definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
29,083 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Chrysler Town & Country steering problems

steering problem

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2002 Chrysler Town & Country Owner Comments

problem #6

Feb 282007

Town & Country

  • Automatic transmission
  • 90,000 miles


1) at low speeds, especially turning there was noise and shaking in the front of the Chrysler 2002 Town and country. It was identified at a garage as a power steering cooler hose problem and in fact there was a recall for this. I then took it to a Chrysler dealer - doan in rochester NY - who agreed that was the problem, but my vehicle identification number was not on the list for replacement. I found it very hard to believe that the correct problem did not qualify. I called Chrysler customer service and got the same story. They said that the VIN numbers listed were determined by NHTSA and they - in so many words - were off the hook. I did have it replaced with my own money, but I am upset about it. 2) my air bag light started to go on telling me that the air bags were turned off. Then the light would go off for a little and come back on for no reason, speed, or outside temperature. Again I was told it was clock springing in the mechanism in the steering column. I felt that this was a very dangerous problem involving the life or death of my family should an accident occur. The dealer again agreed that this was the problem, encouraged me to get it fixed, and gave me an indication that this was common and that again my vehicle did not qualify for any recall. I had it fixed, but feel that this is a dangerous situation.

- Leroy, NY, USA

problem #5

Aug 182006

Town & Country 6-cyl

  • Automatic transmission
  • 30,000 miles
No events led up to failure power steering pump failed 3 xs in 6 months @39000 miles. Even after doing tsbs, and replacing with oem pump, it failed again!

- Freeport, IL, USA

problem #4

May 182002

Town & Country

  • miles
2002 Town & Country steering column failed. ***** a new steering pump had to be ordered.

- Belmont, CA, USA

problem #3

Feb 032006

Town & Country 6-cyl

  • Automatic transmission
  • 54,500 miles


: the contact stated while driving at 10 mph and turning the steering wheel had excessive play and shuttering. There is a NHTSA recall, #04V386000 concerning the power assist; hoses, piping and connections however the recall did not correct the problem. The vehicle is having the same problem again. The dealer has been notified. The dealer also replaced the power steering pump, the cooler, and the rack unit. The vehicle has not been repaired.

- Osawatomie, KS, USA

problem #2

Nov 112004

Town & Country

  • miles
Power steering pump failure.

- Ashland, OH, USA

problem #1

Aug 012004

Town & Country 6-cyl

  • miles
Problems with power steering pump on 2002 Chrysler Town and country. There was a continuous problem with the consumers power steering pump. The steering pump made a noise when a right turn was made. The airbag light had come on due to a loose connector on the passenger side which was an intermittent problem. The transmission was noisy, which was possibly due to dirt.

- Sparta , GA, USA

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