This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving my driver side sliding door on my 2005 Dodge Grand Caravan SXT shattered. This is the second time in 1.5 years that the side door glass shattered while driving. The first incident was December 20, 2006 and the passenger door glass shattered. Both times while driving for no apparent reason. I called Chrysler who said they have never heard of this and offered 2 reasons, 1) sudden change in temperature (neither time was there a drastic change in temperature) and the second reason given was possibly a scratch on the glass if I had scrapped them for some reason. They also informed me that my van was out of warranty. I knew that and glass is not covered under warranty any way. It seems more than a coincidence that 2 separate pieces of original factory glass on separate doors would shatter in this way. I always use the automatic opener and closer and very rarely is the door manually opened or closed (either doors). It is a safety hazard as this vehicle is purchased by many people with medium to large families and carry children. When the glass shatters and you need to continue driving until you can get the glass secured people or children that may be inside will have glass all over them. In short Chrysler refused to pay for any replacement glass or acknowledge it could be an issue and to my knowledge is not being investigated by Chrysler/Dodge for a possible design flaw either or defect in glass.
2005 Grand Caravan with privacy glass, I was standing 10' from car parked in driveway past 14 hrs, left rear side window exploded outward sending glass shards 10' perimeter. Ambient temp was 67'F.
- Livonia, NY, USA
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- Kansas City, MO, USA