The contact owns a 2018 Chrysler Pacifica. The contact stated while driving at an undisclosed speed, the vehicle stalled and lost motive power. The vehicle was restarted and driven to the residence. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to the dealer where it was diagnosed with starter failure. The contact was informed that the starter needed to be replaced. The vehicle was not repaired. In addition, the contact stated that the failure was persistent and had been ongoing for several years. The contact stated that an unknown recall was performed previously, and the battery was replaced. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 70,000.

- River Oaks, TX, USA