This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2003 Ford Crown Victoria. The contact stated that while driving at night with the headlights activated, both headlights inttermittenly and independently failed. The vehicle was taken to the dealer for diagnostic testing where the contact was awaiting diagnosis of the failure. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was 97,000.
Sudden headlight failure at night on freeway. Repeated intermittent headlight failures. This is a very dangerous and potentially fatal flaw in the lighting control module (lcm). After reviewing similar complaints online it seems that this part is defective and overheats causing failure. It is expensive to repair and Ford offers no assistance aside from selling an expensive replacement part which happens to be the same defective part as was originally installed.
After dark, while driving on a divided state highway, the headlights unexplainable turned off, but returned after a couple of minutes of turning the headlight switch on and off, and activating the high beams. Over the following month, they would sometimes fail to come on when I turned on the switch, but would come on after a few minutes of switch jiggling, high-beam indicator clicking and road vibration. (high beams would, however, activate if I held the lever back as if to flash them.) they also continued to fail while driving. Unable to find a recall, and no knowledge that this was a common problem, I was going to replace the headlight switch. However, after research, I became aware that this is a common problem. The cause is a failed headlight relay in the light control module ("lcm") under the dashboard, which is not a dealer serviceable part. Dealer repair of this common problem (see the other complaints to NHTSA) consists of replacement of the entire lcm plus labor costs. I repaired the problem by removing the lcm and replacing the relay (approximately $6 for the part) on the printed circuit board. Problem is now solved - for me. These headlight relays appear to be lacking in durability, not designed for extended operation.
Headlights randomly quit working for extended periods of time. I had a mechanic install a new lcm (lighting control module) and the lights now work but it has caused other wiring problems.
Heating and defrost failed. Ford service co wanted a $1000 to look at it. I didn't have them look at it. Now, I only drive it in the summer months. This vehicle has an original 70,000 miles on it and now the headlights only work intermittently. In 2010 I had to have the gas tank replaced. I have read several reports on 2003 crown vic with the same problems. I live in the South, lots of rain and humidity. Defrost is a must as well as headlights. I do not understand why Ford is giving the option to as to whether or not they will fix their defects or pass them on to the consumer. I have a 1995 Nissan, 140000 miles. The body is falling apart, but the engine runs like a sewing machine and all the electrical works, even the windows. Made in the usa... sad.
- Memphis, TN, USA
Search CarComplaints.com for these popular complaint phrases...
This was the second time my lights went out and wouldn't come back on. I had to drive home from the er after my dad was admitted holding my high beams on. Very dangerous. Then they went out again this morning on the way to work I leave at 230 am and again I held my high beams on to drive to work. I called Ford they noted my complaint. Yea no help!!!!!
Last Tuesday, I drove from san jose back to orange county at 9:00pm and when I drove on 152 East freeway around 9:30pm-10pm suddenly my headlight turn off at the curve that make me almost fall down the hill. I'm really scare and my wife had been crying because there is no street light and I turn my car follow the reflect things on the road to keep my car on driving right then brake and pull over on the side of the hill. After that happened I do some research and find out so many Ford Crown Victoria have this defect I wonder why the Ford company look the people life is cheap like that, they support to know this issue and have to recall to fix this problem. There is some one, some law protect us by that, please advise me what should I do with that. There is no problem to fix this issue but the things is very expensive and the Ford have no right to this to me and my family. My car is 2003 Ford Crown Victoria LX, my suggestion is whoever own the Crown Victoria should sign the law suit to sue them if not one day you, your wife and your kids will fall out of the mountain then it's too late.
Driving along interstate when headlamps went off. Apparently this is a known issue with several reports both to NHTSA and misc online sources. Other lights work as expected. Headlamps work sometimes and sometimes not. Clearly this is a safety issue that could have a potentially devastating result.
