TSB Document:

Affected Component: EQUIPMENT

Summary
RA3 RA4 Radio Enhancements This bulletin involves inspecting and if required, updating the radio software. A customers may experience one or more of the following: ? Rearview Camera image appears jittery. ? Inability to establish a WiFi connection when security feature is enabled. ? Audio distortion/popping heard while playing Apple devices through the USB port. ? Remote Uconnect Apps functions (i.e. door locks, remote start) inoperative while the engine is running. ? The Radio may switch from SiriusXM to an AM station by itself. ? Uconnect registration always present, can not remove Uconnect account. ? Teleprompter does not appear when pressing the Voice Recognition (VR) button. ? VR operation cancels while in media mode. ? Radio may display previous cameras image before displaying the current image. ? Navigation lost vehicle position, during route calculation. ? Navigation displays are missing after vehicle heading changes. ? Navigation giving incorrect guidance to exit the highway. ? FM audio may switch to AM after ignition cycle. ? Text messages appear as sender?s phone number not their name. ? VR phone button may not work at times. ? Audio muted after AUX device is disconnected. ? VR, ? Listen? to text, will only play 1st message. ? SirusXM station information does not update. ? Speed adjusted volume, may not work. ? AM or FM seek or tuner soft keys may be missing. ? Display screen show ambient temperature as ?- - ? not normal values. Improvements: ? Improved Radio security protection to reduce the potential risk of unauthorized and unlawful access to vehicle systems (US market only). ? Faster response time when using the Remote Service App (US market only). ? Faster connection time with 911 (US market only). ? Navigation system improvements. ? Enable High Definition (HD) feature, (RA4 radios located in Canada and Mexico). ? Keyboard improvements, in the Points Of Interest (POI) section. ? High D

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Date Published
JUL 16, 2015
NHTSA TSB #
10149679
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