This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Driving along vehicle shut off. Back doors locked would not open had a 2 and 3, year old in car seats. Trunk wouldn-??t open only front doors. Had to climb over the bucket seats to get the children out, trapped in heat, 2 year old with epilepsy. Got the children out, had to then pull their car seats over the bucket seats. Towed to garage. Was told it needed a fuse box $1500. On back order for 5 days. We are 2,000 miles from home. Repair shop tried to put part in van starts smoking Tells us to send it to the dealer who now says it needs a tipen for $2800. How does a vehicle just stop and lock its occupants in? If it was on fire, one or both of our babies could be harmed. We then had to fly home since we at the time had no vehicle and were way past our vacation. Our broken van is in Massachusetts.
Driver captain seat head rest deployed on it-??s own without an accident. Fortunately, I was sitting in the parked when it deployed-??.no injury just scared me. Electrical: I-??ve been dealing with a parasitic drain no my battery. I have these amber lights around my light switch, around my overhead console, around my inverter power outlets in the rear and around other dash controls. You can only see it at night. Dodge said it was because of a failing radio. I disconnected the radio, waited until it got dark, and the lights were still on. Pulling the M12 fuse (30 amp) the power drain stopped and the amber lights go out. I-??m unclear what-??s causing the additional drain. On the internet I keep running a cross bad TIPM-??s for sporadic electrical issues and power drains that happen. May trade it.
I took my van in because the vents were not blowing full force when first starting the vehicle. After 5 mins the air blows normal. I looked online for potential recalls and found that 2014 and 2015 dodge and Chrysler vans had this issue and found that others had this issue and the module needed to be reprogrammed. I had the service center replace the blower motor and test the relays and wires and even with the new motor, it still has this 5 min delay to blow full force. I called Chrysler and they don't see recalls for my van but I believe this is part of the recall. I think this issue started last summer and had my whole ac system checked and the tech put dye in the system and there are no leaks. I use Firestone Complete Auto Care so they have my records if you need them. I can also give you the link of the website I found regarding the recall. You can inspect my vehicle if you would like. It happens every time I start my van. I am a quadriplegic and cannot sweat. This is a safety issue especially in the AZ summers. If this cannot be resolved through NHTSA can you please tell me how to fix the issue or give me info on where it can be remedied. Thank you! [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
- Phoenix, AZ, USA
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The rear hatch on my 2014 Town & Country opens randomly, without my pressing the key. It has happened about 7 times this year. It started in late January. I was out of town and my van was parked in a residential parking lot. When I came out the hatch was up. I thought maybe I had hit my key or something during the evening. Not so, now I can go out at any time and the hatch is up. I am afraid it will come open while I am driving. Today, 3/28/23, it has come open 3 times already.
Vehicle caught on fire - flames coming out of driver's tail light. Interior smoke before flames coming out. Thank God, we were home and noticed and was not in the middle of the night.. There was a 5 gallon full gas tank within 3 feet of this fire. It could have taking my whole house out and my family. Clearly there is a problem with the electrical system on the drivers side toward the rear.
In the middle of driving the vehicle steering wheel seized up and the engine shut off in the middle of driving. This is extremely dangerous and I had my two children in the car
We have had several instances where the car, while driving, just shuts off and have lost braking and control. I am pretty sure this is due to a faulty ignition switch. I have been in heavy traffic when this happens and by the grace of God have not caused a serious wreck. There is no warning when this happens and there is nothing in particular that causes the issue. Very scary and this should be recalled by Chrysler. I have not taken it to the dealer yet but plan to because it is extremely dangerous.
The contact's wife owned a 2014 Chrysler Town and Country. The contact stated while his wife was driving 30 MPH, there was an electrical fumes odor inside the vehicle. The contact stated no warning light was illuminated. The driver was able to park on the side of the road and exited the vehicle with his grandson before seeing fire coming from the front passenger-€™s side of the vehicle. The contact stated no one was injured nor sought medical attention. The fire department extinguished the fire and filed a fire report. The fire department deemed the vehicle totaled. The contact stated a police officer also arrived at the location of the incident and filed a police report. The vehicle was not drivable. The contact had the vehicle towed to the tow lot. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 200,000.
