This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 1997 Ford Crown Victoria. The contact stated that while driving 25 mph the front end of the vehicle collapsed. The vehicle was towed to a local mechanic. The mechanic replaced the lower and upper ball joints on the passenger side of the vehicle. The contact called the manufacturer regarding the dangers of the lower and upper ball joints. The manufacturer informed the contact that since there isn't a recall there was nothing they could do. The failure could have caused a crash to occur. The failure mileage was 50,017. Updated 04/01/10. The lower suspension support stuck the pavement and the wheel became detached from the steering mechanism, which made the vehicle uncontrollable. Updated 06/07/10 the consumer no longer owns the vehicle as it was involved in an accident and totaled. The accident was not related to the ball joint failure. Updated 06/30/10.
- West Orange, NJ, USA
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- West Orange, NJ, USA