev cust asst center that the company is waiting for parts needed to correct the problem. I wonder how long the dangerous condition will be alowed to go unattended.
The contact owns a 2013 Chevrolet Equinox. While driving 60 mph in inclement weather, the windshield wipers failed to operate. The contact was able to safely get to the vehicle off the roadway. The vehicle was towed to the residence. The vehicle was included in NHTSA campaign number: 16V582000 (visibility/wiper). The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 69,500....updated 03/15/17
The contact owns a 2013 Chevrolet Equinox. The contact received notification of NHTSA campaign number: 16V582000 (visibility); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2013 Chevrolet Equinox. While driving and attempting to use the windshield wipers, they failed to function. The dealer diagnosed that the wheel bearing failed and needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA campaign number:16V582000 (visibility) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 10,000. VIN tool confirms parts not available.
Hello I submitted a complaint back in 11/16/16 id#310926113 and have not heard anything yet my wife was''' driving''' in the snow storm we had lately here in buffalo and the wipers stopped working while she was driving and almost got into an accident I took the assembly out and drilled a hole down through the plastic socket and metal ball and taped it out installed a machine screw and washer and loctite liquid to keep screw from coming out it worked also the arm came loose but didn't fall off the ball because the wipers don't go back into park all the time what can B don't for us and all others with this problem that can't afford to go and buy the new assy for $250 plus the installation amount another $100 ty [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2013 Chevrolet Equinox. The contact received notification of NHTSA campaign number: 16V582000 (visibility) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available so the contact was unable to determine when the vehicle would be repaired. The manufacturer was contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. The contact was not experiencing a failure. VIN tool confirms parts not available.
Wiper stopped functioning while driving in light snow and wet roads... couldn't clean windshield to see clearly ahead. Did the basic checks such as fuse etc. - all okay. Wipers could easily move back and forth by hand.
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- Powell, OH, USA