The contact owns a 2012 Chevrolet Traverse. While having the vehicle serviced, the technician stated that the power steering pump and rack and pinion failed and would need to be replaced. The vehicle was not repaired. The manufacturer was notified of the failures. The approximate failure mileage was 77,000.

- Palantine, IL, USA

My wife and I purchased a used 2012 Traverse with 56,000mi on it last summer. We now have 76,000mi on it, and just recently we have experienced the power steering loss that many other Traverse owners have been complaining about online. I am glad to know that we are not the only people to experience this issue - and I am very disappointed in GM that there has been an issue with the power steering systems on these vehicles and there has not been a safety recall issued. This most recently happened to my wife while pulling out of our driveway onto a busy road - power steering completely went away. Unable to steer the vehicle, she ended up in the opposite lane with oncoming traffic - slammed on the brakes and quickly put the vehicle in reverse and backed into the front yard and parked the vehicle. After all the complaints found online with this issue I am surprised nobody has gotten killed yet because of this - or maybe they have and they just aren't here to tell us why they pulled out into oncoming traffic due to the fact the power steering quit working and they couldn't steer their vehicle. I hope GM will take action against this issue before it affects me personally. Best regards, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Kaleva, MI, USA

"takata recall" I recently purchased a 2012 Chevrolet taverse with 35,000 miles from supreme Chevrolet Cadillac of plaquemine on 5/23/2016. The engine light has been on for a little over a week now, the "service airbag" shows on the dashboard, the airbag light is on, the steering wheel alignment is off, the passenger window power button on the driver side want roll the window down at times, their is a noise when the air is on and also when I turn it off, and gets worse when I move the steering wheel.. my car was parked in my driveway when I noticed the lights for the airbag and engine, it was in motion when I noticed the button for the window, the steering wheel alignment was off, and the noise being made. Their was a recall on 2012 Chevrolet Traverse in December of 2015 and earlier in 2015, im not sure how long a recall last but if I am gonna pay almost $41,000 for this vehicle I would like for not only myself but my 3 children and fiance to feel safe riding in it. If there is anything else I need to explain feel free to contact me..

- Plaquemine, LA, USA

I went local Chevy dealer for trasmition work and ending fixing. Transmition and motor also a power steering house and now stared liking from the power steering rack it cost me 2300 dolls and fm don't wanted remplace it and fm representative dont want to help me.

- Gilroy, CA, USA

Takata recall- while turning at a low rate of speed, the steering will locks up and you can not turn. I have to put my car in park and then shut it off, then I restart it, and it will turn. This is a major safety issue. My 16 year old, who just got his license discovered this. I thought he was doing something wrong, til I drove it today, and it happened to me. Talk about scary"!!! what if I was turning into oncoming traffic, I would have been hit for sure. I have read numerous complaints involving this. Why are they not fixing the issue. Are you waiting for someone to die? then you will fix the issue" major safety issue!!!!!!!!!!!!!

- Portage, IN, USA

The contact owns a 2012 Chevrolet Traverse. While driving 40 mph, the steering wheel became difficult to control. The contact stated that the vehicle began to sway to the left and right without warning. The vehicle was taken to a dealer where it was diagnosed that the steering gear box needed to be replaced. The vehicle was being repaired. The manufacturer was not made aware of the failure. The failure mileage was 54,000.

- Lancaster, CA, USA

Power steering leak

- Lee's Summit, MO, USA

After routine inspection and an alignment it was reported to us by the dealership that the steering system was leaking, specifically from a valve issue. This has been identified already by GM in a service call reported from another user: Service #14329 from GM. Apparently this is a common problem in GM models, but it has not been applied to Traverse recalls. Request that this is elevated and GM issues a complete recall/reimbursement for all vehicles with this steering leak to specifically include Traverse/acadia models.

- Bellevue, NE, USA

This car has a very common problem with the steering. The steering rack is leaking which will lead to an inability to steer the car effectively. Chevrolet has an special service #14329 that covers this for a number of model years including 2012 but for some reason the VIN for my car was not included but it exhibits the identical problem. I need GM to expand it's special service to include all cars that exhibit the problem. There are multiple examples here that illustrate the extremely dangerous aspects of this failure.

- Aurora, CO, USA

Hard to steer at lower speed (when parking or coming out of parking, when turning) in one occasion I did hit another vehicle wile turning to my right, luckily there were not serious damages and no injuries to any of the parties involved. I can barely turn at lower speed, I have taken my vehicle to the dealership and they are telling me that the power steering pump needs to be replaced and the rack and pinion as well. Cannot afford over $3,000 in repair costs. I did a little bit of research and found out that there are hundreds of Chevy owners with similar problems.

- Houston, TX, USA

I have a 2012 Chevy Traverse that made noise with turning, was leaking power steering fluid and became very difficult to steer while driving. Power steering fluid would puddle underneath the vehicle. I only have a little over 35,000 miles on it. The bumper to bumper warranty expired in 6/15. I took it to my mechanic who determined that the rack and pinion needed to be replaced. I called Chevy and they stated that they were unaware of an issue of this nature with my type of vehicle and that I had no outstanding recalls. They stated I needed to have it towed (they offered to pay) to a dealership to be accurately assessed as if my very experienced mechanic was not able to determine there was an issue. I was told that based on my VIN my vehicle doesn't have any issues. I told them that based on my vehicle the VIN has problems and that the VIN does not predict whether it will have issues. There might not be a recall however there are complaints to the NHTSA and a class action lawsuit. This is a safety issue to myself, other vehicles driving around me as well as pedestrians. I live right by an elemetary school. My steering makes a horrible sound and becomes very difficult to steer while driving.

