This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The airbag on the passenger side blew up. On robin hood rd when car was almost stopped for a traffic light on buena vista rd. When the airbag blew up with my daughter-in-law in that seat. Calling Chrysler they said there was no recall on it and they would do nothing because of the age of the car. A month earlier I spent $2000 on repairs on this car and now it is useless. Starting the car it smells like it's going to catch on fire. The car was in motion and almost at a complete stop for a traffic light when the airbag exploded which was very scary. When I first called Chrysler they ask the location of the car and led me to believe someone from Chrysler would examine the the van and then a week later calling I found out they were denying anything because of the age of the car. I am a senior citizen and this isn't fair as I have kept up repairs on the car and it's obvious that there are no dents or that has not been in any traffic accidents.
Please note that my mother's airbag detonated on it's on while she was driving home. She had brought the vehicle in twice as you can see from the attached documentation. Gandrud and Chrysler are refusing to repair the faulty air bag. My mother's car is not drive-able without a horn per our understanding and a danger to her without said air bag. We need your help as these seems to be such an injustice especially when she is not going after them for damages to her for being whipped around in her car. She just wants her car repaired and the defective airbag replaced. We pray you can help us get answers.
Hello my name is [xxx] I am a survivor of a car crash I was on the way from picking my son up from school driving a man in front of me was drunk driving and as a mother I swerved to protect my son from getting hit which I didn't know was I actually didn't save him he suffered from multiple brain injuries and fractured bones in his face broken ribs he later died from the airbags not deploying in my 2003 Chrysler Town and country LX his seatbelt didn't protect him and he was thrown out of the van. I have been trying and trying to get Chrysler attention don't know why airbags didn't deploy. My son's name is [xxx] born August 18 2008 died on my birthday January 29th 2016 I just want justice for my son. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6). See also ODI 10872127.
The airbag did not inflate while the vehicle ran off the highway and into a ditch and over turned onto the passenger side, then came back upright on it's tires. The passenger was seriously injured, he later died as a result of his injuries sustained in the accident. See also ODI 10917404....updated 12/11/17
The contact owns a 2003 Chrysler Town and country. While driving at various speeds, the air bag warning indicator illuminated. The contact stated that the failure was sporadic. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The failure milage was approximately 118,000.
- Laredo, TX, USA
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While stopped in the driveway, (engine on, foot on brake) while a passenger exited the vehicle, the driver's airbag deployed when the passenger closed the vehicle door. Subsequent investigation by Chrysler Corp factory representatives and lawyers disclosed no accident or other triggering event. Chrysler claims no responsibility for the mechanical failure of the part. The vehicle will cost more to repair than it is worth. Insurance is of no assistance as this is a mechanical failure/manufacturer's defect and is not a covered loss in their view.
The contact owns a 2003 Chrysler town country. The contact was exiting a parking lot and crashed into another vehicle. The air bags did not deploy. There were no injuries. The vehicle was taken to the dealer for diagnosis where the dealer stated that the air bag sensor was not activated. The contact stated that the air bag senor was never turned off. The manufacturer was not contacted. The failure mileage was 123,000 and the current mileage was 123,510.
The contact owns a 2003 Chrysler Town and country. The contact stated that the air bag warning light remained illuminated. The vehicle was taken to a local mechanic who performed a diagnostic but was unable to generate a failure code. The manufacturer denied assistance with the repair. The vehicle was not repaired. The failure and the current mileage was 80,200.
On July 10, 2008 we noticed that our airbag light would come on when we took a corner, but it would go off as we drove straight. It kept doing this for about three weeks and then the air bag light stayed on continually and the horn stopped working. We had it checked out and was tolded it was the air bag clock spring. We talked to the Chrysler dealership and was told that this year was not under the recall for the airbag clock spring.
My 2003 Chrysler Town & Country van was sitting in my driveway and in park I was getting ready to back up and the airbags deployed all of them. I was in the van myself. I have first degree burns on my chin and chest area and bruises on my chest and a burn ion my right arm.
Air bag light illuminated. Already recalled on previous Chrysler minivans, but not the 2003 Town and country. Dealer will be happy to remedy the problem (for $90).
The contact owns a 2003 Chrysler Town & Country mini van. While driving 35 mph the contact lost steering power and control of the vehicle after driving on an icy patch on the highway. The contact tried to turn right into the direction of the skid but the steering wheel locked and it would not move. Due to the steering locking the vehicle spun to the rear end and hit an embankment. The vehicle crashed into a ditch and rolled over 3 times and returned to the upright position. The front driver's side tire blew out and the airbags didn't deploy. The seat belts did not secure the contact and the passenger. The contact and passenger were transported by ambulance to the nearest hospital due to their injuries. There was a previous recall on the vehicle campaign# 04V386000 with steering, hydraulic power assist; hose, & piping connections. The contact stated that after the recall the failure occurred and the recall was honored. The contact called the dealer on several occasions for steering related problems. The failure mileage was 58,914.
Possible defect 2003 Chrysler T & C limited - air bag failure - offset left front crash at approx. 25 mph - all air bags failed to deploy - force was strong enough to break left front axel and upper control arm. Dealer notified of problem.
While driving, the SRS light appeared on the dashboard and remained on. The consumer drove to the dealer for an inspection. The mechanic informed the consumer that a sensor needed to be replaced. Please fill in additional information.
Spontaneous deployment of airbags without warning while driving at 55mph on a clear highway. No braking, turning or sudden movements of the vehicle were involved and I did not hit anything. This occurred Sep 23, 2003. Vehicle-2003 Chrysler town&country van. No previous accidents with this car and it was serviced regularly. I received minor injuries but did require medical attention. No one else was in the car. It was less than 1 year old. Chrysler immediately sent this to their legal dept, stalled the investigation, refused to give me any explanation or any guarantee it would not occur again if I accepted the vehicle back. They made me a ridiculous offer and have refused to repair the car without a release of liability statement from me. They are threatening to"close the file".
A D V E R T I S E M E N T S
- Winston Salem, NC, USA