This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Received this notice on 9/23/2020 with less that 400 miles driven, booked appointment with service and had battery replaced under warranty because of 1.5 hour required test determined it was bad. Today, 9/30/2020 with less that 50 additional miles driven, I received the message again. Message received from onstar is as follows. Dear henry willcox, your 2020 Chevrolet Equinox detects a battery shorted cell. The battery is needed to start the vehicle. To avoid a situation where you can't start your vehicle, please schedule service with your preferred service provider as soon as possible, so they can replace your battery. You can still drive your Chevrolet but it may become harder to start. And if the battery does fail, you will not be able to start the vehicle. Please disregard this message if your vehicle is already in for service (as this could be a false notification if the vehicle is in for service and the service being performed affects this component). Service code sac001 will be booking second service appointment for first opportunityasap.
I took this 4 week old car in to autonation chev austin for an esv light that started appearing soon after purchasing the car. I took it in on Aug 10 and they called the next day to tell me the car was ready. I drove it for 4 minutes and had to take it right back to them and it has now been there 8 days. Not acceptable. They claimed it was a simple programming problem - really - why do they still have the car.
The contact owns a 2020 Chevrolet Equinox. The contact stated that the lane departure assist feature displayed on the instrument panel that the contact was outside of the intended lane, despite the contact being within the lane. The contact stated that another feature of the system was that the steering wheel would vibrate to indicate the vehicle departed the lane however, the feature activated intermittently while the vehicle was still in the lane. Lou bochrodt auto mall (7070 cherryvale N blvd, rockford, il 61112, (815) 332-3000) was contacted and informed of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 30.
In -13 degree farenheit, the vehicle locked me out. Key fob left inside vehicle for 45 min, engine off, parked in a parking lot. Remote start from inside building did not work due to fob in car. Once I arrived back a the vehicle I found the doors locked, door handle unlock button unresponsive with multiple attempts. Vehicle failed to unlock while I stood outside in -13 degree weather, completely unsafe, for 5 min. I tried all doors and tried unlocking from passenger side. There was no unlocking sound when pressing the door buttons. I tried the Chevy app to unlock standing right next to the vehicle, it did not unlock immediately. After a minute or longer delay the locking mechanism started to engage or disengage randomly without me pressing buttons on the door or app. Each time I tried to open the door without success. On the last click I was able to suddenly open the door. 2530 odometer reading.
- Minot, ND, USA
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- Fulton, NY, USA