- West Allis, WI, USA

My Chevy Traverse was hard to steer, almost impossible to drive. I had fluid on my garage floor, luckily I live a mile from the dealer. After checking the vehicle they followed the leak and stated that I needed a new rack and pinion, power steering pump and then an alignment. Total bill $ 2,600 and they were not sure if this fix would the problem. They stated that they never saw such a problem in a vehicle that had less than 70,000 miles. Of course the original warranty had expired and the extended warranty. I bought the vehicle used. The dealer gave me the option of just doing the rack and pinion and taking my chances with the power steering pump. I declined all work and had my mechanic do the rack and pinion and it was still not cheap. And I had to go to midas to get the alignment. However the vehicle still whines and turns are still hard, you would think that a vehicle that cost over $30K would be built better....I believe I have had 3 recalls and I am waiting on parts for another one. A co-worker told me the same exact issue with his late model Traverse and class action suits.....how many people have to have this issue or die before a recall is made. I am concerned that I will be in a situation and not able to control the vehicle.

- Peoria, IL, USA

The contact owns a 2012 Chevrolet Traverse. While driving approximately 10 mph, the steering wheel emitted an unusual noise. The vehicle was taken to an independent mechanic where the power steering pump was replaced. The manufacturer was notified of the failure. The approximate failure mileage was 62,000.

- Eagle, CO, USA

The power steering locks and becomes almost uncontrollable in wet conditions. It appears earlier model years have been recalled or covered under warranty but not 2012.

- Essex, MA, USA

While driving during wet conditions, the power steering stopped working, nearly causing the vehicle to impact a curb and tree. The dealer is looking into the reasoning for this, there seem to be numerous counts of 2009-2013 GM crossover vehicles having the same issue, without recalls. I feel this is a major safety issue, as I was driving with my 4 year old son.

- Cary, IL, USA

Vehicle very hard to steer. Loud noise when shift out of park. Hard to steer at low speed, took to dealership they kept my vehicle refused to provide loaner car until diagnosed two days later. Dropped off on a Friday dealer says repair to steering won't be done until Tuesday. Researched online and found this problem on many Chevy Traverse forums. This car needs to be recalled before someone is injured.

- Escondido, CA, USA

On 24 Dec 2014 at around 11:45am, I was pulling off a main road (with my young daughter) into the parking lot of my doctor's business, when my steering wheel locked completely while I was still in motion. After braking, I was able to jiggle the steering wheel free and pulled the car into a parking space. I contacted my dealership immediately to report the incident. As it was christmas eve, they were closing within minutes and I was told to bring in the car on Friday, Dec 26th..which I did. After an assessment was completed and the service department "could not duplicate customer's complaint of loss of power steering", I was told there was nothing else they could do for me until the problem happened again and with more regularity. The service reps did share that there has been reported incidents with the Traverse regarding loss of power steering, but no further information was shared with me. Upon driving out of the dealership, I promptly contacted GM who opened up a case report. I have requested that GM and the dealership conduct a more thorough diagnosis of the steering system as I deem this incident more than just a "random" incident. This is rather alarming and I and my daughter are extremely lucky that this did not happen minutes before when we were on a major interstate driving at a higher speed. Needless to say, I feel very unsafe in my car now and feel it necessary to report the incident to NHTSA in the event other 2012 Traverse owners have reported the same. Thank you.

- Williamsburg, VA, USA

A week ago my Traverse started making a grinding noise, and I thought it was the brakes so I took it to our mechanic who checked all four wheels and determined the brakes were fine. He said it was possibly a rock or something causing the noise and it stopped for a few days. This morning I was pulling into a parking spot at work and the steering froze up completely and the brakes did not want to work either. I almost hit the car I was parking next to! I'm so glad that didn't happen in the middle of traffic or a main street or it could have been a lot worse. Very scary, but what would cause this" will GM be looking into this before someone gets really hurt or has a major accident" taking back to the mechanic Wednesday to check the steering pump.... not happy.

- Seattle, WA, USA

Driver began to feel and hear a rubbing noise coming from the wheel well. When trying to make a low speed left turn off of a primary road into the entrance of a business, the steering completely locked up and the driver was unable to turn and was stuck in the middle of the opposing lane of traffic. Fortunately for the driver and passengers, there was no oncoming traffic and the driver was able to manually steer (with difficulty against a lot of resistance from the steering wheel) the car back into the correct lane and continued on until pulling over in a safe location on the same block.

- Mount Pleasant, SC, USA

The contact owns a 2012 Chevrolet Traverse. The contact stated that while making a left turn, the power steering suddenly malfunctioned and the steering wheel seized. The vehicle was able to restart and operated as normal. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 34,100.

- Altoona, PA, USA