This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Dash cracked behind instrument panel at approximately 60,000 miles. Concerned about shrapnel should air bags deploy....this is a common problem from 2007-2013.
Dashboard has developed cracks in certain areas, including around the passenger airbag, and the middle section is flimsy and able to be pulled up or pushed down.
I fought GM on this for 7 months. And did so 30 days from my purchase date. When I slow down my truck makes a horrible clunking noise. And will rev up in a sense and push you forward. Most of the time it's only probably a food but other times I has caused me to go through stop signs. Luckily no one is there but I fear that when I have my fiance and 3 kids in the truck I may get pushed forward and T boned. Or I may go into someone in front of me. Or into a fence. And they say it's normal every time. But it's getting worse and my thing is is if it's normal.. then it's a serious issue. I have read reviews about other people having the same issue. This should be recalled. It's not safe and definitely not practical. They say it has something to do with my 6 speed. But I fought GM and he place I bought it from for months and months. Starting from repairs on my truck that was promised to be fixed to this transmission issue and them claiming they fixed it with some sensor. Then lying saying they never fixed anything when GM questioned them. Luckily I had someone that worked there that felt bad for me so he gave me all the info I needed. All in all GM ended up giving me a bumper to bumper GM warranty for 4yrs. For a problem they claim was normal. That's generous of them. But it's getting worse and I'm scared for my families safety.
I went out to my truck on 10/15/2016 to notice a crack in my dashboard between the airbag and the vent. Since then I have made several calls to starting with the dealership I bought my truck from. I explained to them what was going on to only be told there was nothing they can do under the factory warranty. I can however pay out of my pocket for a new dashboard installed. Now I find this aggravating as this is not something I did nor was the vehicle involved in an accident. It has simply been sitting in my driveway!!! I then called a body shop to see if there was anything they can do, it was then I was informed that this is a common issue for Chevy and that this crack will continue to spider out and eventually spread!!!!! they can fix it but unless I replace the whole dashboard they will not warranty it!!!! but again I would have to pay for this out of my pocket. I then researched online to see if exactly how many cases there are out there involving dashboard cracks, come to find out there was a lawsuit against Chevy for this exact reason. If Chevy has this many complaints and is aware of the dashboard cracking why aren't they trying to fix the problem and offer a resolution! this concerns me as this is near the airbag, could this cause harm to the driver or the passengers if the airbag were to deploy"?????????"
- Richmond, IL, USA
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My 2012 1500 Silverado's, dash has cracked on both the driver and passenger side, purchased late 2012 only 40 K miles, no accidents or reasons for cracks other than faulty material use for dash.
The dash have three cracks in it even though I keep it covered. I see that there are several complaints about the same situation and yet Chevrolet and or the dealers refuse to replace it. I was told it would cost between $200 to $250 to replace it. Chevrolet know of this and yet do not want to take responsibility. Even the dealer stated the this is a defect.
The dashboard cracked right near airbag on passenger side. I do not use any type of cleaner to make it crack and I also use a visor to cover wind shield. I had this truck for a year and couple months. Every person that I speak with had same problem. And the same spot. I was literally just on my way to dad's house with a birthday cake and I heard a noise so when I got to my destination I looked and didn't notice anything so my boyfriend looked and saw the crack.
Went out to my truck this morning and low and behold, there was a 4" crack in the dash that was not there last night. It starts at the left front corner of the airbag and goes toward the windshield. There is a small piece of black plastic sticking out of the crack. Now I wonder if someone touches it, the air bag will inflate. Is this safe or not?
Woke up this morning, got in my 2012 Silverado, and noticed a very large crack in the dash over the instrument cluster. After a quick search, I can see this is a very frequent problem.
The dash is cracking and Chevy shared that it cost 1500 to replace so they will allow me to pay $600 and they will pay the rest. The truck has 44600 miles I have not replace the tires or brakes yet it is parked under a tree most of the time there is no reason that this should happen.
Our dashboard cracked at the top left side of the passenger airbag. It is a real safety concern for us. We were driving down the interstate. We have never used armor all on the dashboard.
Dashboard has developed a large crack where the passenger airbag is located. In the event of an airbag deployment this could potentially cause dangerous plastic shrapnel to injure the passenger and/or driver
Cracked dash occurred within the last month. The first is around the passenger side front airbag and the second is just to the left middle of the dash top. See photos. Concerned about loose plastic breaking and propelling if the airbag deploys in an accident. We bought the vehicle last year and it was fine. The cracks began within the last month. 5/13/2016
Dash is cracked at the upper left corner of the passenger air bag. I'm concerned that air bag deployment may be affected. Also, pieces of the dash may become air born in the event of an air bag deployment.
Dash is cracked at the upper left corner of the passenger air bag. I'm concerned that air bag deployment may be affected. Also, pieces of the dash may become air born in the event of an air bag deployment.
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- Miami, FL, USA