CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have already caught on fire.
10.0
really awful
Crashes / Fires:
15 / 1
Injuries / Deaths:
11 / 1
Average Mileage:
52,678 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2005 Dodge Durango. The contact stated that a notification was received for NHTSA campaign number: 15V313000 (air bags) several months ago. The contact was unable to schedule the repair for longer than six months, which was unreasonable. The dealer did not place the contact on a waiting list and the contact called for several months. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact was not experiencing a failure. Parts distribution disconnect.
The contact owned a 2005 Dodge Durango. The contact stated that while driving 15 mph, he approached a curve and tried to avoid an oncoming vehicle. The contact stated that while depressing the brake pedal he turned the vehicle to the right and as a result, the contact crashed into another vehicle and the air bags failed to deploy. There were no injuries. A police report was filed. The vehicle was towed to an independent mechanic where it was not diagnosed or repaired. The vehicle was deemed destroyed. The contact received notification of NHTSA campaign number: 15V313000 (air bags). The manufacturer was not made aware of the failure. The failure mileage was 148,000.
The contact owns a 2005 Dodge Durango. The contact received notification of NHTSA campaign number: 15V313000 (air bags) however, the part to do the repairs was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The contact had not experienced a failure.
The contact owns a 2005 Dodge Durango. The contact received a notification of NHTSA campaign number: 15V313000 (air bags) however, the recall part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2005 Dodge Durango. The contact received a recall notification for NHTSA campaign number: 15V313000 (air bags). The part needed was unavailable to perform the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
- Marietta, GA, USA
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The contact owns a 2005 Dodge Durango. The contact received notification of NHTSA campaign number: 15V313000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2005 Dodge Durango. The contact received a notification of NHTSA campaign number: 15V313000 (air bags); however, the recall part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified O the issue. The contact had not experienced a failure.
The contact owns a 2005 Dodge Durango. The contact received notification of NHTSA campaign number: 15V313000 (air bags) and stated that the part was not available within a reasonable timeframe to schedule the recall repair. The dealer placed the contact on a waiting list. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact had not experienced a failure.
Humble isd we have been attempting to have a Dodge Durango serviced at texan Dodge here in humble, tx for the past several months. We received a recall letter to have this work done, & the dealer here has failed miserably to service the recall. I have spoken with amanda on 7/30 & a richard on multiple occasions. They were to get back with me to schedule this required service. Texan Dodge address: 18555 eastex fwy, humble, tx 77338 phone:(281) 359-7100
The contact owns a 2005 Dodge Durango. The contact received notification of NHTSA campaign number: 15V313000 (air bags); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
For many months Dodge has known about the potential for the airbag to deploy spontaneously. (I called them then when I first heard about the problem on the news) I finally received a recall notice a couple weeks ago and it advised me of the potential problem but that they will not have the parts to fix it for an indefinite amount of time. I have heard reports that it could be 2 years before it may be fixed. I feel that this is a ridiculous length of time to secure the safety of my family. Is it possible to expedite this repair or to make my car a part of the new decision against Chrysler to buy back the car? there wasn't a specific incident that prompted my complaint. Thank you.
The contact owns a 2005 Dodge Durango. The contact received notification of NHTSA campaign number: 15V313000 (air bags) however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2005 Dodge Durango. The contact received notification of NHTSA campaign number: 15V313000 (air bags) and stated that the part needed was not available within a reasonable timeframe to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The contact had not experienced a failure.
I have replaced the cylinder switch on my truck which cost me $465 to get a new 1 in order to crank my truck aaa repaired this for me in 2014, I've also had a leak sealed up in the coolant area all my freon was leaking out now the windows on the truck will not go down the only thing that opens is the sunroof.I had the truck put on a machine at a shop here they said it was the canbus system under the hood that is inside the computer that is causing this but my truck also has a recall on it as well, I have a white 2005 Dodge Durango hemi 7.5L truck VIN number [xxx] yet to hear anything on the recall 07/25/2015. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2005 Dodge Durango. The contact received notification of NHTSA campaign number: 15V313000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2005 Dodge Durango. The contact stated that the air bags warning indicator illuminated intermittently. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The VIN was not available. The approximate failure mileage was 130,000.
The contact owns a 2005 Dodge Durango. The contact stated that the air bag warning light illuminated continuously. The contact received notification of NHTSA campaign number: 15V313000 (air bags); however, the parts were unavailable to perform the repairs. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was unknown.
The contact owns a 2005 Dodge Durango. The contact received a notification for NHTSA campaign numbers: 14V354000 (air bags) and 15V313000 (air bags); however, the part needed was unavailable to perform the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
A D V E R T I S E M E N T S
- Peoria, IL, USA