This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 1998 Dodge Durango. While driving at an unknown speed, the contact noticed that the steering was looser than normal. He took the vehicle to a local mechanic on February 21, 2008 and both upper and lower ball joints as well as the steering box were replaced. The repair cost $1,001.24. The failure mileage was 59,298 and current mileage was 59,598. Updated 05/05/08 the consumer stated on April 10, 2003 had to replace both rear window regulators. Updated 05/05/08
I purchased a 1998 Dodge Durango in March of 1998. The car was brand new with 3 miles on it. The car was excellent until about 52,000 miles. 1st repair, water pump. At about 56,000 transmission rebuild. At about 61,000 heater core, and power steering fluid leaking. At 77,000 transmission rebuild again. At about 80,000 miles, steering wheel started to stiffen up and very difficult to turn wheel they told me I needed a new rack and pinion. Durangos do not have rack and pinions, they have gear boxes. At about 94,000 transmission rebuild. At 106,000 trasnmission rebuild and installed a transmission cooler this time around along with an aftermarket transmission gauge which tells me the temp of the trans(price was $125 for gauge and wiring). Called Dodge was like talking to my dog, they said that it wasn't their problem. I swore to all my friends and relatives that the day I buy another Chrysler is the day I eat S*!!! Dodge cars and trucks suck, their customer service is crap and I had to spend money $$$ out of my own pocket for repairs alone almost $9,500, out of which Chrysler kept saying its not our problem. You know when its their problem, when they screw with someone who isn't just joe schmoe walking in to buy a car. Someone with a degree in law so that they can royally ge smacked in the face and help all the other unfortunate ones who are stuck with Dodge sucks (trucks). Whoever wants to buy a Dodge, be prepared for a rude awakening. They are going to rape you!
My 1998 Dodge Durango continues to show problems with steering and front. There are only 57000 miles on this vehicle and the miles have been easy miles, (all on road and easy driving). I've replaced the power steering box, and the lower ball joints plus the front wheel bearing and drum. All of this has cost $550 the first time and $880 the second time. This cost come in addition to replacement a head gasket and rear windows that don't work.
The consumer went to the dealer to have a front wheel alignment done. The technician told the consumer that the alignment could not be performed because the upper and lower control arms were worn. The technician also noticed slight play in the gear box and adjusted it. A faulty solenoid in the cab controller caused the brake and ABS lights to illuminate intermittently.
- Antioch, CA, USA
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- Trenton, NC, USA