This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Chrysler Town and country. The contact stated that while driving at various speeds, there was an abnormal grinding noise coming from the engine. The contact stated that the noise grew progressively worst over a seven-day period. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the noise was attributable to connecting rod bearing failure. The vehicle was not repaired. Glendale Chrysler Jeep Dodge Ram located at: 10070 manchester rd, St. Louis, mo 63122, (314) 965-5100, was contacted and informed of the failure. The contact was informed that the vehicle was not included in the NHTSA campaign number: 11V487000 (engine and engine cooling). The manufacturer was not contacted or made aware of the failure. The approximate failure mileage was 97,000.
Engine was running rough with engine light on. Took to autozone to see what was the code to problem. They said cylinder #2 misfire. Took van to get serviced. They replaced all spark plugs and cylinder # 2 coil pack. All work done in March 2017. Took trip to central California and in Arizona engine light comes on. Upon arriving at my destination, I took van to autozone to check code. Cylinder #2 misfire. Come back to san antonio and take to shop to get repaired. Light is off and van runs great. 2 days later engine light on! autozone, cylinder #2 misfire. Took to shop and mechanic said that we will have to do this all the time. He has been working on 3 other Town & Country's with the same problem but they have misfires in cylinders #6, cyl. # 4 or cyl. #2. what can be done"??"
Check engine light on and runs very rough at idle at all times whether engine is cool and/or warmed up. When hooked up to a code scanner it reads a permanent code "misfire in cylinder 3, so I had all six spark plugs replaced as well as the ignition coils. After the new parts were installed the vehicle still runs rough and check engine light still on even if it is cleared due to the same permanent code "misfire in cylinder 3". after research there are "cylinder misfire" recalls for Chrysler Town and country vans " due to excessive cylinder wear" on the same make and model year vehicle I have. I have entered my vehicles VIN on this site and it does not come up as my vehicle having this recall. I have done even more research and my Town and country has the same engine issue as individuals with the misfire recall. I am hoping something can be done
Fly wheel flex plate it was a sound like marbles rattling in a tin can at idle and at low speed. It wound up being the fly wheel / flex plate cracking all around the bolt pattern. My mechanic found and repaired it before it blew apart.
Two separate issues about six weeks apart. First issue: Lifters started to break down, causing a tapping sound when running. While driving, on three occasions the temperature gauge rose to about the 3/4 mark (where it normally sat just below half) and the performance of the car became sluggish. Metal shaving damaged both camshafts, covered by extended warranty, but cost about $1500 to repair. Took in for repair July 1, 2017, required a full week to repair. Second issue: The totally integrated power module (tipm) failed, symptom was engine turning over but not starting until tried several times (push button start). Happened a few times in isolation, took it in after happening twice in a day (and the third time in a week). Tipm was not covered by extended warranty. Took in August 16, 2017, was going to require about 3 days to repair at a cost of $1200. We have video showing this behavior.
- Huntsville, TX, USA
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My Town & Country shuts down while I am driving. There is no pattern to when it shuts down. I may drive 20 miles with no problem and other times it will shut down 1 or 2 times within that distance. Had it to the Chrysler certified dealer for repairs and $1400 later the problem was still there.. this problem is been going on for couple months and no one has been able to resolve the issue. Not even the Chrysler. I am scared to drive the car and had a car accident.
The contact owns a 2012 Chrysler Town and country. While driving 30 mph, the vehicle stalled and the check engine indicator illuminated. The contact was able to restart the vehicle. The vehicle was taken to metro Chrysler Dodge Jeep Ram on memorial dr C, in chicopee, MA 01020 where it was diagnosed that the thermostat failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle began to stall when idling. The vehicle was taken back to metro Chrysler where the dealer was unable to replicate the issue. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case for the contact. The approximate failure mileage was 64,000. The VIN was unavailable...updated 09/21/17 the consumer stated the vehicle shuts off independently, but the radio stays on. The key was replaced, but the failure recurred.
