Vehicle was sold to customer without recall NHTSA 11V-139 being installed in Nov 2011. Customer never notified; however, the vehicle had a window switch failure in Feb 2012 at about 60K miles at which time the dealer used L25 instead of a complete win module replacement. Custumer was not told of the replacement and it was not reported to carfax or other entities. May 13, 2013 after a distance trip, custumer parked the vehicle for 2 minutes. When attempting restart the vehicle had power but would not start and shifter was locked. Diagnosis shows full failure of the win module. The L25 recommended partial replacement did not prevent failure. Even though no accident occurred, customer was travelling from md to va and shutdown could have occurred on highway 301 or I95. Upon confronting the dealer, dealer stated that they do not have to disclose the recall or have to perform the work even though the dealer service instructions on July 2011 stated that the dealer must complete the recall before retail delivery. Consequently, this vehicle was one of the ones that needed a full replacement and not a partial.

- Mckenney, VA, USA