The contact owns a 2013 Dodge Durango. The contact stated that while driving 65 mph, the contact heard a loud popping sound coming from the rear of the vehicle. The contact continued driving to her residence. The contact stated when exiting the vehicle, she became aware the front driver side headrest was gaped open. The contact called marmie Chrysler Dodge Jeep Ram located at 1724 10th St, great bend, ks 67530, (620) 792-2571 and made the dealer aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer had not been informed of failure. The failure mileage was 103,000.

- Great Bend, KS, USA

The active head restraint on the passenger side deployed suddenly without warning. We were traveling on a city street at approximately 30 mph. The passenger was hit on the back of the head and had a severe headache. There was no nor has there been any rear collision. After examining the inside of the restraint I could see broken pieces of plastic that appeared to had been keeping it together.

- Sand Springs, OK, USA

On July 10, 2020, while driving 45 mph on a straight highway, my driver side headrest deployed into the back of my head causing a severe headache. I was not involved in an accident. It just randomly deployed. I have since researched and found that this is not the first incident and that there has been no recall issued for it. I am now forced to pay for a repair that is caused by a faulty piece of equipment. It is only a matter of time before the passenger headrest does the same. I have three teenagers, and I am very concerned that this could happen to them and cause an accident.

- Fuquay Varina, NC, USA

Driving the vehicle on highway when the passenger side headrest popped open. Airbags did not deploy.

- Las Vegas, NV, USA

The passenger headrest deployed with accident. Nobody was in the vehicle when it deployed, it was parked. It was immediately noticed when a passenger attempted to reenter the vehicle and could not sit properly.

- Indian Trail, NC, USA

Passenger headrest deployed on its own hitting passenger in head. Headrest now will not close and appears to have broken plastic pieces inside, causing it to remain at an odd angle. Vehicle was parked at time of deployment.

- Chesapeake, VA, USA

I purchased a 2013 Dodge Durango from new smyrna beach Chrysler Dodge Jeep at the end of July 2018. The morning after we purchased it the car wasn't acting right and wouldn't start. After having my vehicle up there until the end of August they finally replace the fuel relay pump. I got a letter saying that there's a recall on the vehicle and the part that was put in was a part of the recall. My vehicle started acting funny and doing the same things that it did less than two years ago. It's been struggling to start and I have video of it from less than two years ago and now doing the same thing. I had my vehicle towed to the dealership and they told me that my battery was dead and they couldn't do anything until I replaced it. My battery was not dead when I left my house and this is what the recall does it drains the battery. I was almost in an accident less than two weeks ago when my car stalled while I was driving home with my four children in the car. The dealership made me purchase a new battery and are asking me to get an authorization from Chrysler to cover the charge and the part of I have to now pay for that too. I looked my car up and it's showing other recalls as well. I reached out to gibs law firm because they have a huge class action suit because of my same issue. My family is struggling and my husband is missing work because we don't have our vehicle.

- Edgewater, FL, USA

Head rest popped out while driving.

- Houston, TX, USA

Head rest popped out and into back of head while driving on both driver side and passenger side. Occurred at different times, not simultaneously.

- Waller, TX, USA

While driving down the road the passenger side rest deployed hitting my wife in the back of the head. On further inspection the plastic holding the latch had broken.

- Ruth, MS, USA

The vehicle was stationary, parked in a garage overnight when the head restraint partially deployed. Upon touching the headrest to investigate the head restraint fully deployed.

- Denver, CO, USA

While driving, my headrest suddenly deployed and gave my head a jolt and left me with neck pain and discomfort in my shoulder.

- White Plains, MD, USA

Vehicle was stationary in my driveway, I was sitting in the driver seat. Vehicle was running, but in "park", driver's door open. My husband reached in from outside to hug me goodbye, and the driver's side headrest popped open. Powerful enough to move my head forward, but not powerful enough to cause pain or injury. We tried to put it back together (not realizing that there was an airbag in there), and were unsuccessful. I drove approximately 4 miles to work afterwards, adjusting the seat a bit so as not to impede my posture.

- Hemet, CA, USA

I was driving approximately 25 mph, & slightly tapped on the brake to slow down, and my headrest deployed & popped out and hit me in the back of the head while I was driving down the road. It startled me, but also popped out hard enough to cause a headache.

- Milton, FL, USA

Within one week time frame, both front headrests suddenly and loudly snapped apart with a loud bang and propelled forward with great force. My husband was in the drivers seat when it happened on that side but luckily did not have his head resting on it. We were merging onto the interstate when it happened and the horrible noise made us slam on the brakes and almost come to a stop. It was a huge shock and very scary. Sounded like a gunshot going off. The second passenger headrest exploded open today with my sons head resting in it. It jerked his head forward and hit him on the temporal side of his head. Complaints of a headache so far. We were parked when this happened. Consumer stated her husband called both local Dodge dealership that they had bought the car from and then also called Chrysler after Dodge. There was nothing that could be done. Contact did not have an active warranty through them and there were no specific recalls out on the headrests at this time. The two front headrests were replaced with non-Dodge brand generic ones. Contact kept the original malfunctioning ones just in case they would need to be looked at some point.

- Sherwood, AR, USA

My drivers side headrest came apart and hit my husband in the back of the head. All he did was sit in the seat, there was no impact of any sort and the vehicle was not in motion.

- Cincinnati, OH, USA

I went to my neighbors house put my vehicle in park and left it running, I got out went inside for not even 5 minutes, when I opened the driver door I noticed the headrest safety thing has deployed.

- Lumberton, MS, USA

As we were getting in the truck the driver side airbag on the head rest exploded. Thank god I wasn't in the seat just yet when it went off.

- Hope Hull, AL, USA

After arriving home and placing the car in park I was struck in the back of the head. The active headrest restraint failed causing it to release. The plastic holding tabs appear to be broken off.

- Bakersfield, CA, USA

While driving at normal speeds and with no collision, front passenger active head restraint on 2013 Dodge Durango citadel spontaneously deployed. Luckily, passenger seat was not in use at the time. Head restraint cannot be reset, because plastic holding bracket is now broken.

- Altha, FL, USA