This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was driving on 95 N and out of the clear blue, my car began to smoke. There was no warning lights on the dashboard that indicated that I needed to check the oil or engine, etc. I pulled over, taking the nearest exit to a gas station.As I turned into the gas station, I heard a loud popping sound. My husband and I looked under the hood and discovered the engine was on fire. My husband and gas station attendant helped get rid of the fire by using a fire extinguisher. My mother and stepdaughter were in the car at the time. While the fire was being extinguished, we ran away from the car and called 911. An auto mechanic discovered the transfer case was broken and thus, empty.
Air conditioning compressor failed, took to a GM dealership service center and was informed that the AC compressor failed at a weld joint, most likely due to an improper weld. This happened during the intense heat wave this summer (Tennessee Summer 2022) and my air conditioning failed, causing incredibly hot climate conditions in the car, which I had no substitute that I could drive during 100 degree weather. Symptoms had occurred previously, beginning as soon as I purchased the vehicle (but did not realize it was a symptom until the unit went out.) I smelled a chemical smell anytime the air conditioner was running and just believed it to be a normal occurrence, as well as any time I went a long distance using the ac, it would stop working. I brought this to a dealership but they were unable to recreate the problem due to the length of time that it took for the problem to occur while driving, so was never completely investigated. The air conditioning completely failed on a long distance drive from Memphis, TN, to Houston, TX.
The stereo display gets hot and it want connect to my phone. My phone was ringing and when I push answer it wouldn't do anything it kept ringing louder I then pulled over and turned off the vehicle and open the door. When I turned it back on if continued to do the the same and louder. I then waited a few minutes and turned it on again and it finally stopped. I took it to the dealer 3 times bought 3 different phones and still doing the same as no pairing. The dealer said they can't do anything until GM updates the hardware for the vehicle. So now I cant use my bluetooth on my vechicle.
In the 2nd maintenance of the vehicle at the authorized dealer they informed me of a recall on the front train, after this the vehicle has presented different incidents, from different sounds to higher fuel consumption, it does not respond in the same way when accelerating, the guide vibrates and it doesn't stop the same.this happens on any type of pavement. Currently the vehicle has 8,500 kilometers and the situation has not been resolved and is the third visit to the workshop after what happened. Help me please I don't feel safe in the vehicle.
- Dominican Republic, NY, USA
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I have had my 2019 Trax for a little over a year now and I have had nothing but problems with the radio the radio in my car has stopped working at least 8 or 9 times (when I am driving and when I am parked. When I bring it to the dealer they say they cannot find anything wrong with it unless it does it for them. It goes out while I am driving all the time for 5 to 10 minutes at a time and today when I went to start it the whole display screen was gray and then it went to black. I could hear the stations but I had no display for at least a 1/2 an hour. I am really not happy with this problem and because it does not do it when I bring it to the dealer it does not happened. I am very unhappy with this problem and I do not know if I will by another Chevrolet again. I have contacted Chevrolet direct and they tell me they can't do anything about it until it happens for them. Bad business if you ask me!
Purchased 2019 Chevrolet Trax new in July. Has only 5,734 miles on it. It is December 2 and just found out the heater does not work. Took it to dealership. Dealer said heater case was bad and needed two parts to fix, but the parts are on back-order and should take 3-4 weeks to come in. Internet search revealed many buyers with same problem.
