really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
28,404 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Chrysler Town & Country steering problems

steering problem

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2002 Chrysler Town & Country Owner Comments

problem #14

Oct 262007

Town & Country

  • Automatic transmission
  • miles


Power steering has failed at least five times. Sometimes when driving 30 mph without warning, sometimes when backing out of a driveway, sometimes when slowing down to make a turn resulting in a near- miss and jumping a curb. To this date steering continues to emit a whining noise. Hoses were replaced, steering column rebuilt. More than once dealer stated that they could not replicate the problem resulting in great inconvenience to us.

- Elk Grove Village, IL, USA

problem #13

Apr 022007

Town & Country 6-cyl

  • Automatic transmission
  • 77,000 miles
Power steering failed when vehicle was cold and turning to the left. No events led up to the failure, it just did it. We bought the 2002 T&C in March 2007... got a great deal. But then, after one week, the power steering began to fail. Took it to dealer and they test drove the vehicle, but could not find the cause of the problem. It has gotten worse and every morning steering wheel locked up and could not be turned, but only when making left turns, and in drive. Taking back to dealer to find the cause of the problem again today.

- Martinez, GA, USA

problem #12

Oct 162006

Town & Country 6-cyl

  • Automatic transmission
  • 64,290 miles
10am, driving at a low rate of speed, slowing to turn left, I suddenly lost power steering and had to manual make the turn (very difficult). The van was also hesitating, like it would stall. I regained full power and power steering after 10 seconds +/-. noon, same day, accellerating <35mph, uphill, same problem occurred with the exception that after power steering failure, I completely stalled in the road and had to restart the vehicle. Brought to dealership Wednesday. They were unable to find the problem (no code) or duplicate the problem. (also an issue with an intermittent problem with the power side door popping off but not power opening). Both electrical issues have occured since the five star dealership corrected an electrical problem with my power gatelift popping off but not power opening) I have called Chrysler directly about technical service bulletins issued on both items and the advance service information 02-018/NHTSA#10000327 relating to the problem with the power side door and/or liftgate. Even with providing this information, the problem cannot be fixed until they get a "code". I have exhausted my progress with Chrysler in their assistance with the proper diagnosis of the problem so I could pay to have the correct component replaced. My option is to pay $50 per diagnostic check by the dealer regardless of whether the vehicle "codes" the problem and no assurances as to the number of diagnostic checks it may take to produce the "code", so I filed a complaint with Chrysler customer assistance "which is handled in house". when asked what department handles complaints, I was told " Chrysler customer assistance". I clarified that is the same department title as to which I was speaking with, it was explained that customer assistance has many departments, which are not given titles, and that they are not allowed to provide names of whom would be handling the complaint, nor would anyone follow up with me. The circles begins!

- Cape Elizabeth, ME, USA

problem #11

Sep 252006

Town & Country 6-cyl

  • Automatic transmission
  • 51,960 miles


: the contact stated while driving 40 mph, there was a small amount of play in the steering wheel. Then, during a left turn, the vehicle lost power assist steering. This was followed by the turn signal switch not returning to the neutral position. The vehicle was not taken in for service. The consumer stated while making a left turn the wheel locked. The consumer stated the vehicle is currently at the repair shop. Updated 09/11/07

- Park Ridge, NJ, USA

problem #10

May 122005

Town & Country 6-cyl

  • Automatic transmission
  • miles
2002 Chrysler Town and country power steering failed. The consume back his vehicle out of his driveway into the street. When he tried O turn the steering wheel to the right there was not power steering. After a couple minutes the consumer was able maneuver the vehicle without any problems. The vehicle was driven to it's destination and parked. The consumer returned to his vehicle and was able to drive off without a problem. But when he needed to make a right turn the steering wheel felt as if there was no power steering again and almost caused an accident. The vehicle was taken to the dealer for a test drive. The technician drove the vehicle 21 miles but he could not duplicate the problem. The manufacturer was contacted and indicated that they hadn't received any other complaints about the steering.

- Sebastian, FL, USA

problem #9

Apr 152006

Town & Country 6-cyl

  • Automatic transmission
  • 49,184 miles
: the contact stated that while backing out of a parking space, the power steering failed, requiring additional effort to turn the vehicle. The vehicle was taken to a service dealer, where the dealer was unable to duplicate or determine the problem. The raack and pinion was replaced and the transmission had a leak. Updated 03/20/07.

- Barefoot Bay, FL, USA

problem #8

Apr 132006

Town & Country

  • Automatic transmission
  • miles


After driving through water puddles on the pavement, the power steering temporarily fails and is accompanied by a loud squealing sound. Took vehicle to dealer repair and was told that there was no "fix" for the problem.

- Tamarac, FL, USA

problem #7

Mar 112004

Town & Country 6-cyl

  • Automatic transmission
  • miles
Power steering replacement pump is defective. Have had 3 install with no correction to problem. 1. steering wheel drags/ lags with minor movement 2. steering wheel shimmies with rapid movement 3. movement creates rubbing and rumbling noise after 3 replacement installations, dealer refuses to further address the issue even after acknowledging the problem still exists. Vehicle was brought in under original warranty on 3/11/04 for recall C20 (power steering hose). Problems began immediately upon return. This is a safety hazard.

- Spotsylvania, VA, USA

problem #6

May 132004

Town & Country

  • 38,000 miles
While driving at any speed power steering failed. The dealership repaired the problem twice. But, consumer was still having the same problems.

- Niceville, FL, USA

problem #5

Jul 062004

Town & Country

  • Automatic transmission
  • 20,000 miles
While driving at low speeds the power steering failed without warning. As a result, the steering became very difficult. Please provide additional information.

- Saint Cloud, FL, USA

problem #4

Jul 012003

Town & Country 6-cyl

  • 27,223 miles


Problems with engine when air conditioner or heater was operative. (nar) the consumer noticed that when the heat or A/C were on the engine strained. The dealer replaced the compressor but that did not alleviate the problem. The consumer also noticed a clicking sound coming form the steering wheel and the steering wheel seemed loose. The vehicle was taken to the dealer and the parts were ordered to make the repair. Prior to the repairs being made the consumer's son lost control of the vehicle damaging the entire driver's side. The driver indicated that he was attempting to make a right hand turn when he heard a pop and lost control of the vehicle. The steering box was replaced under warranty but a few months later the pop noise returned.

- Baltimore, MD, USA

problem #3

Sep 032004

Town & Country

  • Automatic transmission
  • 53,000 miles
The consumer lost control of the vehicle due to a defect in the power steering which was being recalled by the manufacturer. In the process, not only did the consumer loose steering control but the air bags failed to deploy upon impact. Provide further details.

- Wallace, MI, USA

problem #2

Feb 232004

(reported on)

Town & Country

  • Automatic transmission
  • 17,000 miles
While driving at 50 mph vehicle suddenly pulled to the left. This caused the driver to lose control and hit a guard rail before coming to a stop.

- Parkersburg, WV, USA

problem #1

Jun 182002

Town & Country 6-cyl

  • Automatic transmission
  • 1 miles
Power steering - whining, groaning noise and shutters or vibrates in low speed parking situations. This has been going on since the first day I drove the car off the lot back in 2002. The dealer did power steering recall work and a procedure to bleed air from the system but there was no change.

- Hamden, CT, USA

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