This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2018 Chrysler Pacifica. The hybrid charging system was repaired under NHTSA Campaign Number:22V077000 (Hybrid Propulsion System). The contact stated that shortly after the repair that the battery failed to hold the expected mileage when charged. The contact took the vehicle to the dealer who did not diagnose or repair the vehicle. Since the failure had reoccurred the headlamps and the LED lamps had malfunctioned. Both needed to be replaced however the vehicle had not been repaired. The manufacturer made aware of the failure. The approximate failure mileage was 20,000.
Many Pacifica vans have issues with the LED running light strips on at least one headlight. Ours acted up under warranty, but the dealer was unable to reproduce it and later quoted us over $600 to replace it. I looked in other Pacifica forums and numerous others are having the same issue, some are being quoted over $1000 for a replacement. This affects the ability to be seen during the daytime, is not covered under extended warranties, and we were not offered other remedies.
I was passing a slow moving motor home on state road 19 ocala national forest. In the middle of my pass the engine cut off. I had enough speed to finish my pass safely and pull to the side of road. All the panel lights were flashing and the car would not restart. I called roadside assistance Chrysler and after four hours the vehicle was towed to the nearest Chrysler dealer. The car has been at beck palatka Florida, Chrysler since April first. They informed after five days that they were not equipped to handle repairs because of the new technology on this vehicle. I have now been informed that I will have to pay for towing from dealer in palatka to the St. Augustine dealer. I feel concern for my safety driving this new Chrysler hybrid if it can be repaired. We could have had loss of life had another vehicle struck our vehicle approaching head on. I had no acceleration in the middle of my passing, and with my wife and grandchildren in the car, this situation could have been tragic. My case number is 33839387 and I have been informed that it is going to be transferred to another person! please advise as to my next step in this process.
- St. Augustine, FL, USA
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- Hardwood, MD, USA