I own a 2019 chevolet Trax...I have taken it back three time for the shreaking sound every time I go in the drive way and ride on the street. I took a saleman with me on the ride and he heard it.. but when he told me to go to the service department they claim they didn't here it...even when a technician went with me he said he didn't here it but I did...I ask him do he want to drive the car, because it was comming from the driver side, he didn't want to..we went back and he told them he did't here anything. But yet the salenan heard it...the noise get on my nerve so I turn the radio up not to here it. I traded that car from a 2017 rax to a 2019 Trax, I would not realize I would have the same problem..the 2017 was new just like the 2019, but they found out on the new 2017 it was the struts that was bad...I really hate that car..the 2019 was value at 10,000 dollar when I tries to trade it end. And I owe $24,000. It have 12,000 mile on it. It don't drive smooth at all. It shake sometime when I am on the highway..I know it have a recall on it. But of course they said mind wasn't affected. But that noise I hear is comming from that part they check on...I told the saleman, I guess the noise or whatever I am hearing got to get worst like the other Trax that I had....before they do anything about it...it is hard to trade in because I am upside down on it. That to much of a different to. Put on another car...the car is alway in motion. I am really scare the car is going to break down on driver side where I hear the noise..if the 2017 had strut problems. This 2019 might have the same problem
Bought car on 6-26-2019. While driving in city going slow seemed fine. Got on freeway car pulling off right side of road, have to hold consistent hold to the left on steering wheel while driving. Called salesman that night, was told to bring car back next morning. Got there 9:00 am 7-27-2019. They took it back and made me wait. They said they realigned it and rotated tires. Said to drive it 500 miles and see if it gets better. Drove 500 miles no change. Took it back on 7-5-2019. Dealership kept it 4 days. Said they test drove it and said it was road crown. Took it home no change. Took it to tire discounters on 8-16+2019. Confirmed pulling to right. Said alignment is good but still has pull to right. Took it to jerry haggs GM dealership. They refused to check it. All this time the back doors don't shut flush and the seals leak the original dealership refused to do anything about the doors the car is now at mike castucci GM dealership in milford Ohio it's been there since 9-5-2019. They are trying to replace the back door seals to try to flush doors with the body but hasn't checked front end yet. You have to hold the steering wheel to the left with a constant tug. Driving in rain is worse. Haven't owned car long enough to see what snow is like. The car was sitting in driveway during a rain storm when doors leaked. Car constantly drifts right while driving speed limit.
Once I got my vehicle fixed from the suspension and ball joint recall my vehicle began to get stuck in between shifts whenever I would try to shift gears I would have to really force it into reverse, drive or whatever gear I am trying to get in.
Purchase vehicle in February 2019 then receive a letter stating a recall on rocker arms they were not welded.very upset with this disposition and what a nitemare.Trax is in the shop now at reliable service dept.located on South campbell in springfield mo..it failed the inspection. I'm driving a loaner car from reliable and want to trade the Trax for it.I am afraid of the Trax now... I'm in debt $22000 and want a car I feel safe in.please let me trade...this is my 5th car purchased from reliable...please get me into a safe car...
I purchased a new 2019 Chevy Trax after trading in my 2016 Trax. I had been driving it for about two weeks when my radio, turn signal, phone calls and onstar (not sure about back up camera) was affected by some glitch. The sound went away from my turn signal, all the radio channels, no sound but could receive phone calls and tried to call onstar per sales rep to do a diagnosis but the call could not be heard. The onstar call could not be disconnected. The eventual fix to this was I took it to the dealership and the sales rep did a factory reset in the settings. This brought it back. I had a similar issue in my 2016 Trax that blacked out the screen completely and took away any sound from it and my signal. It eventually came back after a shop played around with it. Second issue which fell under a warranty repair was that I noticed not long after buying that there was a high pitched squeal coming from my drivers seat when stopping and hitting bumps. I thought at first the springs needed breaking in. It ended up being the bolt at the back right of the seat that attached it to the floor. Come to find out it was crooked and completely stripped which was causing the seat to bounce around. It was also found out during repair that a second bolt was starting to do the same thing. This was a brand new vehicle straight from the factory. I was told by the service dept that vehicles from the factory aren't state inspected. This seems to be an unsafe method.
A thick film appears on the windshield throughout the car as if someone was smoking cigarettes or some type of substance. This film shows up on the car windows every 3 days if you don't wash the windows it gets thicker. We have taken the vehicle back several times and they can't seem to find the cause. Also if you drive for more than an hour your eyes will start to burn and it will make you feel sleepy. This is not safe. The dealer just keep washing the windows. Something needs to be done.
I had a bad experience with the brakes on this vehicle. I had this car to not stop on me on two occasions. Once in a parking spot, and once when I approached a busy intersection on a college campus. The car would not stop. It made a grind G noise, skied and just would not stop. I had to throw the car out of drive to get it to stop. The dealership plilips Chevrolet is saying the diagnostic tests did not detect a problem. S I just imagined the terrifying ordeals that I encountered. I now have to go back and get this car and drive it brill it happens again. The weather is about to get bad so what if it happens and putting the car in drive does not stop it. I'm totally scared to drive this vehicle.
A D V E R T I S E M E N T S
- Hyattsville , MD, USA