This car is need camshafts, gaskets and valve arms in both side plus more the car only has 64,000 I put only 18,000 in 2 years keep the car up to date with oil change been complaining since day one that something is wrong with the car had a diagnostic by one Chrysler dealer paid by the private dealer I bought the car from and cut not find anything wrong with it after a year of it the car need camshafts, valve arms in both sides and gaskets for a cost of 1,100. One of the parts was under guarantee by Chrysler like the left side but not the right side.
The vehicle I have shuts down while I am driving. The Chrysler dealership has tried to fix the problem but has not been able to fix it. 1. the following actions were performed by the mechanic software update engine control unit on 26 January 2017 but this did not fix it the problem and kept shutting while driving. $66.60 euros. 2. mechanic test drove vehicle and since the problem did not occur asked us to bring the vehicle back in a week. Problem not fix. 3. on 16 March 2017 the vehicle was taken back to Chrysler dealership. Read error memory, error code; kw-nw sensor faulty. Fuses, connectors, control unit verified evap system checks wiring verified vtt test performed. Crankshaft sensor, camshaft sensor, sealant suction bridge thickening, motors oi 5W 30 replaced. This did not fix the problem. 305,23 euros spent. 4. spark plugs replaced on 7 April 2017 but this did not fix the problem. 192,74 euros spent. Then I left my vehicle for 11 days in the Chrysler dealership from 18 April to 28 April. Engine pressure check camshafts and crankshaft sensor and reprogrammed vehicle. Also, they told me that they took apart the evc and welded a cable. 85 euros spent. The following day the car shut off while driving again. I had asked the dealership what I needed to do if the vehicle shut off again. They told me to sell the car or junk it. I asked how I can sell a defective vehicle that's 5 years old" they told me to contact Chrysler customer care. I am awaiting answer from Chrysler customer care. Reference number 35128943. I have almost had accidents because of this and inform Chrysler this. Should I be seeking legal action against Chrysler? should Chrysler buy my vehicle back? what are my options" I am currently living in germany but purchase the vehicle in the usa.
When driving the vehicle this morning at approximately 7 a.M. period on major road in lake orion Michigan when driving in approximately 40 miles per hour. The car shut down, turned off. Steering wheel locked up. While daughter was in the car also. Had to pull off in the middle of the major road. No codes appeared on the dash. Full tank of gas. Just had the oil changed the day before. At friendly Chevrolet in lapeer Michigan. Already notified the dealership. They advised with no codes not sure if they can help out at all. They were very helpful though. And courteous.
My car has shut off 4 times while driving in 4 separate dates randomly. I have taken it to the dealership 3 times. The times the car has shut off has been while driving at speeds about 20km per hour. Luckily there was no traffic during these 4 events. The first two times the dealership did not know what it was so they sent us home. The 3rd time we went they replaced the crankshaft sensors but as we have been driving it seems like the problem may come back again. Time will tell if it got fixed or not. Hopefully we are not involved in a traffic accident by then because of this issue. This issue began in January of this 2017.
Faulty tipm identified after several years of problems. Most serious problem occurred when the vehicle stalled on the freeway during rush hour traffic. Vehicle speed dropped immediately, with no warning, from 70 mph to 25 mph. Vehicle would not shift, and speed would not increase. Power steering went out, and it was very difficult to maneuver the vehicle across four lanes of heavy traffic (with my children inside) and coast to a safe location where a tow truck was called, and vehicle was taken to dealership for repair. This was the most serious of several problems- all of which appear to point to a faulty tipm. Other problems include faulty turn signals, windows that will not open, rear fan that turns on and off by itself, difficulty shifting, difficulty starting, and drained batteries. Repairs and replacements include solenoid pack replacement, transmission overhaul, battery replacement, power module replacement, blower motor replacement- finally leading to tipm replacement.
While driving down the interstate at approximately 70mph my van completely lost power and the engine shut off. This created an extremely dangerous situation to me and my family. If I had not have been in the lane closest to the shoulder the end results would not have been in our favor. I believe that it may be the egnition switch or something electrical related.
