This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On 7/14 am I had the Chevrolet dealer put 2 new tires and had an alignment done. We left on trip later that day and in a heavy rain storn near jacksonville, ar, without any warning the truck spun out of control on hwy 167S due to severe hydroplaning. The next day I looked at the tires and they were not the same tires as on the rear or as specified by GM. They should have been P245 and they were MS245. I recall when I first looked at the truck when we picked up at the Chevrolet garage that they did not look "new". they were dusty and dirty and did not have the "new tire stipling" that I have seen on other new tires that I have purchased. I later found out by Goodyear that the tires should have been put on the rear of the vehicle. I have done a lot of driving in snow and rain and when I notice hydroplaning, I slow down. But in this accident there was no warning. When I first called the checrolet dealer they said that 245 euro tires were put on my truck and they were better than the P245 tires and to contact there lawyer. I think the tires they put on that they sold as new, were taken off of another vehicle and put on my truck. I asked them if they would show me the order, bill of lading, and packing slip ane again they referred me to their lawyer.
I have had a vibration issue since getting my second set of replacement rims. I am on my third set of wheels and the vibration is worse. While having a competent dealership diagnose the problem the front wheels fake chrome plastic cap came off on the mechanic while driving it. The other 3 are loose. GM said they will replace the front wheel but they will not replace the other 3 even though it is still under warranty. This would be the fourth set of wheels in 28000 miles. The first set was replaced at 1000 miles. The vibration issue with these trucks is due to the crappy wheels. Aluminum wheels with a foam laminate with the fake chrome plastic cap somehow adhered to the foam. These are 20" fake chrome clad wheels. I asked the dealer to tow it in and replace the wheels again. I also contacted GM zone office with an employee getting back to me with a prepared statement he did not want to deviate from. I informed him this is a safety issue as I would not want to be the motorcyclist that gets the part in the head when another one comes apart. I could not get an answer from either the dealer or GM as to it being safe or unsafe to drive. I was told the other 3 wheels are at my cost even though it is still under warranty and the truck has a continuous vibration issue. I have attached a photo. There is no possible way to balance something like this. The amount of weights that are attached to each wheel is absurd.
I want to file a safety complaint I have a vibration problem with this truck and believe the is a problem with the Goodyear tires the dealer has changed 11 tires and one rim on my truck the when driving at highway speeds there is a strong vibration and the longer you drive the worse it gets I think because the tires are heating and making the tire weak there is only one tire available in the size that GM posted on door sticker Goodyear Wrangler sr-a LT265/60R20E I purchased this truck new GM says vibration is normal the vibration gets to the point where it feels like the wheel want to come off there is a lot of people with the same issues on line GM trucks.com.
- Danvers, MA, USA
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Recently purchased Silverado 3500hd truck, I had no idea it did not have tire pressure monitoring system until I got home and was going through the vehicle driver information center. I thought all consumer vehicles has this safety feature. As it turns out everyone at the dealership was also surprised. Chevrolet has this listed as an option for a 3500hd, however they say it is not a supported configuration. I think the NHTSA needs to revise their TPMS to all vehicles sold not just those below 10,000lbs. Tire pressure monitoring is a big safety issue for all vehicles, and can help avoid many mistakes. I appreciated it in my previous vehicle, I was alerted to a nail in leak and found a nail, I could have easily driven on the tire and had it fail while driving. Nearest I can tell, the components except for the sensors are in the truck as it is the same as the 2500hd, GM just refuses to make the required software changes to support adding TPMS to my new truck. I've gotten every excuse under the sun until I got the its not a supported configuration, note I was not told it was not possible. (though someone did, stating the tires were the issue, but the tires on this vehicle are the same as on the 2500hd).
A D V E R T I S E M E N T S
- Florence, SC, USA