This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Rear sliding door lock actuator has failed and is stuck in locked position. It is impossible to open the door from inside or out using either manual or electric opener. This is dangerous as this door can no longer be used in case of emergency or accident. It is also not apparent anything is wrong. It just does not unlock or open.
The actuator failed on the driver side sliding door. The door is completely stuck and will not open manually making driving a very dangerous situation.
Left side passenger auto sliding door auto locking system. When system would auto lock, it would not unlock in either the auto mode, electrically by fob or door lock electric switch and most dangerous, unable to manually move the lock release tab on the door to unlock position. Renders egress from this door totally impossible. Troubleshoot for 3 weeks. After couple days was able to electrically unlock door at witch time I totally disconnected door power and operated the lock and door in manual mode no problems.. only when using the lock solenoid, ,did the lock system jam. Replaced door locking assmy at part cost of $648 and door back to normal ops. Part number for lock was dla1306.
Rear passenger sliding doors will not fully close and lock when pushing close button. Doors have to be manually pushed closed from the outside to close the last quarter inch and to have the door close mechanism engage. This present a safety risk to 2nd row passengers as the doors are not fully secured.
On my driver side the sliding door does not open, not remotley or manual. The light at the overhead button to open the door with come on sometimes but will not open the door either. I can hear a clicking sound trying to open the door with the remote but it still will not move at all.
- Amarillo, TX, USA
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The contact owns a 2011 Chrysler Town and country. The contact stated that when attempting to open the rear driver side sliding door with the fob, it failed to function. The contact attempted manually but the failure persisted. The manufacturer was notified of the failure. The vehicle was not repaired or diagnosed. The approximate failure mileage was 68,000.
2011 Chrysler Town and country. The sliding doors failed to remain open and it automatically closed.the door required excessive force to avoid closing and preventing an injury. The vehicle was taken to a dealer where it was repaired on two separate occasions where they flashed the computer, but the problem reoccurs. The approximate failure mileage was 30,000 and the current mileage was 65,000.
Turn signal lamp on both mirrors defective. Cover comes off exposing the electrical board with the lights. Both sides not functioning. This appears to be a common issue on the internet. We have a Chrysler maximum care plan which it the best warranty Chrysler offers but this part is not covered. This item is for added safety but not functioning and I'm concerned exposed electrical boards to the weather could cause a short or fire.
Vehicle parked in homeowner's driveway erupted in flames at approximately $12.45 am on September 3rd. Vehicle was shut off for over four(4) hours. Engine was relatively cool as it was only driven for five minutes prior to 8 pm on the 2nd of September. Neighbor who called the fire department reported seeing sparks emanating from under the hood before it burst into flames which destroyed the car. This also damaged the other vehicle parked ahead of the Town and country.
The automatic sliding door closes on it own. When you open the power sliding door in any of the 4 available ways, the drivers overhead button, door post button, pulling and releasing the door handle or with the key fob button the passenger sliding door opens goes all the way to the full open position and then closes on its own. This is now happening every time the door is opened.
While driving down the highway, the blind spot sensors stopped working. They where fixed in March, but know at 64,000 miles they have stopped working again. The blind spot lights stay on in the side view mirrors and a warning pops up " blind spot unavailable or service blind spot."
The contact owns a 2011 Chrysler Town and country. The contact stated that the passenger's side sliding door failed to remain open and would independently close. On one occasion, the sliding door automatically closed on a child's head. The child sustained minor ear injuries and was not taken to the hospital. The vehicle was taken to a dealer where the failure was unable to be replicated. The contact stated that the failure was recurring. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 31,000 and the current mileage was 41,000. Updated 5/13/14
Arriving in a parking lot, I parked my car, opened the trunk door, and began to unload a stroller and other items out. I walked around the vehicle to get my 3 year old out of her seat. I instructed her to wait by her door. I began to walk around the vehicle to get my 2 year old out when I heard the trunk door slam down. I instructed my daughter back into her seat and began to evaluate the situation. I could not secure the trunk door properly and so I drove to auto repair shop, who managed to take shock out claiming they were good but noticed it broke off the vehicle. However, he could not secure the vehicle. Drove to another auto shop who then was able to secure my back door and commented how lucky we were not to have been severely injured for the reason that the back door is extremely heavy. As of now, I am in shock of what could of happened especially because my daughter always always helps me unload.
While vacuuming out my car, the rear lift door fell onto my head. No major injury but could have been. Replaced rear door struts which cost me $199.26 total. This should have been covered by the manufacturer as this car is only 28 months old. No excessive use of door. We are two 60+ year olds. These had to be defective parts. We checked with the Chrysler dealer we purchased it from and they told us it was not covered and their was no recall.
The contact owns a 2011 Chrysler Town and country. The contact stated that the sliding doors failed to remain open and would independently close. The contact mentioned that the door required excessive force to avoid closing on a passenger and preventing an injury. The vehicle was taken to a dealer where it was repaired on three occasions but the repairs were unknown and the failure was recurring. The manufacturer was not notified of the failure. The vehicle was repaired but the failure recurred. The approximate failure mileage was 30,000 and the current mileage was 60,000.
TL-the contact owns a 2011 Chrysler Town and country. The contact stated while driving 20 mph, a peassenger informed informed her that she forgot to close the rear sliding door. The contact stated that there was not alert that told her that the door was open while driving. The vehicle was not taken to the dealer for inspection. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 19,000.
With vehicle parked on a slight incline with engine toward downhill, the very heavy power sliding doors release and slam shut when closing. If the path of the sliding door is interrupted (pull the door handle while door is in motion and power door system disengages immediately), power door system just lets the door go. Power sliding door system should either open the door or hold it in an half way opened position, instead it releases the door to gravity. Anyone caught in that slamming door would be seriously injured.
On Saturday Nov 3, 2012 children were entering vehicle through power sliding door. Older child bumped into door as it was opening, pushing it further open. Door then shut and latched rapidly (four seconds) on toddlers hand, requiring visit to emergency room and treatment. On Monday Nov 5, 2012 we went to the dealership where we bought the van, and they said it is operating as designed. The door is designed to shut and latch rapidly if you bump it or try to push it open while it is opening. They showed me another van that is designed same way. I tested my friends Toyota and Honda vans and those doors rightly open if you bump or push them while door is mechanically opening or closing. All motorized van doors require special awareness, but Chrysler doors are unsafe. Hoping for recall so they can fix safety issue for everyone and no one else is injured.
The contact owns a 2011 Chrysler Town and country. The contact stated that the vehicle was parked when he heard a hissing sound followed by a loud bang. The contact observed a shock from the rear lift gate be spewed from the vehicle. The failure dented the rear fender and fractured the rear passenger side tail light. The rear lift gate stopped working prior to the failure. The dealer stated that they never heard of one of the shocks exploding before. The failure and current mileages were 14,000.
A D V E R T I S E M E N T S
- Washington, DC, USA