really awful
Crashes / Fires:
1 / 1
Injuries / Deaths:
2 / 0
Average Mileage:
15,496 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Dodge Journey electrical problems

electrical problem

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2014 Dodge Journey Owner Comments (Page 2 of 2)

« Read the previous 20 complaints

problem #13

Jun 052015


  • 20,000 miles


I purchased this car in Feb 2015. Family and I drove 900 miles from ga to NJ for a funeral. The car would not start, no lights, power steering, nothing! the non-Chrysler dealer blamed Chrysler and Chrysler blamed the non-Chrysler dealer. Chrysler roadside picked up the car Saturday morning and took it to a NJ Chrysler dealer for repair. My family and I had to return to ga on Sunday night. No one provided us with a rental car to return home. We had to secure/pay for a rental vehicle on our own. On Monday (2 days later) the NJ Chrysler dealer had not looked at the car. On Tuesday (3 days later) the NJ Chrysler dealer told me it was the BCM (body control module) = one of the computers and the part was on backorder with no eta. This car had 18K miles and a 2014 when I bought it less than 4 months earlier. I called Chrysler warranty that assigned a case manager. On Wednesday (4 days later) case manager contacted me to submit my receipts for rental car reimbursement, they have a rental car for me in NJ and not ga, and trying to expedite backorder part. I told the case manager that I don't need the rental in NJ, I need it in ga. Have not heard from her since. I am so disappointed in the lack of quality customer service I received from the everyone involved. I am afraid to drive this vehicle from NJ to ga as what is being told to me will be the case in order for me to get the car back. This car is still under warranty and provisions should be made to accommodate me for the repair and inconvenience. I have not received either from Chrysler corporation or the non-Chrysler dealer. I will never by a Chrysler or recommend it to someone.

- Smryna, GA, USA

problem #12

Apr 092015

Journey 4-cyl

  • Automatic transmission
  • 13,000 miles
The contact owned a 2014 Dodge Journey. While traveling at an unknown speed over a pothole, which caused the vehicle to lose power, shut off, and flip over more than five times. The contact mentioned that the air bags did not deploy. A police report was filed. The contact sustained a whiplash, a punctured lung, a bruised body, and a brain injury which required further medical attention. The passenger sustained whiplash and minor bruises to the body. The vehicle was not inspected or diagnosed. The vehicle was destroyed. The manufacturer was not notified of the failure. Updated 6/4/15

- Pasadena, MD, USA

problem #11

Dec 162014


  • miles
While driving my car my radio would black out at first I thought I was going crazy then at random points and speeds over the next few weeks my radio screen would go out for a few seconds and turn back on then it turned into the heating controls and now I have had the radio replaced but it still blacks out and now my heat has started turning on by it self I am afraid that my car may gradually start to just turn off.

- Columbia, MO, USA

problem #10

Oct 092014

Journey 4-cyl

  • 400 miles


Our dvd/navigation system randomly powers off and restarts while we are driving. The system has been "updated" and has been completely replaced the dealership but the problem continues to occur. We have had this issue addressed 3 times and our vehicle is in the dealership again right now.

- Fort Belvoir, VA, USA

problem #9

Feb 262015

Journey 6-cyl

  • 32,732 miles
Thursday Feb 26 2015┐ 6:00 pm noticed engine light on Friday Feb 27 - 8:00 am take car to village Chrysler┐ ajax for assessment make appointment for sat Feb 28 2015 at 1:30 pm to assess engine light on ok to drive car per village Chrysler ajax service advisor. Friday Feb 27 - 8:00 pm during drive to/from work: Computer message: 1. remote start disable 2. noticed car will not shift into 6th gear on hwy. Home from work: Noticed engine oil on driveway, pull in and check oil no oil on dip stick, engine oil all over engine and ground. Unknowingly I drove the car for ~150 km with no oil! sat Feb 28 - 1:00 pm add 3 liters of oil to take car to village Chrysler ajax service results: 1.engine light codes: No explanation of codes from village Chrysler ajax service advisor. A.code: P06dd stored engine oil pressure control circuit stuck off B.B156D-00 stored low voltage differential signal (lvds) video cable- 2.no details of my explanation of my sequence of events on service order! 3.oil adapter housing leaking (cracked manufacture design issue) 4.replaced adapter housing: Part#: 68105583-aa C/w associated parts under warranty - known issues with cracking housing. 5.when asked if any engine damage while driving with no oil - village Chrysler ajax said guaranteed no engine damage because at least one liter on oil was still circulating in engine! bs. 1.now I'm concerned this will happen again and possibly cause a fire while driving on the hwy... 2.plausible damage to engine as a result of unknowingly driving all day with no oil in engine! 3.I don't feel safe in this car!

