The contact owns a 2021 Chevrolet Trax. The contact stated that while stopped at a stop light, another vehicle rear-ended the vehicle. The contact stated that both the driver and passenger seat belts failed to restrain both occupants. The air bags also failed to deploy upon impact. A police report was filed. The contact managed to drive away from the scene of the accident. The contact and the other occupant both sought medical attention the next day at a hospital. The contact was treated for multiple herniated, torn, and bulging discs on their vertebrae. The contact's passenger also sustained several bulging discs on their vertebrae which extended from the neck to the bottom of the spine. A dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 70,000.

- Summerfield, FL, USA