This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I started our 2011 Chrysler Town & Country, stepped on the parking brake pedal to release the brake. When I got to 65 M.P.H. the hood started shaking. I realized that when I released the parking brake that my toe must have tripped the hood release lever. This is a safety design flaw in that the hood release lever should not be located directly above the parking brake pedal. I called the Chrysler customer assistance center at 800-247-9753 to report this problem 7-6-2012. The reference number is [xxx]. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Engine noise. Compared to our old van, the sounds from the new van engine are louder. I noticed when we bought the 2011 van in January, that it does not have a sound insulated hood. Today when driving a 2010 loaner T&C - from the local dealer when our transmission was being serviced - the 2010 has a piece of insulation on the underside of the hood. The 2011 model does not have this insulation and is noisier. Is this a cost cutting effort? nothing like trying to please customers to help future sales.
- Faribault, MN, USA
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- Windsor, CO, USA