This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Dodge Durango. The contact stated while driving 55-?"60 MPH, there was an abnormal exploding sound detected. The contact pulled over and noticed that the driver's side headrest air bag had exploded without warning or impact. The contact sustained a headache, but medical attention was not provided. The contact called the local dealer, who stated that repairs were not covered under warranty. The vehicle was not diagnosed or repaired. The manufacturer was notified and opened a case and informed that the contact that the repairs would be at her own expense. The failure mileage was approximately 171,088.
The contact owns a 2013 Dodge Durango. The contact stated that while the vehicle was parked, the driver's side headrest deployed prematurely. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 95,820.
The contact owns a 2013 Dodge Durango. The contact stated that while reversing into a parking space, the driver's side front seat headrest was deployed without impact. The contact sustained an injury to her head; however, no medical attention was received. No warning lights were illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was 146,000.
The contact owns a 2013 Dodge Durango. The contact stated while the vehicle was stationary, the passenger-€™S side front seat headrest air bag deployed inadvertently. The contact stated that the check engine warning light was illuminated. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer was not informed of the failure. The failure mileage was approximately 95,000.
2013 Dodge Durango. I was leaving work, got in car, put on seat belt and head rest deployed. I can see that the brackets holding the pin in place broke causing it to deploy.
The contact owns a 2013 Dodge Durango. While driving approximately 50 mph, the anti-whiplash cushion detached from the headrest on the front passenger seat. The vehicle was not taken to the dealer or an independent mechanic for diagnostic testing. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 69,000.
The contact owns a 2013 Dodge Durango. While driving 55 mph, the headrest detached from the driver's seat. The contact stated that the vehicle was equipped with rear collision sensors that caused the failure. Autonation Chrysler Dodge Jeep Ram & Fiat in phoenix, Arizona confirmed that the rear collision sensors were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the issue. The failure mileage was 76,000.
A D V E R T I S E M E N T S
- Lithonia, GA, USA