The contact owns a 2019 Dodge Grand Caravan. The contact stated that the driver's side sliding door made an abnormal clicking and buzzing sound while closing. Additionally, the passenger's side sliding door failed to open as intended and remained closed. The vehicle was taken to the dealer, where it was diagnosed, and it was determined that the door actuators needed to be replaced. The vehicle was not repaired due to the cost. The contact later received notification of Warranty Extension Number: XV1 (Driver and Passenger Sliding Door Power Lock Actuators). The vehicle was taken to the dealer, where the contact was advised that the repair was not covered because the vehicle had exceeded the required mileage. The current mileage was 130,234. The dealer referred the contact to the manufacturer, who informed the contact that assistance would not be provided because the vehicle had exceeded the required mileage, even though the contact had previously reported the failure. The vehicle was not repaired. The failure mileage was approximately 96,000.

- Henderson, NV, USA

The contact owns a 2019 Dodge Grand Caravan. The contact stated that the driver's side sliding door failed to open. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the door actuator had failed. The mechanic replaced the door actuator; however, the failure recurred. The vehicle was not repaired. The dealer was not notified of the failure. The contact later received an Extended Warranty letter related to the failure. The manufacturer was contacted and informed the contact that the vehicle was not covered due to the mileage. The failure mileage was approximately 94,000.

- Lake Worth, FL, USA