This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Front ball joint failure under normal driving conditions in the 2001 Dodge Durango vehicles. Reported cases of failure causing accidents. Manufacture problem, can't be corrected. Ball joints can be replaced but it will fail agian. Also dash lights fail without warning. Several times brake lights and blinkers not working. Pull fuse out- not blown. Put back in and they work again for awhile. Also, middle seat, seat belt not retracting properly for passengers. Risk of bodily injury or death to passengers with all above cases.
2001 Durango R/T. second failure of transmission (11/26/03) @ 35000 miles. Handled by different dealerships and no one knows exactly why or how transmission is failing. RPM tachometer races between 100 - 800 RPM during driving conditions including load, light load, flat terrain, and occasionally down hill when driving of speeds greater than 45 mph in drive and overdrive. Excessively hard clung when shifting between 1st and 2nd and between 2nd and 1st. 1st failure (2/6/02) was before PCM and transmission flash recalls @ 20000 miles. Service manager insisted that this was a normal thing and his Jeep did the same thing. After much convincing that I would prefer the opinion of a tech instead did they take the vehicle for repair. Vehicle was kept for an additional week than what was promised for delivery. Vehicle was kept in garage for the 2 weeks and when picked up all personal items, electronics, tire jack, etc was missing (~ $2700 worth) and accusing me of leaving my doors unlocked (did not quite understand his point and aurguement since it sat in the dealerships garage for the 2 week duration). Since... transmission does not always go into park and occasionally drive, verbally told not a big deal by dealership service manager due to the transmission being flashed. Noticed vehicle surging with RPM increase after driving a while. Oh, by the way, yea, the ball joints needed replaced at ~18000 miles too (10/2002)!
Had to replace upper & lower ball joints in my 2001 Durango after replacing prematurely worn out tires, dealer said it would cost close to $1,000 since I am 1,000 miles over my warranty. Also had to replace power steering pump at a cost of $600 don't know if this is a result of the defective ball joints however.
My 2001 Dodge Durango has been "clanking" in the front end for several months. After taking it to several mechanics and 2 Dodge dealers, the problem has finally been diagnosed - bad control arm and lower ball joints. Much to my dismay, this repair will cost over a thousand dollars. This vehicle only has miles on it, we are conservative drivers and try our best to maintain our cars. Had this been the only problem with this vehicle I might not have contacted you - as it turns out, we have had problem after problem with this car, since becoming owners Feb. 2002. I have been informed by our local dealer, Chrysler customer service and several internet sites that this part has been faulty on many vehicles, and my car is not alone. As a result of Dodge owners everywhere having similar problems, I have learned that this part may be deemed faulty and a recall may ensue as a result. I feel that this car is too "young" to be experiencing such major mechanical problems, and support a recall notice. Apparently the joints separate and the wheel can "fall off" while the vehicle is in operation.....how dangerous!
- Arvada, CO, USA
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I own a 2001 Dodge Durango. In 2002 I had to have the whole power steering rack and pump replaced. N September of this year I was informed the ball joints are bad. Apparently they have prematurely worn out.
Vehicle failed state inspection due to premature wear of upper and lower ball joints. Prior to the inspection, the vehicle was serviced several times for front end noise by the dealership.
The vehicle was taken to the dealer for inspection of front end noise. The mechanic determined the front upper ball joints on the passenger side needed to be replaced. Please provide vehicle identification number upon receipt of this complaint.
We have a 2001 Dodge Durango and it has 52,953 miles on it and needs to have the front ball joints replaced. Our mechanic tried to order the ball joints for this vehicle and they are on back order. The ball joints should not be going out on a vehicle with this low of miles. It is our primary vehicle and we have to drive it as is because the ball joints are on back order.
With 51,000 miles on my 2001 Dodge Durango, I had to have the left front ball joints replaced at my expense. After speaking with an independent mechanic, he claimed that this premature wear is possible but not likely.
Have a 2001 Durango with 48,000 miles. Having ball joint problems as well. Checked them and appear worn. Will replace them before something bad happens. Should last a lot longer than 48,000.
2001 Durango required rt upper ball joint arm, rt lower ball joint assembly, let lower ball joint assembly, rt outer tie-rod end replacements and front end alignment. 45,322 miles considered premature defects.
When the steering wheel was turned there was a clicking noise. The consumer was told by the dealer that all four ball joints, upper and lower were bad. This vehicle always knocked. The dealer checked out the problem, but couldn't duplicate it. The part had not been replaced. The consumer heard on the news a recall was in the making, but the dealer stated that they were unaware of any recall.
Vehicle has been pulling very hard right. I took the vehicle in for front end alignment and was told it couldn't be performed because of bad ball joints. The vehicle has only 44,000 miles on it and it appears there is a major problem with these ball joints as they are on back order all over the country.
A D V E R T I S E M E N T S
- Hutchinson, KS, USA