The contact's wife owns a 2018 Chevrolet Silverado 2500. The contact stated that while his wife was driving at 35 MPH, she crashed into another vehicle in an intersection. The air bags did not deploy upon impact. The contact was taken to the hospital by ambulance and was treated for pain on both sides of his ribs. The contact's wife did not sustain any injuries. The whereabouts of the other driver were unknown. A police report was filed. The vehicle was towed to an independent mechanic where it remained in their possession. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had yet to be respired. The failure mileage was approximately 44,000. The VIN was not available.

- Sterrett, AL, USA

There is no passenger seat belt warning audio or visual. The dealer said that this vehicle doesn't have a sensor to tell if someone is in the seat or not. But they "assured" me that the passenger air bags still would work. Even though it has been shown that air bags by them selves are not as effective. I read that Chevrolet offered to install an on off switch for the air bags, the wrong thing to do in my opinion. The seat belt warning system should be a requirement not an option.

- Pasco, WA, USA

When ever the vehicle is in motion. Passenger seat does not have the reminder or warning system to alert the occupant to buckle up should they forget. My dealer states the passenger air bag system is active full time however it is only marginally effective should the passenger fail to secure their seat belt. Additionally, there is no dash indicator showing the passenger seat belt buclke/no-buckle status as shown on page 86 of the 2018 Silverado owners manual which discusses the passenger sensing system and airbag status indicator which is not present in this line of vehicles. Page 145 of the 2018 Silverado owners manual states there "may" be a reminder light near the airbag status indicator which is not installed on this line of vehicles. Viewing similar vehicles, this condition is present in a minimum of model years 2017 through 2020 Chevrolet and GMC 2500/3500 hd crew cab vehicles. Contacted General Motors customer service on 4/10/2018 & 4/24/2018 filed GM case [xxx]. GM rep called back 4/30/2018 and their solution was to have my dealership install an airbag on/off switch to disable the airbag. Not a suitable resolution to this safety issue. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Munford, TN, USA