The contact owns a 2003 Ford Crown Victoria. The contact stated that while driving at various speeds during night hours, the headlights intermittently failed. The vehicle was not inspected by a dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not contacted. The failure and current mileages were approximately 140,000. The dealer recommended replacing the lighting control module at a cost of$ 500 plus labor. Updated 04/24/13
The contact owns a 2003 Ford Crown Victoria. The contact stated that while driving approximately 40 mph, the headlights failed and would not re-illuminate. The contact had to leave the vehicle sitting overnight and the following day, the lights still would not illuminate. The vehicle had not been inspected by a dealer or an independent mechanic. The manufacturer was not contacted. The failure and current mileages were approximately 95,343. Updated 11/29/12 the consumer stated two later, the lights came back on. The lights worked fine until November 7, 2012. He stated he had to pull and hold the passenger high beam flash arm in order to drive home. The lights came back on the next the day, when the vehicle was started. Updated 11/29/12
While driving after dark the headlights turned themselves off. The dash switch was set on auto so I changed it manual but no effect. I drove with the headlight flash switch pulled in order to get home. The lights will cycle back on and then off again without any input from me. When the lights are off it doesn't matter what position the dash switch is set on. This is a definite safety item and should be a recall by Ford Motor Company. For me to have a shop fix this item will cost around $500. I feel this should be covered by Ford.
I have a 2003 Ford Crown Victoria police interceptor that has faulty lcm that causes the headlights to turn off (short out) while driving. This has happened at least 40 times since I bought this automobile in February 2012 and has caused me to pullover in dark dangerous situations. I researched the problem on the internet and the solution pointed to a faulty lcm. I had to bang on the lcm each time to get the lights to turn back on. These lcms have never been recalled even though the problem and solution is all over the internet. I'm afraid someone will have to get hurt or killed in an accident before NHTSA will force a recall. I am asking that this part be recalled immediately. Thank you
Headlights shut off while driving at night, no way to illuminate the roadway. Hour later they came back on. Failure continues intermittently for a month now lights do not work at all. Major safety issue. Had mechanic review and told lcm needed replaced, this part failure also causes the digital climate control to not operate (meaning no defroster, no heat, no A/C), the dome lights, and vanity lights not to work. Only way to drive at night is to hold the flash to pass on constantly which again is a hazard with both hands unable to be on the steering wheel.
The contact owns a 2003 Ford Crown Victoria. The contact stated that while driving approximately 50 mph, the headlights suddenly stopped illuminated. The failure occurred intermittently. The vehicle was not taken to the dealer for a diagnostic test. The vehicle was not repaired. The approximate failure mileage was 153,000.
Headlights shut off without warning and then back on then off. Headlights seem to go off when ever they want. This happened early in the morning when it was still dark outside. This could be a serious safety problem. I had to pull over until it was light outside so I could see the road and others could see me.
I recently began having headlight and parklight/ taillight trouble when my headlights started to shut off while I was driving. I own a 2003 Ford Crown Victoria I still had my dash lights and tail lights working. Apparently it is some sort of design flaw in the lcm and it only applies to the low beams and constant on high beam function. The flash to pass function will still work though when it was malfunctioning. It seems to be on the lcm or lighting control module. Or the BCM.
The contact owns a 2003 Ford Crown Victoria. The contact stated that the headlights would fail sporadically and without warning. The manufacturer was made aware of the failure who did not offer any assistance since the vehicle was not included in any recalls. The vehicle was not repaired. The failure and the current mileage was 140,000.
The contact owns a 2003 Ford Crown Victoria. The contact stated that while driving at unknown speeds, both of the headlights failed without warning. The failure would occur intermittently, the lights would occasionally illuminate but would fail again within a few minutes. The lighting control module was replaced once and at a later date it failed again.the manufacturer stated that there were no recalls on the vehicle and would not provide any assistance. Search of the internet indicated that this problem has been reported numerous times in the model year that the contact drives in addition to other model years. The failure mileage was approx. 210,655.
A D V E R T I S E M E N T S
- Phoenix, AZ, USA