ANNOUNCEMENT: The Car Book 2018 is now online!

Ratings on over 1,000 new & used models going back 5 years, from the Center from Auto Safety. Learn more about The Car Book 2018 here. Notes: The 2002 has the well-known and documented problem with their dashboards falling to pieces, but it also has engine failure from oil sludge. That's a doube shot of awful in your morning coffee.


pretty bad
Typical Repair Cost:
Average Mileage:
83,500 miles
Total Complaints:
517 complaints

Most Common Solutions:

  1. Dodge should recall the dashboard (safety issue) (280 reports)
  2. not sure (113 reports)
  3. replace dashboard (104 reports)
  4. class action lawsuit against Dodge for inferior dashboards (15 reports)
  5. bought an aftermarket dash replacement (3 reports)
  6. dashboard, vents, radio replacement (1 reports)
2002 Dodge Ram 1500 accessories - interior problems

accessories - interior problem

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2002 Dodge Ram 1500 Owner Comments (Page 2 of 26)

« Read the previous 20 complaints

problem #497

Jan 302007

Ram 1500 ES 3.2lV6

  • Automatic transmission
  • 24,000 miles


The dash on my truck is in pieces. I am not happy about it, this is a problem that needs to be taken care of for safety reasons and it looks real bad. I called dodge for price to repair it, they told me it would be around 2500 dollars. I am very unhappy. I will never buy a dodge ram truck again.

- joserivera, Tampa, FL, USA

problem #496

Jan 012016

Ram 1500 SLT 4.7L

  • Automatic transmission
  • 81,000 miles

My 2002 Dodge Ram 1500 truck, developed several cracks on both the upper and lower dash panels. Now concerned the cracks will intersect and allow for large pieces to break off as reported by thousands of other owners. The cracks are unsightly and will eventually become a safety concern.

I am very disappointed in Dodge not taking ownership and responsibility for what is 100% their poorly engineered product. The fact that the cracks are due to age and heat sun exposure is the reason for the cracks as claimed by Dodge is disgraceful. I have a 2001 Toyota Avalon with 215,000 miles on it and the dash is in perfect condition. The Avalon had the same amount of heat and sun exposure as the Dodge Truck.

Shame on Dodge for turning their backs on their customers and waiting for a fatality to take place before they act is shameful. Hey Dodge! Didn't the tax payers give you millions of dollars to bail you out of a financial crises? How about showing your appreciation and now help out your customers that have defective products before someone is killed or seriously injured.

Update from Sep 24, 2017: Update: I wanted to let Dodge know, my complaint did not fall on deft ears. No not because of my posting but because of word of mouth. I have been told by many friends that they will never buy a dodge Chrysler product because of what they have learned about my experience and witnessed with my dash cracking and the fact that Dodge would not back up their product knowing they have thousands of people that own the Dodge Chrystler vehicles with the known defective dashboards. I didnt realize how many people i had touched with my story. I had also told them to watch the YouTube vieos of people who have tried to get help from C/D and were ignored.

- clay1ng, Collierville, US

problem #495

Aug 082006

Ram 1500 4.7L

  • Automatic transmission
  • 50,000 miles

i DON'T understand why Dodge hasn't replaced the dashboards or done a recall on this.

- David T., Gainesville, US

problem #494

Jun 012008

Ram 1500 LT 4.7L V8

  • Automatic transmission
  • 178,400 miles


The problem once it started only took a few months to completely break apart. The dash is defective and Dodge has a responsibility to fix and replace the dash.

- Michael T., Bronson, FL, US

problem #493

Nov 012006

Ram 1500 Lone Star 4.7L V8

  • Automatic transmission
  • 220,000 miles

The dash falling apart is a common problem with these vehicles, especially in the early 2000 models. This causes multiple problems, including where the defroster no longer blows correctly to defog the windshield. This is a driving safety issue.

- David R., Lewisville, TX, US

problem #492

May 012016

Ram 1500 SLT 4.7L V8

  • Manual transmission
  • 110,000 miles

click to see larger images

cracks in dashboard cracks in dashboard

The dashboard on my 2002 Dodge Ram 1500 is getting worse and worse by the day. The plastic is so brittle and fragile, that it is impossible to try to fix. Touching the dash only causes it to crack more. This has been developing over the past year but is suddenly getting much worse. Dodge should offer a replacement dash.

- Matthew E., Torrance, US

problem #491

Feb 152011

Ram 1500 SLT 4.7L V8

  • Automatic transmission
  • 50,000 miles


Dodge should have to fix the dash. Parts of the dash have fallen into the fan vents. pieces have fallen off when ive hit potholes

- modiverusa, Rockwall, US

problem #490

Jan 172017

Ram 1500 Hemi

  • Automatic transmission
  • 98,000 miles

What is the deal with cracking dashboards? After this many years you would think they could figure this out.

- David D., Keller, TX, USA

problem #489

Sep 062008

Ram 1500 SLT 4.7L

  • Automatic transmission
  • 66,000 miles

Just wish they would stand behind their product. It's a safety hazard and look horrible. I have 3 cracks through the vent piece. 2 cracks in the larger piece above my radio. The cracks are all the way through. i can't touch until i buy a new 2 part upper dash otherwise i will have more pieces to deal with. parts to replace range from aftermarket to OEM $600-1000.Dodge just needs to step-up and Make it right!

