definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
45,445 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Chrysler Town & Country seat belts / air bags problems

seat belts / air bags problem

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2002 Chrysler Town & Country Owner Comments

problem #12

Sep 102007

Town & Country 6-cyl

  • Automatic transmission
  • 81,587 miles


My right side airbag internally opened (2002 Chrysler Town & Country 3.3 V-6) stated by metro Jeep and Chrysler. I don't understand why. I have no idea why this happened. I haven't been in any kind of collision. At metro Jeep & Chrysler. I was told that if a new module is not put in, the right side airbag won't deploy. I believe that this is a manufacturer"S (Chrysler) error.

- Springfield, MA, USA

problem #11

Feb 022005

Town & Country 6-cyl

  • Automatic transmission
  • 38,000 miles
The consumer stated 2002 Chrysler Town & Country was having problems with the air bag light staying on and off for about 5 months. The consumer took the vehicle to the dealership to have the airbag light fixed, and they informed him that the light was on due to the seat belt left tensioner being defective. The dealership replaced the whole unit on the seat belt tensioner. The cost was $150.75 for the consumer to have this repaired. The consumer felt that it was Chrysler's responsibility to reimburse him for the cost. The consumer stated that this was a safety issue. The consumer was very unhappy that Chrysler did not reimbursing him for the repairs. The consumer was an employee of Chrysler, he worked at a manfacturing plant in Michigan and had only purchased Chrysler vehicles for 34 years. The consumer discussed this issue with Chrysler. They advisd him call NHTSA.

- Kingston, MI, USA

problem #10

Jul 102005

Town & Country 6-cyl

  • Automatic transmission
  • 10,000 miles
Airbag light came on without deployment. Took vehicle to the dealer, who repaired the air bag. Consumer stated dealer did not say what the problem was. About a year ago this happened, and currently air bag light illuminated periodically and stayed on for a few seconds and then went off. Took vehicle back to dealer, and no repairs were made. Currently, the liftgate light was on. Consumer did not know why the light came on. Consumer had a repair done to latch on rear automatic liftgate, but the light still stayed on while driving-this was covered under an extended warranty-there was a recall on the 2003 Chrysler Town and country minivans, but this was a 2002 model. This was fine for about a day after leaving the dealer, but started coming on again.

- Bowie, MD, USA

problem #9

Feb 152005

Town & Country

  • Automatic transmission
  • 53,850 miles


Consumer complained about an air bag problem. The air bag light stayed on. Owner contacted the manufacturer, and was informed that there were no recalls for this year, make, and model. What originally started out as an intermittent problem became constant.

- Mechanicville, NY, USA

problem #8

Mar 312005

Town & Country 6-cyl

  • 59,000 miles
I have had many things go wrong with my Chrysler T& C minivan since I purchased it new in 2002. The latest problem is the clockspring which has been a problem in older models. In fact a recall was issued on 1996-200 yr models. I believe the part is still defective and should be covered by Chrysler. They insist on charching me for the repair, $172. It is a safety issue and should be covered. Please advise.

- Rochester Hills, MI, USA

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problem #7

Feb 222005

Town & Country

  • Automatic transmission
  • 52,000 miles
I have a 2002 Chrysler Town and country that has an air bag warning light that illuminates intermittently. Upon researching this issue I learned that there had been a recall on several of these vehicles in 2002 to address an issue with a clockspring. This issue causes integral safety features, such as the horn and air bag, to fail on occasion. I first contacted my local dealer who informed me that my VIN did not come up as being eligible for the recall. I contacted Chrysler directly and got the same answer. The issue may not come up on a VIN search, but it certainly does impact my vehicle. I have tried to obtain authorization to have the clockspring replaced at Chrysler's expense, to no avail. As this is a potential safety hazard, I would like to see the matter investigated.

- Cedar Rapids, IA, USA

problem #6

Dec 142004

Town & Country 6-cyl

  • Automatic transmission
  • 33,000 miles


Air bag light illuminated while driving. Consumer contacted the dealer, who informed the consumer that the problem the vehicle was experiencing was not covered under a manufacturer's recall.

- Harahan, LA, USA

problem #5

Apr 072002

Town & Country 6-cyl

  • Automatic transmission
  • 83,500 miles
Air bag light remained illuminated while driving, and cruise control worked intermittently. Dealer was notified and informed consumer that vehicle was not covered under the clock spring recall.

- Jonesborough, TN, USA

problem #4

Feb 042004

Town & Country

  • Automatic transmission
  • 44,600 miles
The consumer stated the air bag's clock spring failed intermittently. The part was repaired three times. However the problem recurred. As a result the vehicle lost power. Failure in the electrical safety system: Airbag light.

- Mcdonough, GA, USA

problem #3

Aug 252004

Town & Country

  • Automatic transmission
  • miles
The airbag light started going on an off at first and now is on consistntly. Dealer claims that it is a faulty clock spring which I have heard has been recalled on some of the older models. This is a major safety issue and should be addressed immediately. This van has been a bear since the beginning and it just never seems to quit.

- Alpharetta, GA, USA

problem #2

Mar 202004

Town & Country 6-cyl

  • Automatic transmission
  • 40,000 miles
I have a 2002 Chrysler Town & Country mini-van. It seems to be having a problem with the air-bag sensor light turning on and off intermitantly. It is my understanding that their is a recall on many 1996-98 models with this same problem. My van is barely out of warranty and Chrysler claims that my case is unrelated to their recall campaign. I find it very coincidental that my van is experiancing the same problem with the clock spring. Can you advise?

- Rochester Hills, MI, USA

problem #1

Jan 082004

Town & Country 6-cyl

  • Automatic transmission
  • 49,800 miles
My 2002 Chrysler town&country has an airbag light showing on the dash. I have been told by a Chrysler mechanic its caused by a defective clock spring. I believe this is a safety recall issue and should be fixed at Chrysler expense. Also the emergency brake has never worked and Chrysler refused to fix it.

- Weatherford, TX, USA

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