I own a 2020 Chevrolet Silverado 2500 HD pick-up, VIN: [XXX]. I use this truck primarily to haul a heavy horse trailer and to tow a travel trailer. Ever since I bought this truck I have had a problem with the trailering application. At times it will start working (especially if it has not been used in a while??), but every time I am actively using it there is an issue: -??The app will totally blank out giving me a black screen, and/or -??I will get a message that my trailer brakes are disconnected. I will stop, disconnect and reconnect the brakes, turn off the engine and restart, and so on. Nothing helps. I have had my truck in to the dealer (Bend Chevrolet) three times to have this repaired. Every time I get the reply that there is nothing they can do, that Chevrolet says this is a software issue and that they are working on it. See Bulletin [XXX] Trailering App is Non-Functional, published 11/5/2020. Chevrolet has been aware of this problem for over 3 years and has not come up with a solution? This feels like they are ignoring it. I have searched on-line and see that many Chevrolet Silverado owners have the same problem and are getting no assistance in solving it. For years. This is a safety problem. I haul in mountainous terrain and cannot afford to have issues with my trailering system, especially the brakes. I would like to see the NHTSA issue a recall on this problem and demand that Chevrolet fix it. Please contact me if you need additional information. I would really like to get this fixed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Bend, OR, USA

The contact owns a 2020 Chevrolet Silverado 2500. The contact stated that the radio volume was decreasing and increasing intermittently. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that there was water leaking through the rear sliding window into the stereo amplifier, which had caused the amplifier to experience an electrical shortage. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 63,763.

- Dundalk, MD, USA

Numerous times since first taking possession of new vehicle trucks electronic emergency braking system has activated while driving all on its own without warning. several times while on slower side roads and several times while at Interstate speeds, twice coming very close to a head on collision and once coming close to being rear ended while towing a car on a trailer by a semitrailer. The last time there was a message on the drivers information center that stated "service parking brake" The truck has been out of service use to several dealers to diagnose the problem to no avail. I've explained to the dealers its like having a blown tire, you can't predict when it will happen. Its a very dangerous situation. Second the goodyear wrangler tires tend to slide on curves in wet weather. This happens whenever the road is wet and you are on a curve. Both these defects have been reported to the manufacturer as well as servicing dealers. Very dangerous truck.

- Louisville, KY, USA

My truck continously displays service trailer brake system error on home screen. I have researched the error and found replacing the switch is a simple fix. However in my case this didn't work. I have tried 2 different switches, 1 being GM brand without success. Not sure what else to do. I tow a bumper pull travel trailer and fear this could cause an accident when my family and I are on a vacation.

- San Antonio, TX, USA

Three days after purchasing my 2020 Chevy 2500 Silverado, on September 28th, 2020 around 1253 I tried to start my truck and it wouldn't start. The truck turned over but seemed like it wasn't getting fuel. I then received a diagnostic alert. After changing the relay the truck ran fine. I then scheduled to take it in to the dealer on October 5,2020 to have a diagnostic done on the truck and they found nothing. The very next day it did the same thing on October 6th, 2020. I then scheduled to have it taken in again and found out that the fuel control module on several other GM vehicles where faulty on new vehicles. I had to cancel my second appointment due to the dealer wouldn't provide me with a loaner car while they worked on my truck. This vehicle is under warranty. Then again on the October 20th, 2020 the vehicle would not start. After changing out the relay switch it seemed to reset the system and starts and runs fine and the check engine light goes off. I work in emergency services and need my truck to run when I turn the key over. There's no common factor leading to this lack of turning over. And my dealer is not working with me to come to a solution to this problem. This has happened on 3 occasions at random times.

- Virginia City, NV, USA

Vehicle has several electrical / computer problems including but not limited too. Electric parking brake applies itself at certain times. Hill start assist also applies itself at times both on level ground. Excessive pressure needed to stop vehicle coming down expressway ramp with diesel exhaust brake on and no trailer attached. Brakes smell hot after stopping. Vehicle was stopped with electric brake problem & hill start assist. Brake smell was after vehicle was stopped from driving approx. 25 miles. Excessive brake pressure was needed to stop vehicle on grade with diesel exhaust brake on. Unknown reason for these problems. Electric parking brake self applies when getting out of vehicle after placing gear shift in park. Hill start comes on at traffic light, truck in gear when accelerating from stop. I have cell phone photos of the parking brake acting up but do not know how to transfer them.

- Louisville, KY, USA

Truck started making very strange noise, , came home let truck sit, went to restart and engine light came on, truck made very horrible sound, and started spitting oil out of the side of the block. Hole in block and at least one piston destroyed.

- North Fort Myers, FL, USA