The rear passenger-side sliding door actuator failed forcing the door in a locked position. Because of this failure the door was entirely unusable and could not be opened or unlocked in any ways from inside the vehicle. This clearly posses a safety risk in case of emergency if doors become unavailable due to a faulty part. There is not notification that the door is in a failure state until you go to try to open the door. There is an existing warranty bulletin for 2015 and 2016 models, and I believe this should be extended to earlier models as they have a high failure rate and pose a safety risk as well.
The contact owns a 2014 Chrysler Town and Country. The contact stated while driving approximately 35 MPH, the vehicle started overheating, emitted white smoke from the exhaust and then shut off. The contact stated upon attempting to restart the vehicle to pull into the driveway, the vehicle started overheating and emitted white smoke. The vehicle was taken to an independent mechanic where it was diagnosed that the head gasket blew and needed to be replaced. The vehicle was not repaired. The contact associated the failure to NHTSA Campaign Number: 14V234000 (Electrical System). However, the VIN was not included. The dealer was not notified of the failure. The manufacturer was made aware of the failure and informed the contact that they could not assist as the vehicle was not covered under warranty or recall. The approximate failure mileage was 120,000.
The driver side sliding door tries to open on its own in hot weather after hitting bumps. If the vehicle has been sitting in the sun, the door will try to open, the chime will sound, and the open door light indicator appears on the dash. The door will continue to try to open and close repeatedly until hitting another bump, or until getting out of the vehicle and pounding on the door. The wiring harness in the door was replaced but that did not fix the issue.
The passenger side sliding door has issues locking and unlocking. The actuator buzzes whenever the car locks or unlocks, even after a replacement part installed. When automatically closing the door, it often gets -€œstuck-€ trying to close and you can hear the door/lock motor repeatedly trying to pull the door closed and lock it even though the door is in the closed position. It will do this until the battery drains if not dealt with. To stop it, I have to manually open the door and slam it closed. Oftentimes the door is just stuck and will not open when in this stuck mode, which is the major safety concern. This has been happening for over a year now. It is especially worse in the heat, but happens all year. These doors are also frozen shut in the winter and the family has to enter the vehicle through the front driver or passenger doors.
The contact owns a 2014 Chrysler Town and Country. The contact stated while driving at various speeds, the vehicle lost motive power and stalled. The contact stated that the failure occurred mostly while driving over bumps on the road surface. Additionally, on several occasions the vehicle would not immediately start up. The cause of the failure was not yet determined. The local dealer and manufacturer were not yet notified of the failure. The failure mileage was 120,000.
Driver-side sliding passenger door cinch motor keeps activating when it is hot outside. Usually when above 85 degrees and the direct sun hitting the side of the van. Sometimes runs continually for one to two minutes. Sometimes after locking doors alarm will go off on its own. When driving down the road door ajar light and chime will come on also interior lights will flash. No issue in colder weather. Happens all summer long.
Twice now the vehicle has turned itself off. Once idling in a parking lot and once driving down the road. There were no warning lights that came on, the engine just died and all the electronics reset (clock, speedo, etc.).
The car was turned on and 3 children were getting buckled in both rear rows of the vehicle. Within seconds the cabin was filling with smoke. An electrical fire had started from the rear charging area which is located next to the second row drivers side seat. Everyone exited with no physical injuries, although panic was experience and a new anxiety now for driving in cars. Since then I-€™ve read that this year Chrysler T&C has had multiple reports of similar incidences yet no recall on file.
While traveling at highway speed 65 MPH when the engine and electrical went off without warning, causing all lights, in and out to go off, power steering to be lost and I'm sure power brakes to be compromised. Was able to put vehicle in neutral and restart the engine while coasting. This did happen at night leaving the vehicle without lights while it is coasting and loosing speed on a busy freeway. This has happened a few times previously but this is the first time on the freeway.
The contact owns a 2014 Chrysler Town and Country. The contact stated that while his wife was driving approximately 20-30 MPH, the vehicle stalled. There were no warning lights illuminated. The contact's wife veered to the side of the road and parked the vehicle. The contact stated that as his wife turned off and restarted the vehicle, she was able to continue to drive with no issues. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the dealer for diagnostic testing. The VIN was not included in NHTSA Campaign Number: 14V373000 (Electrical System, Air Bags). The vehicle was not diagnosed or repaired. The failure mileage was approximately 90,000. The VIN was not available.
A D V E R T I S E M E N T S
- New Douglas, IL, USA