This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2002 Chrysler Town and country. The contact stated that the plastic seat belt cover became detached from the seat belt. In addition, the adjustable upper shoulder belt anchorage had three cracks. The vehicle was not diagnosed or repaired. The failure mileage was unknown and the current mileage was 175,000.
: the contact stated both middle row seat belts intermittently come unlocked. When the seat belt is buckled there is not an audible click. The seat belt becomes unlocked without warning and is free of debris. The dealership has been alerted. Updated 05/04/06.
The consumer stated 2002 Chrysler Town & Country was having problems with the air bag light staying on and off for about 5 months. The consumer took the vehicle to the dealership to have the airbag light fixed, and they informed him that the light was on due to the seat belt left tensioner being defective. The dealership replaced the whole unit on the seat belt tensioner. The cost was $150.75 for the consumer to have this repaired. The consumer felt that it was Chrysler's responsibility to reimburse him for the cost. The consumer stated that this was a safety issue. The consumer was very unhappy that Chrysler did not reimbursing him for the repairs. The consumer was an employee of Chrysler, he worked at a manfacturing plant in Michigan and had only purchased Chrysler vehicles for 34 years. The consumer discussed this issue with Chrysler. They advisd him call NHTSA.
The air bag light illuminated and the transmission shift lever shifted from drive to neutral while driving. There was an explosion while the vehicle was in motion. The engine light had come on, the transmission went into park, the gear shifter lever didn't move, the gas pedal worked fine but had frozen up in the park position. The air bag did not work and the seat belt didn't work.
While driving at 35 mph consumer's son heard a loud popping sound coming from the steering column. Moments later, the driver lost control of the vehicle and collided with a guard rail on the driver's side. The seat belts were worn, and the air bags did not deploy however, there were no injuries. Before the collision the consumer heard ticking sound coming from the steering column. Also, there was a tsb concerning this problem. The vehicle was taken to the dealer once before the collision and once after the collision. Vehicle was repaired by the dealer, but the problem still persisted. In June 2003 the consumer had a problem with a major draw on the engine with the heat or A/C running. The consumer was told that the compressor was replaced so the A/C and the heater would work properly. The consumer had explained to the service dealer that there was a problem with the steering and the mechanic suggested that this wasn't a dangerous problem. (following this service visit, the consumer's son experienced the above accident) the consumer had also found that the warranty work for the steering hadn't been completed. Recall#10010414
A D V E R T I S E M E N T S
- Watsonville, CA, USA