This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We purchased this car new. It has always had alignment problems which were reported to the dealership. We finally decided to live with the problem because we got tired of no service. In Oct of 2000 we had both inner tie rod ends and the left outer tie rod end replaced. The rack assembly was never addressed in this repair. As stated earlier we have complained about the steering. I have seen many complaints on your web site for the same problems. Will people have to be injured before Chrysler accepts responsibility for their poor design.
Power steering became quite difficult at times... hard turning without power assist...dealer will replace rack and pinion gear assembly with new rack and pinion gear assembly on janaury 15, 2001 at a cost to me of $1,156 plus tax... this car is not driven hard by me or my wife (senior citizens)... this appears to me to be a defect in design or manufacturing for the gear assembly to fail after only 57,000 miles.
I turned into a side street to turn around when I heard a loud pop. When I tried to back up, I discoverd I had no steering. After I had the car towed into a shop, I learned that the bolts had sheared off of the rack. Fortunately, I wasn't moving when this happened.
After turning into a side street, I stopped when I heard a loud pop. I tried to back up, only to discover I had no steering. After having the car towed to a shop, I learned that the bolts had sheared off of the rack. Fortunately, I wasn't moving when this happened.
- Feasterville, PA, USA
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When turning the steering wheel to the right or left the vehicle made a metal like grinding sound and a clunk. Dealer has replaced rack and pinion steering. Since repairs, problem has not ocurred.
A popping noise has been present since about 12000 miles. Repeated attempts to find have not resulted in a cure. At 35500 miles I insisted that the front end be completely checked. The four front cradle mounts were replaced but the noise continued. Additional checking revealed a left front axle that was defective. This still did not stop the noise. The rack and pinion steering assembly were replaced with only moderate changes in the noise. Now a left front strut and mount are being replaced. I have no assurrance that this will correct the problem. I know of one other Chrysler Concorde that has experienced rack and pinion failure in the past 30 days. This occurred while stopped at a traffic light. I have encouraged him to report this to the ntsb.
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- Durham, NC, USA