The contact owns a 2019 Dodge Grand Caravan. The contact stated while pulling into the top of a driveway on an incline in 8-degree weather, the contact became aware of an abnormal odor. The contact stated that upon inspecting the vehicle, the contact became aware that the rear bumper had melted significantly and was dripping big fragments of plastic onto the ground, causing the passenger's side taillight to be pulled 1/4 inch down. The dealer was notified of the failure and informed the contact that a fee would be charged for the repair. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 96,000.

- De Soto, MO, USA