Notes: The 2002 has the well-known and documented problem with their dashboards falling to pieces, but it also has engine failure from oil sludge. That's a doube shot of awful in your morning coffee.


pretty bad
Typical Repair Cost:
Average Mileage:
83,015 miles
Total Complaints:
506 complaints

Most Common Solutions:

  1. Dodge should recall the dashboard (safety issue) (276 reports)
  2. not sure (112 reports)
  3. replace dashboard (98 reports)
  4. class action lawsuit against Dodge for inferior dashboards (15 reports)
  5. bought an aftermarket dash replacement (3 reports)
  6. dashboard, vents, radio replacement (1 reports)
2002 Dodge Ram 1500 accessories - interior problems

accessories - interior problem

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2002 Dodge Ram 1500 Owner Comments (Page 13 of 26)

« Read the previous 20 complaints

problem #266

Dec 012010

Ram 1500 SLT 4.7L 8cyl

  • Automatic transmission
  • 112,000 miles


Dash has cracked all the way across in numerous places. It is an eyesore and needs to be recalled and fixed. Dodge needs to step up and fix a bad situation.

- , Cropwell, AL, USA

problem #265

Jun 282008

Ram 1500 SLS 4.7L V8

  • Automatic transmission
  • 75,000 miles

My problem was first reported to Dodge and NHTSA in July 2008. At that time I was told by Dodge to contact my local dealer, but after reading other posts I felt they would not replace the dash under a defect warranty. As my dash has gotten worse I thought I would check online to see what Dodge has done and they have done NOTHING about these dashboards. As many other people have posted I will not buy another Chrysler/Dodge product. I feel we all are dreaming that our nightmare with Dodge will end. Doubt it.

- , Murrieta, CA, US

problem #264

Dec 232010

Ram 1500 V8

  • Automatic transmission
  • 134,400 miles

Thought "hey we can just cover up the cracks. Now I see a lot of other have this problem. Now I am worried.

- , Lamont, FL, USA

problem #263

Jul 062009

Ram 1500

  • Automatic transmission
  • 150,000 miles


click to see larger images

cracks in dashboard cracks in dashboard

Dodge step up to the issue and get this taken care of. This ruined me to buy another dodge especially if they don't get it taken care of. I was told by a dodge dealership that I did not keep the dash moist enough, more less telling me that I didn't clean it enough. What a crock of an excuse.

Everyday that I get in my truck and see this it just ruins my day.

Update from Mar 27, 2013: Cracks are getting worse and there are areas of the dashboard that are about ready to fall through.

- , Shawnee, KS, USA

problem #262

Nov 192010

Ram 1500 Sport 5.9L

  • Automatic transmission
  • 69,650 miles

I bought thi thing new and paid for it then and there and have taken great care of it and to have a crack all the way across the dash on something as new as this starts messing up it is just not exceptable I love my Dodge products but if I can't count on the quaility of these things any more I will buy something else in the future.

- , Shelby, NC, USA

problem #261

Apr 092009

Ram 1500 4.7L

  • Automatic transmission
  • 89,000 miles

Once one crack started more followed each month. Looks bad. Dodge needs to pay,if it falls in, dash could cause problems of safety.

- , Athens, OH, USA

problem #260

Nov 022010

Ram 1500 4.7L

  • Automatic transmission
  • 120,000 miles


I keep my truck clean and make sure oil changed, transmission fluid changed and any other work that needs to be done. I don't abuse my truck and it makes me mad that the dash board has cracked. I have had other truck and kept them a long time and never have I had this problem.

- , Spanish Fort, AL, USA

problem #259

Jul 052010

Ram 1500 SLT 4.7L V8

  • Automatic transmission
  • 93,000 miles

When I bought the truck 4 years ago, the dash looked great. Within six months I started seeing small cracks appear around the area of the passenger air bag. The situation continued to worsen over time until I had my heater core replaced this summer. When they brought my truck to me, I was almost sick with how bad it looked. The grill that covered the defrost vents were nearly all gone. I don't even know how they were able to re-install the dash after the repair, it is in pieces.

- , Cleburne, TX, USA

problem #258

Oct 012010

Ram 1500 5.9L

  • Automatic transmission
  • 130,000 miles

I can't believe an auto manufacturer the size of dodge would ignore a problem like this. After all the hard earned money people spend on these trucks and cars , you want them to hold up and have some resale value. What a f**king joke -_-

- , Bowling Green, KY, US

problem #257

Mar 102010

Ram 1500 SEL

  • Manual transmission
  • 150,000 miles

click to see larger images

cracks in dashboard cracks in dashboard cracks in dashboard cracks in dashboard cracks in dashboard cracks in dashboard

try to pull up and cracked dash board and it cut me, cost is to much to replace afraid this problem might damage electronics and damage defroster vents and the looks are very intimadating and don't what other problems could arise.

Update from Nov 17, 2010: it is a 3500 not a 1500

Update from Aug 21, 2011: I now have two big holes in my dash one is about 8x10 inches and the other is about 7x9 inches its is time that Dodge step up and omit that they put faulty dash in these trucks, come be the company that you should be and make right.

Update from Aug 21, 2011: I now have two big holes in my dash one is about 8x10 inches and the other is about 7x9 inches its is time that Dodge step up and omit that they put faulty dash in these trucks, come be the company that you should be and make right.

