This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On November 7th, 2020 while driving on a avenue multiples engine and electrical warning reveal on the vehicle dashboard and all of the sudden the steering wheel got really hard, the check engine light came up, the brakes light, and a message stating "service shifter"; this all happened on a nick of time while I have my whole family in the car, very unsafe.
The fuse box keep blowing the emc fuse and now power steering want work the fuse box was smoking like it was on fire and I called the dealer said nothing they can do and I pulled said have recalls on my Dodge and I want to know why if they fix it why it still giving me trouble I have a disabled wife and kids has to ride this car to drop now it not able to be drove because can't keep the fuse from blowing and shutting the whole car down if I have I file a law suit against Dodge because my family could have got burn up in car that is defeated and has had recall and not fix the issues either the dealer lied and said they fixed or it wasn't fixed at all I be a manicure for 34 years and I know because I work on Dodge Ford Chevy all the time and I sure ant no dumb [xxx] but anything happens to my and the car issue not fix I will contact a lawyer over this matter as today because I call 3 places and nobody want to get it in the dealer just because it says issue fix come now I ant dumb and I ant paying for a recall defect to be fix when it should been fix from the get to information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Bought a used Durango 5 months ago at an official Dodge dealership in New Hampshire, was told that it was in great condition. Came back to the same car dealership for a state inspection to find out that they failed us for a leaking steering gear/rack, charging us an overpriced cost of $1900. Come to find through another mechanic shop that this was not worth a fail and that it was not in need of an immediate fix. The Dodge dealership made us feel pressured to get this fixed right away. The 2014 Durango with only 63000 miles should not already have an issue like this.
Three weeks ago, the power steering failed on my SUV while in motion on a city street. It tightened up severely, making it very difficult to steer. The Dodge dealer says the electric power steering control module is faulty and the part is on back order. Today (Dec.19), I was told the part would not be available until sometime in January. A parts representative offered to locate a generic part from another manufacturer, which I declined.
- Conyers, GA, USA
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2 weeks ago my steering went out. My mechanic says the electric power steering is faulty and the part is on back order and no one can tell him when it might be available but the manufacturer did tell him that there are 160 customers waiting on this part. I am currently without a vehicle due to this, as are the other 159 customers waiting.
The contact owns a 2014 Dodge Durango. While driving, the temperature gauge and power steering indicators illuminated. The contact drove home, inspected the vehicle, and diagnosed that the water pump failed. The contact stated that the water pump failed due to defective materials. The vehicle was not taken to a dealer for diagnostic testing or repairs. The manufacturer was notified of the failure. The failure mileage was 60,000.
Vehicle is a new company vehicle and had approximately 507 miles on it when the incident occurred. I was driving and vehicle lost power steering and started to smoke from under the hood. Pulled into next safe parking lot and opened hood. Couldn't see any flames and after about 5 - 10 minutes smoke stopped. Tried driving vehicle and it seemed ok except for no power steering. Drove vehicle home and called the 800 number for customer service for Chrysler, Dodge and they told me to call a local Chrysler, Dodge dealer for a service appointment. Called local dealer and they told me to bring vehicle in two days later for service. According to the invoice, the power steering pump leaked from behind the pulley. Fluid also leaked onto the serpentine belt. Updated 03/11/15
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- Walpole, NH, USA