While driving appx 60mph on the highway the vehicle lost all power, lights, steering and engine shut off. It was appx 1030 at night with no street lights around and my husband thankfully was able to maintain control and his composure in order to coast the vehicle off onto the side of the road. We could not see where we were going as it was pitch dark outside and he was able to feel the gravel under the tires and prayed that he was successfully off the roadway enough to prevent being hit by oncoming traffic. We had our 6 month old baby girl secured in her car seat in the second row captain seat and I tried to get her sliding door open in order to get her out of the vehicle and out of harms way since we were barely pulled off the roadway, but the sliding door would not even open. I had to crawl into the back of the van and remove her through the passenger side front door. The dash lights would blink intermittently but we were not even able to get the hazard lights on. We made multiple attempts to turn the car on, pressing every button on the key fab to try to get the vehicle working again. No luck. Thankfully the sheriff's office arrived and they provided proper lights and flares to alert other drivers of the disabled vehicle. Once the tow truck arrived we disconnected the battery which stopped the sporadic blinking of the dash lights and then reconnected the battery appx 5 seconds later and the vehicle started up no problems. We were able to drive the van home with the sheriff's following us for safety. Overall, this experience with the vehicle loosing all power while driving down the road was terrifying. Thankfully we were on a fairly straight stretch of highway where the shoulder was wide enough to accommodate a vehicle. Had this occurred on a narrow backroad or even a curvy or hilly or busy interstate or highway a more dismal outcome would have occurred
While traveling in the midwest, cleveland, Ohio, my check engine light came on while driving. I tried waiting a couple of gas tanks to see if it would turn off automatically. It did not. I was scheduled to leave cleveland, Ohio and drive back to mobile, Alabama with my grandson and daughter the weekend of Dec. 10, 2015, I felt it was prudent to have the van looked at for the check engine light problem. I took the van into Washington and lee service on Dec. 8, 2015. They diagnosed the problem as a fouled ignition coil, and replaced the coil, all the spark plugs and a gasket. I retrieved my car on Dec. 10, 2015 in the early afternoon. That same evening, the check engine light came back on, so I returned the van to them. I received a call midafternoon that I needed to take the car to a dealer for service, which is when I found out about the service bulletin regarding the engine. I dropped the car off at deacon's Chrysler Jeep in cleveland, Ohio on December 10, 2015 and picked it up on December 14, 2015 at approx. 6 pm. This necessitated finding a hotel room for the duration. In addition, I needed to secure transportation. I picked up the car too late to leave that day and had to stay until the morning of Dec. 15, 2015. Upon returning to mobile, Alabama, the van began T shudder and shake when braking. This has happened before and our mechanic performed the repairs. My husband decided to check on the NHTSA site to see if there were any other defects in the van that consumers were not notified of. We took the van to the autonation Chrysler Dodge, where we originally purchased the vehicle. The dealer determined that the repair did not fall under the service bulletin. I dispute that, the service bulletin specifically states that the front rotor and pads are part of the problem.
While driving vehicle began to act strangely. Windshield wipers running, headlights turned off, vehicle came out of gear, then stalled. Total loss of power while driving down highway with children in vehicle. No lights, no flashers. Instrument panel began to blink. Only way to recover was to pull battery cable and reset computer. Multiple relays inside tipm module chattering while having issue.
Our 2012 Chrysler Town and country won't start. The dealer said it is a tipm malfunction and fuel pump malfunction. They want to replace them both. They refuse to help us with the repair cost. We are stranded in cancun, Mexico.
The contact owns a 2010 Chrysler Town and country. The contact stated that while driving at various speeds, the engine stalled without warning. The failure recurred numerous times. The vehicle was taken to an independent mechanic where it was not diagnosed or repaired. The manufacturer was made aware of the failure and stated that the VIN was not included in NHTSA campaign number: 14V373000 (electrical system). The failure mileage was approximately 130,000.
A D V E R T I S E M E N T S
- Maplewood, MO, USA