On my way to labor & delivery, my steering wheel locked up, a light and message came on that said, "power steering unavailable". I could not turn left or right and since I was already turning left when it locked up and went straight, I nearly hit all the cars parked on the side of the street. When I left the hospital, the light was off. A week later, the light came back on and stayed on. The steering wheel locked again as we were driving down a main road and we almost hit the car in the lane next to us because when it locked up, it snatches the wheel from wherever we have it to a locked straight position. This is unacceptable when you are pregnant with 3 children in the back. I should not have to worry about crashing into people without notice. We got it checked out and they said the electric steering rack needed to be replaced for a whopping $4500. On a 2019 vehicle, that is unacceptable. It is not safe to drive and now I have been without a vehicle for 3 months now because everyone keeps telling us that the part is on back order.

- La Marque, TX, USA

While visiting Mississippi from Indiana, in July, I kept getting a "power steering unavailable" "need service". I called and was going to take it to a shop there but the message went away the next day. We made it back home to Indiana and I immediately made an appointment and dropped my vehicle off. They called the next day and said the message never came up for them, so they reset the system to prevent it from happening. They said the part is very expensive so if the issue isn't going on while they have the vehicle then they can't just replace it. Fast forward to today. While driving on the hwy with 2 of my children the message pops up again and power steering went out. Very scary. Thankfully I was able to get us home safe but yurning the wheel was almost impossible. I plan to call the dealership in the morning, but this is ridiculous and very dangerous.

- Indianapolis, IN, USA

After dropping off my oldest daughter at preschool, I drove for roughly 2.5 miles and parked the car, I suffered a total loss of power steering. The truck has a completely electric steering system. This occurred 10/31/2019. On this date I took the vehicle to the local dealership for diag. They called 11/1/2019 and stated that it needed a new steering rack. It is now 11/19/2019 and the part is still on back order. Chrysler keeps pushing the date back. I still do not have the vehicle back and not definitive date of return. If this would've happened with my daughters in the car while driving down the road it would've caused a serious crash.

- Pittsburgh, PA, USA