- , Montevallo, AL, USA

problem #256

Jul 152007

Ram 1500

  • Manual transmission
  • 70,000 miles


dash is now in five sections and is a real pain. there are pieces falling off and dodge needs to take care of this situation or next time i will be forced to buy a japanese truck to keep it together.

- , Johnson City, TN, USA

problem #255

Apr 122006

Ram 1500 SLE 4.7L

  • Automatic transmission
  • 70,000 miles

Dash Boards definitely should last longer than than it takes to pay the car off in 4 years. This is a shame. The dash board has gaping cracks in it that are impossible to fix. I've given up all hope to fix and a replacement costs way too much so I have hid this ugly situation by covering with a Dashmat. This is only temporary though. Someday soon the whole dash mat will probably fall into the instrument panel...

Then I'll take the dashmat off and ride around for the whole world to see the CRAPPY materials that DODGE uses in it cars. That will speak volumes all by itself and should lead people to buy more of their trucks....NOT!

- , Tampa, FL, USA

problem #254

May 202004

Ram 1500 SLT 4.7L

  • Automatic transmission
  • 62,000 miles

I really like my truck ecept for the dashboard coming apart like it has. Dodge needs to recall these dashboards and have the problem fixed. I know serval people with Dodge Truks and have this same problem. At this present time I do not know if I will buy another Dodge or not, because the dashboard all to pieces in my truck.

- , Coldwater, MS, USA

problem #253

Jun 012007

Ram 1500 SLT 4.6

  • Automatic transmission
  • 91,700 miles

I bought this truck in 07, with one crack. I though it wasn't too bad, and I could fix it myself. WRONG! Soon after, there were multiple cracks, and it seemed like there was a new one every time I went over a bump or hit a pothole. I am very partial to Dodges, seeing how I used to work for them, but if this continues, I will take my business elsewhere. I cant afford $400 to put in a new dash, even if I do the work myself!!

- , Indian Head, MD, USA

problem #252

Oct 182010

Ram 1500 LT 4.7L

  • Automatic transmission
  • 52,000 miles

dodge has issues, if they want to be consider american made they need to back there product. Its no wonder american autos are losing sales. I am from th generation who lived breathed and died for the american auto industry.

- , Virginia Beach, VA, USA

problem #251

Jun 012008

Ram 1500 SRT

  • Automatic transmission
  • 50,000 miles

The dash (very top next to the windhshield) on my 2002 Dodge Ram 1500 began cracking with less than 50,000 miles and around the 4-5 year mark. Between 50-60,000, the entire top portioin of the dash cracked into pieces and fell behind the dash and into the a/c vents. I purchased a new top cover from an auto replacement parts company online for over $100 but it is a non-stock item and does not fit well. Now, the next section is cracked in half...i wonder how much this will cost me. maybe I should just sell this POS and buy a Tundra!

WHAT A POS!! I CANNOT BELIEVE I SPENT SO MUCH MONEY ON A TRUCK WITH POS PARTS. Not to mention, I have been screwed at the dealer twice!! I agreed to 7.1% financing and a month later i learned they submitted it at 7.3%- BASTARDS!!. Then i go to have one of the door mirrors fixed. The mechanic told me he would do it free if I got additional services. I agreed..LATER TO FIND OUT IT WAS A WARRANTY ITEM THEY WERE REQUIRED TO FIX FOR FREE. BASTARDS! I AM SO DONE WITH DODGE IT IS NOT EVEN FUNNY! HEY DODGE CEO RALPH GILLES - FU!

- , Port Saint Lucie, FL, US

problem #250

Jul 012006

Ram 1500 SLT 4.7L

  • Automatic transmission
  • 53,000 miles

Just what happened to the phase "RAM TOUGH" I've had my 2002 Dodge Ram 1500 since it was new; I had installed a carpeted dash cover a few months after I bought the truck so the dashboard would be protected from the sun. I even installed a retractable accordion style Sunshade.

In mid 2005, I was cleaning the Interior and removed the cover only to find three cracks in my dashboard, Since then I have noted more and more cracks to the point that now I have holes and pieces of dashboard falling down inside the A/C ducts and into the wiring of the dash area, also I should mention that since these pieces have fallen into the ducts, my A/C unit is not working properly in that the internal doors to divert hot and cold air are being blocked by these broken pieces and no longer open or close.

i feel that Dodge needs to man up and put out a recall. Look, I love my truck, it's my third one, and I've been a loyal customer for many many years. It's now time for Dodge to show their loyalty to its customers!!!

- , Sunrise, FL, USA

problem #249

May 112010

Ram 1500 4.6L

  • Automatic transmission
  • 65,500 miles

Dash looks horrible! I have 4 racks now and it looks awful. Dodge quoted the replacement piece at $317 dollars, not counting labor. Definitely too expensive to have repaired now. If problem not acknowledged or repaired, it will weigh heavily on my decision to purchase another Ram in the future!

- , Gibsonville, NC, USA

problem #248

Jul 272007

Ram 1500 SLT 4.6L V8

  • Automatic transmission
  • 55,000 miles

It is really good to find that I am not alone with the problem of the dashboard cracking. I am extremely upset with Dodge for not even responding to my request for help with this problem. I thought I was fighting this all by myself. Maybe if we all work together we can convince Dodge to take responsibility for all of our dasboards. My dodge now has 6 cracks and it appears that it will never stop.

- , Stephens City, VA, USA

problem #247

Oct 082010

Ram 1500 287

  • Automatic transmission
  • 54,000 miles


- , Rockingham, NC, USA

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