- Ajax, Ontario, Canada, L13 3j5, NY, USA

problem #8

Feb 112015


  • 500 miles
The contact owns a 2014 Dodge Journey. The contact stated that when locking the vehicle and exiting, all four doors unlock independently. The failure occurred multiple times. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 500.

- Savannah, GA, USA

problem #7

Mar 012014


  • 350 miles


Roughly 1 month after purchasing vehicle the radio screen would fade out and turn black. After several visits and updates at the dealership, we involved corporate who instructed the dealership to replace the radio. The vehicle is still having similar issues, but now the entire dash, air/heat, and radio will shut off for a brief second and then the radio will power on. Corporate is still involved and now they are saying they had not replaced the radio, but the touchscreen. Now, we have yet another rental. Our vehicle has begun shocking passengers as they exit. This is not a tiny shock, but a painful jolt that impacts the passengers on a regular basis. The process of getting my new vehicle properly fixed has been a complete nightmare. I have been a Dodge customer for years, purchasing several vehicles, but never again. The lack of customer service is a joke and I am concerned for the safety of my family while driving this vehicle!

- Fort Belvoir, VA, USA

problem #6

Dec 052014

Journey 6-cyl

  • 1,500 miles
Our 2014 Dodge Journey was parked for 5 days while we were on a bus trip. We returned on a cold winter night in December. Vehicle battery was dead. Used emergency key to open driver's door but obviously all electrical stuff was dead. Fortunately, our friends had jumper cables. We got the vehicle started and returned home without incident. Left vehicle parked in garage for 5 days and couldn't repeat problem. Still don't trust leaving it parked for more than a day or so because it smells like the same problem I have with my 2013 Chrysler 300C. The 300 had another problem of stalling on the highway. Journey has most of the same body and engine electronic controllers as the Chrysler which wouldn't start in my garage. I would have to jump-start it. By the time I drove the 300 to the dealer, generator charged the battery and dealer couldn't repeat the problem. This cycle with the 300 was repeated a 2nd time a week later. Dealer installed service bulletin controller updates but claimed they were unrelated to my problem. Bought and use a trickle charger now because I don't trust either car. I think Chrysler has an issue with their electronics. Hope they're not covering it up like Ford with their ignition key. My next letter is going to [xxx] (fca CEO). Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Commerce Township, MI, USA

problem #5

Nov 292014

Journey 6-cyl

  • 9,900 miles
I was slowing down and turning right into my driveway when the engine stalled. I was going 8 mph when I noticed I had no power steering and the rpms were at 0. my engine stalled for no reason. I have push button start/ignition, so this is not a case of a heavy keychain moving the ignition into auxiliary or off mode.. this is my wife's car and she drives my son and daughter everywhere. I am very worried this could happen in a dangerous situation or at higher speed! I'm not a mechanic, but I have noticed with the V6/auto 6 speed transmission, this car has very strange shifting programs / "curves". it seems to shift early and sometimes when slowing down, it's like the transmission doesn't downshift quickly enough. That may be the cause for what it's worth. Bottom line, I need to know it's not going to do this again with my family in the car!

- Canton, OH, USA

problem #4

Feb 102014


  • 2,006 miles
When driving the vehicle the main screen radio/air control as well as dash board will go black, it is almost like the vehicle will cut off going down the road and after a few seconds everything will work again. I have had this problem since I bought it and before the first oil change was due after having to commute to work long distance for a few months and now having 14,000 on it I am still having this issue and cant seem to get Dodge to fix the problem all they want to do is updates well after 7/8 months we all know updates are a waste and just away for you to say you don't know what's wrong or don't want to fix it because it cost to much. The customer services is a joke and I spent way to much money on a new SUV to have this much trouble. Stay away from Journeys.........

- Williamston, NC, USA

problem #3

Jul 152014


  • 1,000 miles


Upon starting the vehicle the radio and climate control screen freezing not allowing any use. After a period of time it starts working. Can not adjust air hot or cold and can not change radio stations. At dealer on 8/13/14 and advised no updates for system.

- Benton, AR, USA

problem #2

Jul 172014


  • 8,500 miles
Dvd system stopped working. Thought dvd was just stuck in the player. Took the vehicle to the dealer to fix and was informed it just quit working. Have not had the vehicle 3 months and now having to wait for a new dvd system, hoping no other issues arise!

- Russellville, TN, USA

problem #1

Mar 272014

Journey 6-cyl

  • 1,800 miles
The vehicle will fail to start initially. After several attempts the vehicle will start and the check engine light will appear. Also sometimes while driving the vehicle will cut out and the dash will go blank and have all of the warning lights illuminated, I.e. ABS, airbags, ESC, TPMS, engine mil, and service AWD. The wipers will turn on by themselves and the blinkers or hazard lights wont work. This is concerning due to the lack of availability to warn other drivers on the road.

- Raeford, NC, USA

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