This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The drivers side seatbelt is coming unlatched while operating the vehicle. This happens sometimes with very little tension and almost always when a more sudden stop is needed. I have researched online and this appears to be a recurring problem with this vehicle specifically. I attempted to have it repaired but the cost was over $700 which I am completely unable to afford. In my opinion, an item as essential as this should not so easily malfunction and should be required to be repaired by the manufacturer immediately since it is clearly a problem had by many others.
We bought a brand new 2016 Journey. After two years of owning (with no accidents or issues) we had a situation where we had to slam on the brakes due to the car in front of us randomly slamming on their brakes. My child was in the back seat in a seat belt and the seat belt came unlatched, he ended up hitting his head on the back of the front seat. Although there was no accident, it could have been much worse. This is the second seat belt we have had issues with in this car. We can continue to get them fixed but what if something worse happens and another belt goes bad? this is our families safety and the belts continue to prove to be faulty on a car we brought brand new.
When I'm trying to put my seatbelt in, it doesn't always catch. It will slide back out. This first started in the first year of us buying. It had 17 miles on it when I bought it. It came out while driving one time.
- Douglasville, GA, USA
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- Taylorville, IL, USA