- Ryan S., Moun, WA, USA

problem #488

Dec 012010

Ram 1500 XLT 4.7 LITER v8

  • Automatic transmission
  • 90,000 miles

Dodge should be ashamed of the product they are turning out. They might only say it's a dashboard and it cosmetic. It ruined the hole look of the truck and is a safety issue with pieces of plastic dropping down in the vent. It's no wonder people are buying foreign cars and trucks no a days. They are the only ones made worth a crap anymore.

- eastridge, Knoxville, TN, USA

problem #487

Oct 302004

Ram 1500 SLT 4.7L

  • Automatic transmission
  • 20,000 miles


All these trucks need to be recalled the dash is a can be dangerous it looks very bad

- jimm62y, Sevierville, TN, USA

problem #486

Aug 032015

Ram 1500 360V8

  • Automatic transmission
  • 170,000 miles

The truck was a city work truck i bought in Aug 2015. . Has a dashboard cover so broken dash was not noticed, but it had begun to CRUMBLE. . NOT A REPAIRABLE BREAK.

NOW ON NOVEMBER 7, 2016 the front piece with the vents and radio has broken in several places though ZERO STRESS HAS BEEN INFLICTED ON EITHER.other than the weight of the cover.

Got on the internet to look for another one and freaked out at the price.. Glad I found this site cause that is unacceptable, and even if I bought one it would probably be also defective and unable to take the Texas heat if Dodge did not make sure to buy better ones for replacement ..

- davisraley52, Lampasas, TX, USA

problem #485

Apr 042014

Ram 1500 SLT 4.8L

  • Automatic transmission
  • 130,000 miles

The dashboard has broken and is falling into the vents and every time I turn the air conditioning on I get plastic blowing all over the windshield.

- earlie65, Terrell, TX, USA

problem #484

Sep 082015

Ram 1500 SLT V8

  • Automatic transmission
  • 213,356 miles

click to see larger images

cracks in dashboard

Bad car. Don't buy it because I bought the Ram 1500 slt but dashboard is bad, so don't buy it. The dashboard will crack after a few years. I traded it at Dodge dealer and bought a Toyota tundra because Tundras don't crack.

- Test I., Nyc, USA

problem #483

Jun 292016

Ram 1500 SLT 5.9L

  • Automatic transmission
  • 54,360 miles

I never realized how bad the dash was until this morning when I was doing a through detailing of my truck. I had seen one small crack a few years ago but didn't consider it a big deal at the time. But now there are several cracks running from the windshield to the front of the dash. Any pressure at all on the dash makes them spread open. I've had many vehicles over the years and have never had any of them with cracks in the dash. Even my old Rambler never had any cracks in the dash. From all of the complaints I see on line, there apparently is a problem with the material that Chrysler used in the production of these dash boards. I've been considering getting a new truck but now I have to repair the dash first and then rethink if I will get another Dodge/Ram truck. Considering my truck only has 54,000 miles on it, even though it is 14 years old, I think its pretty piss poor I have to worry about the condition of the dash before I can think about replacing the vehicle.

- Rich M., Willow Grove, PA, USA

problem #482

Sep 012010

Ram 1500 Ram 1500 4.7L

  • Automatic transmission
  • 85,000 miles

This cracked broken dash is a safety hazard. It hurts resale value and pieces of it have fallen down in so that baffles in air box don't open and close correctly, so air is warm and heat is cool. It sucks and I won't purchase another Dodge.

- Garland H., Winston Salem, NC, US

problem #481

Aug 292014

Ram 1500 Sport 4.7L

  • Automatic transmission
  • 99,964 miles

Obviously I am not the only Person with a dash that is cracked and continuing to crack. Dodge touted quality and workmanship. that certainly was a load of crap. My biggest complaint is the cracked dash, but I have also had paint issues 1 year after buying the truck. I have complained, but to no avail. Only have 115K on my 2002 but I think I have had enough. Next truck will not be a Dodge regardless of al the Slick ads.

- stephenlk, Scranton, PA, USA

problem #480

Oct 012014

Ram 1500 SLT 5.9L

  • Automatic transmission
  • 68,000 miles

Dash cracked to pieces on the front part close to windshield, rear portion has one big crack all the way across and is very brittle as you can poke a hole in it with a little pressure with ones finger. Would hate for the airbag to blow all these sharp pieces of broken plastic into the occupants..

- jwall, Meridian, MS, US

problem #479

Sep 032008

Ram 1500 SLT 4.7L

  • Automatic transmission
  • 68,000 miles

I was told that this was my fault and didn't care for it properly so I fixed it myself. Then four years later the same thing and now there's hardly anything left of the dash and it makes the truck ugly as hell to be such a good truck. I wished that Dodge will at least reimburse me so that I can purchase a cover or something.

- Terry H., Franklin, KY, USA

problem #478

Oct 312015

Ram 1500 SLT 4.7L V8

  • Automatic transmission
  • 212,000 miles

click to see larger images

cracks in dashboard cracks in dashboard cracks in dashboard cracks in dashboard

I have had several vehicles over the years some that were 10-15 years old and never had the dash board crack. I have seen cars that are 20 or more years old and there dash boards are not cracked. This is a safety problem if I was to get into an accident the pieces form the dash could possibly become shrapnel an cause serious damage or death to me or anyone in the truck with me not to mention the possibility of pieces falling into the vent and blowing in my eyes while driving and cause and accident that could lead to my death anyone in my truck or anyone else on the road this is a major safety problem that Dodge needs to address and recall

- agentoso31, Shelbyville, TN, USA

Read the next 20 complaints »

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