This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Consumer complained about a ball joint problem. The tires are wearing out unevenly, and a wheel alignment is impossible until the ball joints have been replaced.
Premature wear on both front ball joints. Right side upper and lower wore prematurely. Left upper wore prematurely. Seals were intact. Vehicle has 40K miles. Dodge Durango 2001.
Front end shook and pulled to the right when braking. This was due to the upper and lower ball joint being worn out. They needed to be replaced, per the dealership.
When turning left or right front end of the makes a noise. Consumer states that front wheel has play in it. Can push the wheel in about three inches and outward three inches. Driver believes itis related to the ball joints.
The consumer heard a noise coming from the front of the vehicle. The consumer was informed that the lower ball joints needed to be replaced per inspection of the dealership.
- Dothan, AL, USA
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While the consumer was driving down the highway, the ball joints broke, making it hard to steer vehicle. The consumer pulled to the shoulder, called a tow truck and had the vehicle towed to the dealer for repairs. The warranty expired and the consumer had to pay $1100 for repairs. The front wheel(s) had come unattached while attempting to make a turn.
Consumer had a tire blowout. Took vehicle to dealer to have the tire repaired. Mechanic repaired the tire, and determined that upper and lower ball joints on both sides needed replacement.
Consumer took vehicle to an independent repair shop for regular maintenance, and mechanic determined that lower and upper ball joints needed to be replaced at consumer's expense.
At any speed consumer can hear a clanking sound coming from the front end of the vehicle. Also, when turning corners there is a clanking sound coming from the wheel area.
Owner of a 2001 Durango slt & 2004 Durango ltd. The 2001 Durango had excessive wear on the ball joints at about 40K miles which required replacement in order to pass safety inspection. (front wheels were loose). The manufacturer did not cover the cost of replacement parts or labor.
Letter regarding daimler Chrysler "investigation" with ball joints on the Dodge Durango SUV and Dakota pickup trucks. The consumer experienced a problem with the ball joints on his vehicle.
Consumer complained about upper and lower ball joints failure. This problem was diagnosed when the consumer took the vehicle to the dealer for an inspection. The brake bulb light was replaced and the front shocks were replaced.
While driving on this day I slip on some snow and my 2001 Durango lost control unexpectedly and slammed into a tree truck was towed to auto body shop and I was told that the ball joints on both sides of the vehicle where shot at 30000 miles and needed to be replaced immediately you guys please give me some feedback on this situation because Chrysler daimler would not give me any information besides that the the ball joints on these vehicles are under investigation thank you very much michael nelson.
My vehicle is pulling to the right, I took it to curtis hughes doge, manteca, California.thought it would be a simple alignment.when I called for my vehicle they told me it needed the suspention ball joints replaced. They were on back order it would take about a week to get them in. I called back within the week the parts were in. I took my Dodge Durango in, later that afternoon, I phoned to see if the vehicle was ready to be picked up I was told there is a problem with the trucks steering. It was originally said to cost $885 for the ball joint repair job. The price has now shot up to $1800 for repairs. The truck only has 48000 miles on it. I am now told that these repairs are not under warranty. This is safety issue for me. My vehicle is usedto Transport children daily, and it is unfair that I should have to pay these fee and very coincidental that the truck suddenly is having major problems immediately after the 36000 mile warranty has passed. Around christmas 2003 there was a report on the news about recalling Dodge Durangos. This one needs to be recalled and fixed correctly and not at my expense..
While the vehicle was being serviced, the dealership noticed ball joints wore out and needed replacement. The ball joints were worn excessively and defective per dealer.
A D V E R T I S E M E N T S
- Las Vegas, NV, USA